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Jon P

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Posts posted by Jon P

  1. Yes they will, they are linked to the document but the link is no longer valid so we no longer have access to those images. 

    So when you export we only have some very low sample "versions" of the images that we save in the file to export, not the actual images you inserted.

    I will take a guess you inserted them from one machine and the other machine doesn't have access to them, or they were possibly moved to a new location after you inserted them

  2. As far as I know we will be putting a preflight warning in for exporting with missing images, as you will get blank pages in your PDF if all that is contained on that page is an image we don't currently have access to.

    I would re-link all your missing images and let me know if the export still isn't correct.

    What you do would cause a problem if you insert images from one machine and leave them linked, since them other machine will not have access to them. I'd suggest either embedding images if you intend to move the file over to different machines, or ensuring all resources are saved next to the file.

  3. A complex image heavy document will require quite a bit of memory to run well (this is something being worked on), but I wouldn't expect a crash from this directly on open.

    If you haven't worked on it in so long I also recently had another user with a file that was from an old beta and had a bug "saved" in it, as things have changed a fair bit since December!

    If you want to upload your document here I can take a look for you

    Thanks

  4. As carl says we have done some fixes in this area so please ensure you are on the latest beta.

    We have had a report of a couple of crashes still so there might still be a bit more work to be done. I get a crash when exiting the application which we are looking at, but I can't reproduce exactly what you are describing on Mohave 10.14.5 at the moment.

    Can you post the crash report?

  5. It does, I think we had arrived at a similar conclusion but I'm fairly certain step 4 is what caused this if you did indeed crop it.

    It's with our developers now, however the fix will likely be to prevent this happening in the future, so you'll need to manually link and re-embed the files like I mentioned above to continue working on your file for now.

    Thanks for the info and reporting this to us

  6. The red tint I've still struggled to reproduce, so can I confirm that you no longer see that issue when exporting?

    That attached PDF was created in a program called PDFsam Basic v3.3.7, and I'm not sure it did the best job embedding fonts if it's written them with a comma (it seems to do this with other embedded fonts from what I see). This seems more of an issue with the software that created the PDF than us importing it.

    We could maybe do a better job detecting bad names like this and offer better substitutions, but i'm not sure I'd classify it as a bug. As you've mentioned it's easily fixed by manually altering substitutions on import or in Font Manager.

     

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