SFurniss

Affinity Designer is our graphic design program working with vectors. Affinity Photo is our photo editor working with bitmaps. Affinity Publisher is our page layout program. Publisher includes the StudioLink feature which allows you to open the two programs, if you have bought them, from within Affinity Publisher. You can sign up for our 30 day free trial here. https://store.serif.com/get/universal-licence-2/trial/

@Bruce L. Old legacy accounts are now closed. Unfortunately we are no longer able to provide replacement downloads or product keys to software of this age. Apologies for any inconvenience.

@michael6615 Your Affinity ID is just the email address in use on your Affinity Store account.

@StephanP We've not announced an end date just yet, if you keep an eye on our emails and social media pages, we'll let you know there once we announce it.

@pszemek55 I believe we've received an email from you regarding this. I've passed your email over to the team responsible for third party resellers. Someone should get back to you soon.

@Kooks 345 Welcome to the forums. We've edited your post for security reasons to remove your personal information from public view. You can view our system requirements here. https://affinity.serif.com/photo/full-feature-list/ If you are upgrading from V1, the discounted price of the Universal license would be £89.99. If this is the first time you have bought an Affinity program, the current discounted price for a Universal license would be would be £119.99.

@Brunoscph Welcome to the forums. Are you trying to access a V1 or V2 order? Did you buy from us, or from Apple or Microsoft?

@nyc You would need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. The same is true for the iPad apps. You can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control. The same is again true for the iPad apps. We also offer a universal license. This allows you to buy all three programs for all three operating systems. You can find our more here. https://affinity.serif.com/ Your V1 installation is completely separate from V2. It will not be effected in any way. It is worth mentioning that you can move all V1 work into V2, it's not backwards compatible though, so V2 files won't open in V1

@Vitoria Oliveira We don't have any discounts at the moment, but if you keep an eye on our social media pages, we would keep you updated on any news when we do have it. If you receive our emails, we would also let you know there of any future offers.

@John Harris Here's a direct link to the thirty day free trial. https://store.serif.com/get/universal-licence-2/trial/

@The_Snooze Thanks for the suggestion. I'll pass it on to our website team.

@Daniele Fantuzzi Benvenuti nei forum. Avete acquistato gli altri due programmi dall'Apple Store? Le versioni V1 per iPad/Mac sono state rimosse dallo Store, ma se lei ha acquistate in precedenza saranno ancora all'interno delle sue applicazioni e potrebbe ancora accedervi dal suo account. Ecco un articolo con maggiori informazioni. https://support.apple.com/HT211841

@Simone Kincaid Welcome to the forums. If you buy the programs individually you would would need to buy a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. The same is true for the iPad apps. You can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control. The same is again true for the iPad apps. We also offer a universal license. This allows you to buy all three programs for all three operating systems so you can install the software on all your devices. You can find our more here. https://affinity.serif.com/

@jonas269 Here's a link to a post that'll explain how you can find your license details in the software.

@Mandy013 Welcome to the forums. For your protection we've edited your post to remove your Apple invoice as it contained your personal information. The V1 iPad/Mac versions have been removed from the Store, but if you've bought them previously they'll still be within your applications and you can still access them from your account. Here's an article with more information. https://support.apple.com/HT211841

@howy We don't have any discounts on individual apps planned in the near future, but if you keep an eye on our social media pages, we would keep you updated on any news when we do have it. If you receive our emails, we would also let you know there of any future offers.

@hnrq You can sign up for our 30 day free trial here. https://store.serif.com/get/universal-licence-2/trial/

@Georgy Roy We've removed one of your screenshots for your security as it contained your email address. It sounds like you need to activate your license with us. Here's an article talking you through license activation for the iPad. https://affinity.serif.com/en-gb/learn/affinity-licensing-registration-and-activation-guide-ipad-app-store/ From what you've described, it sounds like the iPad app may not be recognising that you've bought it. As a result you're not seeing the option to create an Affinity Store account within the app. Please see Dan C's post here for various steps you can take if that's the case.

@Juan Orrego Castro It sounds like your app isn't recognising that you've bought it. Please see this Dan C's post here for advice.

@Mariana130481 Los pedidos en nuestra tienda siempre se realizarán en la moneda que coincida con el país que figura en su cuenta de Affinity Store. Una vez que inicie sesión en su cuenta, los precios en su carrito de compras se actualizarán automáticamente a los correctos para su ubicación.

@belief-begin-conjoin You just need to have bought or registered one of your V1 products with us to be eligible for the upgrade. You can find out more here. https://affinity.serif.com/store/upgrade-offer/

You do not need to deactivate anything in the way you suggest, just un-install it.

@martin hanus From what I've found by searching your account under the email linked to your forum account, I assume you are referring to a V1 Windows license? If so, here's link explaining how to remove a program from a Windows device. https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98#:~:text=In search on the taskbar,select Uninstall or Uninstall%2FChange.

@PintOfHarp There is no need to de-register software in the way you suggest, your license will allow you to install on as many machines of the OS type you bought as you personally control. I assume you are referring to V1 licenses, if so, you can move all V1 work into V2, it's not backwards compatible though, so V2 files won't open in V1.

@teto1 I can see that one of our forum regulars has answered your post with advise on next steps to help you resolve this. If you prefer to contact us directly though, you can email affinitysupport@serif.com. This is a free service so you don't need to pay.