[843 - Login account not possible]

No, it was a server-side fix so (in this instance at least) it wasn't build-dependent.

[843 - Login account not possible]

That's great, thanks a lot!

[843 - Login account not possible]

Hi @UweN,

This was due to an issue when attempting to register from certain locales. This has now been fixed. Would you mind doing the following just to confirm the fix resolves your issue. If it doesn't we'll know there's something else happening!

1. Opening the "My account" dialog (green user button in the top right of the application)
2. Press "Sign out"
3. Close and reopen the application (not as administrator unless it still doesn't work. Please let me know if you did need to run as administrator)
4. Try signing in again (you'll need to reopen the "My account" dialog to do this)

Thanks a lot

[Registration error]

Hi @DarkClown,

Would you mind try again? There was a bug when attempting to register from certain locales which has now been resolved so hopefully this has solved your problem.

Thanks a lot

[Beta 1.9.0.834 Crash on signing in to my account]

@footeg,

Can I also ask if you could confirm that your computer had internet connection when you saw this issue?

Thanks a lot

[Beta 1.9.0.834 Crash on signing in to my account]

Hi @footeg,

Thanks for reporting this. I've passed it on to our development team and will keep you posted.

[Registration Error in Beta]

Hi @Boldlinedesign,

We have seen a few other people running into this, but as yet haven't been able to reproduce it internally. To help us try and pin it down, would you mind answering the following?

• Do this happen every time you run the app up?
• What is your OS version?
• What is your default browser and version?
• Are you using any non default IE settings?
• Are you using any firewalls, or is there anything unique about your network setup?
• What application language are you using? Does changing it change anything?

If you'd prefer not to post any of this publicly, feel free to just drop me a pm.

Thanks a lot

[Affinity Designer Customer Beta (1.9.0.5)]

Yes, of course I can 🙂

It will check for, and automatically download and install, any content which is newly available to your account. The key word there is "newly" - i.e. content which has been added to your account but not yet installed within the app. It won't automatically install content which has previously been installed. This is intentional as if you had chosen to uninstall a piece of content, it would probably be annoying if it was then automatically reinstalled next time a sync was done!

Further to this, the checkbox will also take the size limit dropdown into account. For example if you have the dropdown set to "Up to 1MB" and then add a content pack to your account which is larger than this, it will not be automatically downloaded even if the "Always install available content" checkbox is checked. It can still be manually downloaded though by pressing on the cloud symbol.

Obviously right at this moment this functionality can't be tested, simply because there is only one pack currently on the system so the logic described above doesn't have a chance to come into effect. However as more content is made available to be added to your account and downloaded, you should start seeing the above behaviour.

[Affinity Designer Customer Beta (1.9.0.5)]

Hi @markw,

Quote

I note now though that the ‘test” brush pack once installed via the account panel can’t be manually deleted from the Studio Brush panel using the sub menu found there. Is this intentional behaviour?

This actually is possible. From the panel's submenu, press "Uninstall Pack..." This will open the My Account dialog. Within this dialog you can then press the green tick next to the brush pack to uninstall it.

[820 crashes when trying to link AD with my account]

Hi @DragonWhimsy,

Thanks for reporting this. Just a few quick questions for you:

1. What application language are you using?
2. What OS version are you on?
3. Would you mind sending over your crash reports. These can be found in %appdata%\Affinity\Designer\1.0 (Beta)\CrashReports\Reports. Just paste that location into Run and it should take you there.

Thanks a lot

[Affinity Photo Windows Customer Beta - 1.9.0.815 - credentials error]

@Ravn,

Glad to hear you got it all sorted.

[Affinity Photo Windows Customer Beta - 1.9.0.815 - credentials error]

Hi @Ravn,

It looks like you're trying to sign in to an existing account but using an incorrect password. If you press "Forgot your password?" it should take you to a web page where you can reset it.

Please let me know if you have any further issues with this.

Thanks a lot

[Affinity Photo Windows Customer Beta - 1.9.0.815 - sign in internal error]

Hi @Michail ,

Thanks for reporting this, we're currently looking into it. Can I please ask how far through the process you were when you saw this? Also how many times have you tried?

Thanks a lot

[Affinity Designer Windows Customer Beta - 1.9.0.815 - sign in internal error]

Hi @Powerhorse,

Welcome to the Serif Affinity forums

Thanks for reporting this, we're currently looking into it. Can I please ask how far through the process you were when you saw this? Also how many times have you tried?

Is there anything unusual about your internet connection?

Thanks a lot