SFurniss

@mdkb I can see my colleague Steven replied to your email earlier today. If you have any questions please reply to his email.

@Nathie Il semblerait que vous nous ayez envoyé deux e-mails à ce sujet. Comme nous en avons discuté, il vous suffit de vous connecter à votre compte Affinity Store dans les applications gratuites pour débloquer les versions complètes. Si vous avez des questions, n'hésitez pas à répondre à l'un de mes e-mails.

@sinnik Welcome to the forums. If you can email affinity@serif.com we can look into this for you.

@debbru The iPad apps are sold exclusively via Apple. You would download the free app and then buy the full version as an in-app purchase.

@nitro912gr You do need to be online to activate the apps. There are no plans to change how the V2 apps are activated. Nothing will change with your V2 licenses following today's news. As an Affinity user you will be able to continue to use your apps in perpetuity as they were originally purchased – with plenty of free updates to V2 still to look forward to!

@Carlos Beta Welcome to the forums. If you set your account as a business account you will be given the option to add tax details when you get to the payment section of your account. Please make sure all details are correct and you are happy with the address, tax information, and amount you are being charged before completing the payment as these details cannot be changed later.

@Rolf Schroers Welcome to the forums. Assuming you bought directly from us in the last 14 days, please email affinityreturns@serif.com

@kisarnold It would not be possible to use the Affinity apps across different email addresses. Can I suggest emailing affinity@serif.com so we can look into what we can do to resolve this for you.

@Questionaire Welcome to the forums. Yes you are free to use the software for commercial work. You can view the full EULA here.

@VERO RAPPEZ Bienvenue sur les Forums. Nous avons modifié votre message pour supprimer les deux e-mails que vous avez mentionnés pour votre sécurité. Il semble que vous ayez déjà mis à jour l'e-mail de votre compte de l'ancien vers le nouveau. Si vous rencontrez des problèmes pour vous connecter avec le nouvel e-mail, veuillez envoyer un e-mail à affinity@serif.com afin que nous puissions examiner cela pour vous.

@ShangZhou Payment options will vary from country to country I'm afraid. It sounds like Paypal may not be an option in your country. The store will only show available options for your location.

@Artvarkve11 Welcome to the forums. Sorry, there are no current plans for an animation app. We offer a free seven day trial for all three apps. You can sign up here. https://store.serif.com/get/universal-licence-2/trial/

@Pavel Steinhauser Welcome to the forums. It looks like your account was temporarily blocked last night due to too many unsuccessful sign in attempts. That has now ended so you should be able to sign in. If you still have problems signing in, please email affinity@serif.com

@mackid1993 Welcome to the forums. It's not possible to buy a Universal license in stages, but if you currently have a V1 copy of Photo, you would be eligible for the upgrade discount on the Universal license. You can find out more here. https://affinity.serif.com/store/upgrade-offer/

@alancrab Welcome to the forums. I can see you have an Affinity Store account under the email address linked to your forum account. If you sign into your Affinity Store account here you can access your previous orders from the 'downloads and product keys' section of your account.

@PeterBBailey For your security I've edited your post to remove the two email addresses. If you can email dataprotection@serif.com from the email on the account you would like us to delete, we can help you with this.

@RMV and @hfkwong We don't have any discounts planned in the near future, but if you keep an eye on our social media pages, we would keep you updated on any news when we do have it. If you receive our emails, we would also let you know there of any future offers.

@marian_p I've edited your post to remove the order number. We don't bundle any software with our apps. The only item on your order is the program itself. It sounds like you signed up for a trial elsewhere I'm afraid.

@marian_p Welcome to the forums. We don't bundle our software with trial versions from other companies, and I'm not finding an account under the email address that is linked to your forum account. What is the exact name of the product you are referring to, is it a trial of one of the three Affinity apps? If so, did you sign up with us, or with Apple or Microsoft?

@Lakewood MarkR It is only possible to add a single personal Universal license to an account. If you are wanting to order multiple licenses for a business, here's a link to our business pricing page. As Walt suggests, if you have any questions please email the business team directly on corpsales@serif.com https://affinity.serif.com/en-gb/affinity-pricing/

@Lucy0410 Bienvenue sur les Forums. Si vous pouvez envoyer un e-mail à corpsales@serif.com, notre équipe commerciale se fera un plaisir d'en discuter avec vous.

@Alfansyah Welcome to the forums. We've removed the image for your security as it contained your email address. I have searched for the email you used though, and you don't have an account under that email. It may be that you ordered V2 from Apple or Microsoft and haven't activated it with us just yet, but if you can email affinity@serif.com we can look into this for you.

@lightbox617 Welcome to the forums. You can install the Windows version on as many PCs as you personally control. Likewise the Mac version can be installed on as many Macs as you control. The same is again true for the iPad apps. If you are using Windows and Mac machines, our Universal license would be your best option. It gives you all three programs for all three operating systems so you can install the software on all devices you personally control. We don't currently offer a DAM, but we'd like to in the future.

@SKT7 It is only possible to add one personal license of each program to an account. If you are wanting to order multiple licenses for a business, here's a link to our business pricing page. If you have any questions please email the business team directly on corpsales@serif.com https://affinity.serif.com/en-gb/affinity-pricing/

@WillRoss Welcome to the forums. For information on educational packages, please email edusales@serif.com. Our educational team will be happy to discuss this with you.