SFurniss

@Matterdor The V1 software is permanently linked to the email you use when you buy it. It would not be possible to move licenses across accounts I'm afraid.

@tsudatomo @blackjackroberts Based on the email addresses linked to your forum accounts, I can see you have both successfully registered your software previously. If you click off the registration screen you'll be able to continue working with the software. Our developers are aware of this bug and have plans to fix it in a future update.

@tsudatomo Here's a link to an article talking you through license activation. If you need any further help with this please email affinity@serif.com https://affinity.serif.com/learn/in-app-licence-activation/

@Jorge Mojica Cabello Si puede enviar un correo electrónico a affinity@serif.com, podemos investigarlo por usted.

@Arrindell If you can email affinity@serif.com we can help you find your order.

@vi klein You will need to register from within Affinity Photo as that was the program you ordered the full license from. You will not be able to register from the other two programs. When you open the software after buying it you will get a screen offering you the option to create a new account or to sign into an existing account. If you already have an Affinity Store account click that option, if not click to create a new account and follow the process to get your new account set up. Once this is completed your license will be unlocked and linked to your Affinity Store account. You will now be able to use the other two apps as well as the other operating systems. Now that you've registered you can sign into your Affinity Store account in a separate step. Doing this gives you access to any bonus content you may have bought for V1 on your Affinity Store account. If you don't get the registration option when you load the program, please see this post for troubleshooting advise.

@audiofix Here's a link to a page to help you troubleshoot installation issues. If you are wishing to return your order, please email affinityreturns@serif.com https://forum.affinity.serif.com/index.php?/topic/167830-troubleshooting-install-and-uninstall-issues-for-affinity-v2-on-windows-msix/ Thanks

@Gisèle60 I can see an order was successfully placed under the email address linked to your forum account. If you sign into your Affinity Store account here. you can access your order from the 'downloads and product keys' section of your account. If you need any help with this, please email affinity@serif.com

@Yiming Please email our business team on corpsales@serif.com. They'll be happy to discuss your options with you.

@MaryLennox Can I suggest emailing your proposal to pr@serif.com

Here's a link to post covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/

@TenguTech Can I suggest turning off your firewall temporarily and trying again?

@Sonny Nguyen Thanks for the suggestion, I'll pass it along.

@donnaatkinson V2 apps do not need a product key for installation. They are now activated online using your Affinity Store account details. You can find out more here. If you're looking for V1 keys, sign into your Affinity Store account here and you can access your V1 order from the 'downloads and product keys' section of your account.

@Sebastian ang @Paul Mantel @onno You will need to register from within the program you ordered the Universal license from. You will not be able to register from the other two programs. When you open the software after buying it, you will get a screen offering you the option to create a new account or to sign into an existing account. If you already have an Affinity Store account click that option, if not click to create a new account and follow the process to get your new account set up. Once this is completed your license will be unlocked and linked to your Affinity Store account. You will now be able to use the other two apps as well as the other operating systems. Now that you've registered you can sign into your Affinity Store account in a separate step. Doing this gives you access to any bonus content you may have bought for V1 on your Affinity Store account. If you're still having problems you can try the trouble shooting tips here.

@poposukesigsauer あなたがaffinity@serif.comに電子メールを送ることができれば、私たちはあなたのためにこれを調べることができます.

@minjoo If you can email our business team on corpsales@serif.com we can look into this for you.

@Rhodio Here's a link to an article on our forum covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/

@Rhodio Here's a link to an article on our forum covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/

@Stephen Macken Unfortunately this is something you would need to discuss with Apple I'm afraid.

@JayantaDas @yhloon This tends to be an issue with older unsupported we browsers, most frequently Safari. Can I suggest making sur that your browser is up to date or trying again with a different browser?

@sanborondon The discount is due to end on 14th December. You would need to order before then to get the discount. Here's a link to a post covering failed payments with tips to overcome the issue. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/

@101 Sorry, we would not accept this payment method I'm afraid. We can take payment by credit/debit card or Paypal. The other option would be to pay through Apple or Microsoft by downloading the free version on their store and then buying as an in app purchase.

@Mark Altenor Here's a link to an article on our forum covering failed payments. Can I also suggest making sure that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/

@erutan Thanks for your comments. I'll pass them along.