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Everything posted by Jon P
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Update to 1.90 was successful but cannot run
Jon P replied to ZY Chang's topic in V1 Bugs found on Windows
Hi all, we have a potential fix for a crash on run up in the latest beta here. You may need to run it up twice for this to prevent the crash, if after subsequent run ups you are still getting crashes when loading the application let us know. Thanks -
Hi @Tarthur, We are still trying to reproduce this, how many linked resources do you have in the document? If you try and re-link them (replace them with themselves) does it allow you to export? We have a new beta here, and i'm also curious if you find the behavior any better in this beta. Thanks
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This is fixed in the 1.9.1 Beta found here Thanks
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Publisher 1.9.0 Crashes on Export dialogue
Jon P replied to Dave Dennis's topic in V1 Bugs found on macOS
Normally a dialog will open prompting to report an issue, if this doesn't happen can you navigate to Console and the User Reports folder, it may have generated one in there. Depending on your MacOS version it may also just be called "Crash Reports" Thanks -
Affinity Publisher Crashes On Splashscreen / Load Up
Jon P replied to hantoo's topic in V1 Bugs found on Windows
@hantoo Can you try the latest beta here, there's a potential fix in it for this crash. You may need to run the app up twice if it still crashes on the first run up, if it crashes on subsequent run ups though let me know Thanks -
The 1.9.1 beta has a fix for this issue. Let us know if you still have any slowdowns with the paragraph panel open whilst using that version
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Thanks @Mooxo, We have a potential fix for this in the current beta here. Your files should open in this version, let me know if that's not the case. Thanks
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@A_B_C and others, We have made fixes/improvements to this area (Text in scaled text frame could increase in size when grouped) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below. The latest beta builds are downloadable from links at the top of each of these beta forum posts. Affinity Photo 1.9.1 beta for Windows Affinity Photo 1.9.1 beta for Mac Affinity Designer 1.9.1 beta for Windows Affinity Designer 1.9.1 beta for Mac Affinity Publisher 1.9.1 beta for Windows Affinity Publisher 1.9.1 beta for Mac These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version. Once these programs have been through a full beta process the change will be released in a future free 1.9.1 update/patch to all customers.
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Affinity Publisher Crashes On Splashscreen / Load Up
Jon P replied to hantoo's topic in V1 Bugs found on Windows
Thanks for the event log, This is something we are aware of, we hope to have a potential fix in a beta soon -
Publisher 1.9.0 crashes on Export if Bookmarks ticked
Jon P replied to dpmcalister's topic in V1 Bugs found on Windows
I can reproduce the crash without the linked images so no need, I've logged this Thanks -
The file will be helpful, if you can upload both of them here i'll take a look. Thanks
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Publisher 1.9.0 Crashes on Export dialogue
Jon P replied to Dave Dennis's topic in V1 Bugs found on macOS
@Felipe FM Do you mind providing me a crash report? Thanks -
publisher 1.9.0 freezes, when loading File oder pic.
Jon P replied to credo's topic in V1 Bugs found on macOS
Hi @credo, I can reproduce the freeze happening with your file, It's been logged for us to look into further. @schaf Can you also upload your file here, I'll see if it's similar. The older versions can be found here -
Hi Kate, I can see what you mean in PDF, is it possible for you to upload the file you were exporting from? Thanks
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shortcuts studiolinks not memorized
Jon P replied to design punch's topic in V1 Bugs found on Windows
We've been able to reproduce this internally now, thanks for the report -
Publisher 1.9.0 crashes on Export if Bookmarks ticked
Jon P replied to dpmcalister's topic in V1 Bugs found on Windows
Hi @dpmcalister, welcome to the forums! Can you upload the document here and I'll take a look. Thanks -
Hi @Andy jH, Can you try hiding the paragraph panel and seeing if the performance is any better in 1.9? We have something logged relating to that Thanks
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Publisher 1.9.0 Crashes on Export dialogue
Jon P replied to Dave Dennis's topic in V1 Bugs found on macOS
Hi @Dave Dennis, We've had a couple of reports of this, and it was fixed for a couple of users by replacing some linked documents in their files (just replacing them with the same file to re link them). If you could have a go at doing this and let me know if that fixes the File > Export crash -
Links not updating at same scale & position
Jon P replied to vmcgov's topic in V1 Bugs found on Windows
This is logged with us, unfortunately I can't really think of a workaround now that isn't just re applying the settings. -
German translation Data Merge Manager
Jon P replied to Joachim_L's topic in V1 Bugs found on Windows
Thanks Joachim, I've passed this on -
shortcuts studiolinks not memorized
Jon P replied to design punch's topic in V1 Bugs found on Windows
These seem to be being remembered for me when I close and re launch the application, do they completely disappear in the shortcut options? Have you tried setting them to some other key bindings? -
Affinity Publisher Crashes On Splashscreen / Load Up
Jon P replied to hantoo's topic in V1 Bugs found on Windows
Thanks for that, would it be possible for you to look into application logs in Event Viewer and see if there is any information in there after the crash?
