[Can't export PDF on windows]

I have just downloaded the latest beta of Affinity Designer  to see if that would change things and unfortunately still have the same problem.

The symptoms are as follows. 

When I choose PDF Export on any file - even blank files - in both Affinity Designer and Affinity Photo 

The bottom line of the screen is stuck on

Estimated File Size: Calculating… (I have left this for hours and it doesn’t resolve)

All other file types work perfectly.

                Changing PDF settings does not seem to make any difference

                Changing colour mode does not make any difference

 

Then this immediately appears:

An error occurred while exporting to: filepath

The file could not be created

Clearly it is not a problem with the files as:

The files can be blank; and

If I email them to my colleague’s Mac System they work fine. And you report no error.

It must be with the way affinity and Windows handle PDF export.

All adobe products are fine, same with Corel Draw. It’s only affinity products that are affected.

Some other users seem to have reported the same or a similar problems in these forums, both on this thread and (for example) https://forum.affinity.serif.com/index.php?/topic/28912-cannot-export-pdf/?p=140251

 

We would love to use Affinity products in our office but pdf export is a critical feature as we often use complex Tamil and Sinhala fonts for many of our print documents.  So will have to stay with our existing workflow if this is not resolved. 

I’m running Windows 7.1 and AD 1.5.2 and AP 1.5.1

I have set my region to and Language to English UK

Please help - btw should I post this in the bugs forum?

 

Ayoli

[Can't export PDF on windows]

I've tried it many time in different user accounts but had the same problem. it never calculate and got the same error report.

[Can't export PDF on windows]

i really need your help 

[Can't export PDF on windows]

????????????

[Can't export PDF on windows]

lee, 

Thanks for your reply. ohh but when i'm trying to export to PDF it never calculate and getting an error report. i have tried in many ways as i have mention earlier. 

yes i can export to other formats without any issue. i can't export to PDF only. 

[Can't export PDF on windows]

Went through the forum and noted that the two other  also have the same problem :(

 

?? 

[Can't export PDF on windows]

Hi i have attached a test document file of affinity designer along with this. also i have email the files to a colleague with the Mac version and they export them to PDF for me with no problems. illustrator PDF export is also fine.

Test.afdesign

[Can't export PDF on windows]

??

[Can't export PDF on windows]

I have also reinstalled both programmes and still the same problem

[Can't export PDF on windows]

Hi Thanks for your really prompt reply.

I've tried many different setting including changing colour modes through RGB/8 and /16 CMYK.

I've tried exporting to drive C and D, desktop and different folders

I've uninstalled Acrobat, NItro PDF and Corel draw to check for conflicts

I've logged in as guest, me and administrator and tried to export from those accounts.\All display the same error

Estimate files size: calculated

and then cannot export pdf.

 

Shall I delete and reinstall both Affinity designer and Affinity Photo?

 

 

 

[Can't export PDF on windows]

hi everyone, i'm using affinity designer 1.5.2.58 and affinity photo 1.5.1.54 on windows. i can't export to PDF in both affinity designer and affinity photo, even blank documents. i can export to all the other formats but when ever i'm trying to export to PDF estimate file size is stuck on calculating (even in a blank document) and I get the attached error report while exporting.

 

this is a really critical feature for me to send design to our printers. so i really need your help. 

 

thank in advance 

ayoli