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Jon P

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Posts posted by Jon P

  1. Quote

    Is there any way to provide/enable more detailed logging?

    The crash report is the best we easily have access to, and that seems to be pointing towards an issue loading a linked resource.

    I was wondering if removing any of the linked documents before opening (so they then appear as missing, and can be re linked) would fix the issue on your side since I'm not getting any issues opening the files you attached.

    Nested linked documents should be fine, we have had a few issues in the past that have been hard to replicate that are similar to this, when we are sent the files to investigate we can't reproduce the crashes happening. Previously breaking and restoring the links has fixed those few issues for customers

  2. That makes sense as to why I was struggling to reproduce it, I didn't realise the afphoto files were referencing a PDF I didn't have access to.

    I've re-created a similar scenario however and although when I open the afphoto files in Publisher it's incorrectly stating that Spread 1 is in view when it isn't (which would lead me to think it could export incorrectly, like you are experiencing) but it actually still exports correctly. This is still a bug though so I'll get a couple of issues raised relating to this so the developers can look into it further.

    If you can upload the PDF used in your afphoto files that could be helpful, but glad you've got a bit of a workaround for now

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