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Jon P

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Everything posted by Jon P

  1. This is something we are aware of, thanks for the report
  2. This seems ok for me, but I suspect it may be because of the missing resources. Are you able to also provide them? If you replace the resources used on those pages in resource manager does it stop the crash from happening?
  3. I've not heard of anything similar so far, do you think you can upload the file here so we can take a look? Are you exporting to PDF and they aren't working? If so are you using the same export settings? Thanks
  4. Hi @Conceptdigital, Can you go to Preferences and try changing the Display Renderer and seeing if it helps? Thanks
  5. Just the file should be fine to allow me to reproduce it
  6. Can you upload it to the same above link @big smile? From what you've said it lines up with what we have logged
  7. This was what I meant by re-link, so thanks for that information and providing the PDF, I'll look into this
  8. Hi @Kate C, What PDF preset are you exporting to? Mine are appearing fine with the PDF (for export) preset. If you are using that preset and still not seeing them can you upload your file here? Thanks
  9. Hi @Suhas, We've had a few reports of some files crashing on open, can you upload your file here and I'll take a look Apologies for the inconvenience, you can access older builds here if you need to temporarily downgrade. Thanks
  10. Thanks, we've had a few similar files crash on open and I've logged this.
  11. These documents aren't crashing for me, I suspect because I am missing the linked resources. Can you try re-linking the resources in your document and seeing if that still causes an issue? If so can you upload those resources? I'm checking to see if I can create a file in 1.8 that demonstrates this when opened in 1.9 on my machine. If you need to revert to an older build for now they are available here
  12. Hi @larsioo, Can you upload the document crashing on open here. Thanks
  13. Hi @Tunapete Any chance of uploading the file here? Thanks
  14. Hi @Moneitor, Do you mind uploading the file used in the attached video here? Thanks
  15. Not that I can find right now, I'd advise dropping back to 1.8.6 if possible until we get a beta out with a potential fix in, apologies for the inconvenience
  16. I believe I've set something similar up and can select the frame with left click, any chance of attaching an example document? Thanks
  17. Hi @vaultdweller, Are you able to upload the file you are exporting here Thanks
  18. Hi @credo, We have a couple of repots of this, could you upload your file here so I can check it's something we are already aware of Thanks
  19. Can you upload the file that is crashing here please? Does it crash when you save in 1.8.6? Thanks
  20. This file errors on export for me if I export to certain presets, but I'm not getting a crash Can you upload the crash report that is generated?
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