Jon P

Hi @joaocrsilva, I split this into its own thread. Can you upload your file here and I'll take a look Thanks

Hi @Andreas M. Can you attach the file that is crashing on load here and I'll take a look Thanks

Can you try the latest beta found here and let me know if you are still getting crashes If so can you upload your document here and I'll take a look Thanks

There is a fix for some files crashing on open in the latest beta here. Please try this and let us know if you still have issues opening your files in the beta

If this still errors for you in the beta linked above please post in the beta forum and we'll look into it, but as Walt states most causes for this error should be fixed in that beta

Hi @EinarO This should be fixed in our latest beta found here Thanks

If you can still upload it i'm curious to check if it crashes for me, but otherwise just let us know if it happens again

Can you upload the file you are opening here? Thanks

Ah good to know, and that's a bug we currently have logged. Thanks for the update

Thanks, this file is crashing shortly after loading for me (I don't need to take any actions), the crash I get and your crash look very similar and similar to a report we have logged at the moment. Do you find if you open the file and do nothing it also crashes?

Leave it with us, we've only seen a couple of files like this so far, and both times it's not crashed for us when we have received the file and then seems to work when we send a re-saved version back. I'm investigating what might be causing this but glad that the file now opens for you. Let us know if it happens again

Thanks, I've PM'd you a link to a re saved version of your file, can you let me know if that still crashes for you?

Hi @Tegwyn If you upload the file here I'll take a look and see if I can reproduce it with your file Thanks

Hi @Migs55, We've identified the cause of this and have a potential fix internally which we will hopefully have a beta out for, for now I'd avoid duplicating picture frames/pages with frames on to try avoid the issue or downgrade to 1.9.2 if this if you are experiencing this issue alot. Thanks

Hi @georglind, Do you mind uploading the file here? We have had a couple of reports of some files crashing on open and I'd like to check it is the same cause Thanks

Hi @Leon Munz, I've tried setting up a similar file to what's in your video but it isn't crashing for me, any chance of uploading the file used in the video to help me reproduce it? Thanks

Hi @AnaliseThis On Page 2 there is a link to a microsoft page and this hyperlink includes a space in which is not valid and is causing it to error when exporting. This is a bug on our side (it shouldn't error) but the hyperlink would still not work on export, so fixing this should remove the error and generate the correct url when you export Thanks

We have identified a recipe which causes this bug to appear and has now been fixed internally. We believe this should fix the saving issue for most (if not everyone). We are hoping to release a beta with this fix in soon, and subject to testing have this fix in our first patch. I would advise using 1.9.2 until this patch/beta is out if are affected by this bug a lot, or avoiding duplicating pages/master pages and picture frames to try avoid it for now Thanks and apologies for the inconvenience this bug caused

Hi @Emil123, This file opens fine for me, but I am missing resources/fonts used in the file. Would it be possible for you to attach the crash report?

This file is crashing on open for me, when it is composing text (I have to leave it open for a good few seconds and then the app will close) Do you find the same, that if you perform no actions after opening the file it crashes? We've had a couple of files reported to us that do this and it's been logged

Hi @tony7777, Can you upload your file here and I'll try reproduce it with those steps and your file Thanks

Are you able to navigate to %AppData%\Affinity\Publisher\1.0 and upload the CrashReports folder here. If you have any steps that can reproduce these crashes it would be helpful too Thanks

@JordiCu That actually sounds a bit different so i've split it, the other users were getting an issue when loading a file. Can you upload the file here and ensure the relevant images are embedded or also uploaded and I'll take a look Thanks

Hi @Emil123, As mentioned we have had a couple of reports and have an issue logged relating to this, if you could upload your file here I'll check it's the same issue Thanks

Thanks @John Rostron, it seems to be the same cause as the other file so I've added it to that report