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Everything posted by Jon P
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Publisher 1.10.0 crashes on loading a document
Jon P replied to John Rostron's topic in V1 Bugs found on Windows
You'll need to remove it and reinstall it to downgrade -
Publisher 1.10.0 crashes on loading a document
Jon P replied to John Rostron's topic in V1 Bugs found on Windows
We'll normally have a patch out for 1.10 and then (assuming this gets fixed in the patch) it would be safe to upgrade, so I'd keep an eye on the forums for any patches or betas -
Publisher 1.10.0 crashes on loading a document
Jon P replied to John Rostron's topic in V1 Bugs found on Windows
Thanks for that, I can reproduce it and it's logged with us, unfortunately I can't really think of a workaround besides downgrading for the time being -
Publisher 1.10.0 crashes on loading a document
Jon P replied to John Rostron's topic in V1 Bugs found on Windows
Would it be possible for both of you to upload the documents you are trying to open here and I'll take a look If you have a deadline then you can download the previous version here and use that until we can reproduce and fix what might be happening here Thanks -
Can't save affinity files after downloading 1.10.0
Jon P replied to Androsaur's topic in V1 Bugs found on Windows
That sounds like it failed to save, were you able to reproduce it from scratch? If not and it's only reproducible with the file from the earlier version can you upload that file and possibly a video or the steps you take that causes the save error to appear?- 48 replies
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Can't save affinity files after downloading 1.10.0
Jon P replied to Androsaur's topic in V1 Bugs found on Windows
@sandr Is that on an existing document? If you create a new document and insert the same jpeg and convert it do you see the same error? If it's reproducible when opening the same document can you possible upload a video demonstrating it from when you open the app? Then if you could upload the document here hopefully I'll be able to reproduce it- 48 replies
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Can't save affinity files after downloading 1.10.0
Jon P replied to Androsaur's topic in V1 Bugs found on Windows
It does, or it lines up with a few other reports that I am seeing. I've tried those sort of steps and am struggling to see it still. Are you saving to a local drive?- 48 replies
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Thanks for the report, I've logged this
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Can't save affinity files after downloading 1.10.0
Jon P replied to Androsaur's topic in V1 Bugs found on Windows
@Johners If you still have the images before they were updated can you upload them here? Glad it's working for you now though! Thanks- 48 replies
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Thanks, do you mind uploading some of the files you have these issues with (obviously from the last chance you got to save them) here and I'll try reproduce it with those files, I'm not having much luck trying to reproduce it from scratch when doing some of the actions described above. Are you saving the file to a local drive?
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Can't save affinity files after downloading 1.10.0
Jon P replied to Androsaur's topic in V1 Bugs found on Windows
Hi, Could both of you let me know what steps you were taking before this happened? I'm trying to reproduce this error so we can get it logged. Thanks- 48 replies
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Failure to save document - due to internal error - 1.10.0
Jon P replied to Camminoc's topic in V1 Bugs found on Windows
Hi @Camminoc Is it possible for you to provide some more information on what steps you were taking before this happened? Are you finding it happens even if you create a new document and just save it? -
Did it crash when failing to open? If so can you navigate to %AppData%\Affinity\Publisher and upload the 1.0 folder here? It will contain some information that may shed some light on what happened, glad it's working now though.
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Hi @M.R. Mackenzie, I'm not aware of any reason it should look different after upgrading so I've logged this for some further investigation, I'll let you know when I have some more information (be it a new bug, or potentially that we fixed a bug and it now looks "correct") Thanks for the report
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Error Exporting Publisher to PDF in 1.10.0
Jon P replied to SidM8's topic in V1 Bugs found on Windows
There's an issue in 1.10 where hyperlinks to web pages that are invalid can cause errors when exporting. Can you check if you have any invalid hyperlinks and remove them if so? If that fails can you upload the document here Thanks -
As well as answering the above can you upload the problematic document here and we'll take a look Thanks
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If you restart the apps it should appear now, thanks for the reports
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Hey @madPXL Can you upload the problematic file here and we'll take a look Thanks
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Also if this is reproducible can you upload a crash report?
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Thanks, I can actually reproduce it crashing in retail now (not sure why I couldn't before). It loads correctly in the current beta. I've re-saved it in the beta and re loaded it in retail and it seems to not crash for me any more, I've attached this file. Check if this opens for you fine in 1.9.3, if not it might be worth jumping onto the latest beta here. Thanks CogSci 2021 poster v3-rsd.afpub
