[Can't register the new Version 1.9 (Split)]

Hi @S_IV,

A couple of quick questions for you:

1. What Operating System are you using (including version)?
2. What's your default browser?
3. Do you have any firewalls etc. set up?

Would you also mind attaching a screenshot of the error message so we can see exactly what you're seeing?

Thanks a lot

Dan

[Designer (and Photo and Publisher) crash during register]

Hi @Jowday,

22 minutes ago, Jowday said:

When starting the register process all three apps crash if I have no language selected in Preferences -> General

How long ago was this happening? This was widely reported earlier today however a fix was rolled out approximately 4 hours ago so keen to know whether you experienced the crash before or after that.

23 minutes ago, Jowday said:

All vector and pixel brushes where removed in Designer

Would you mind uploading your app data folder (found in %AppData%\Roaming\Affinity\Designer\1.0\user) to here please?

Thanks a lot

Dan

[Registration Sign-In error in Photo and Publisher (split - Registration Timeout)]

Hi @PaulEC,

Thanks for reporting this, I've got a couple of quick questions for you:

1. What Operating System are you using?
2. What's your default browser?
3. Do you have any firewalls etc. set up?

Also, would you mind uploading the crash report from the Photo crash here?

Thanks a lot

Dan

[register]

Thanks @Nathaliev & @voitek. We had an issue processing registrations for certain locales, however this has now been resolved.

Thanks again

[Registration Error in Beta]

Thanks @Andrew (Poland). We had an issue processing registrations for certain locales, however this has now been resolved.

Thanks again

[Registration failed]

Thanks for these reports. We had an issue processing registrations for certain locales, however this has now been resolved.

Thanks again

[Server Error For Login to Acount]

Thanks everyone for these reports. We had an issue processing registrations for certain locales, however this has now been resolved.

Thanks again

[[1.9.0.902] App Registration failed first attempts [Solved]]

Hi @Mithferion,

Thanks for this. It appears that the request sent twice for some reason, which is why it then worked when you reopened the dialog. Our devs are currently working to stop this happening in future.

Thanks again

[(1.9.0.212 - RC1) - My Account Window remains blank]

Hi @RNKLN,

Thanks for reporting this. It is actually an issue with the way that pack is recognised within the apps. This bug was introduced a couple of days ago, and our development team is already working on a fix so it should be resolved in a future build.

Thanks again

[(Re)Testing Download Content In My Account]

Hi @j3rry,

As @walt.farrell said, I can confirm that only packs which are installed directly into the Affinity apps are installable via this dialog (brushes, styles, assets etc.). Where the pack is not of one of these formats (fonts, sample files or zip files for instance) we instead provide a link to the downloads page on the store.

Hopefully that clears things up and accounts for what you're seeing.

[(Re)Testing Download Content In My Account]

On 1/18/2021 at 11:32 PM, walt.farrell said:

Everything I have looks good to me, Patrick, except:

• Designer says it downloaded/installed the Free Macro Pack and the Live Filters Macro Pack.
• Designer always shows Christi's Comix Toolbox with the cloud (download) icon, and claims the brushes were previously installed. Even when downloading them again, the cloud icon remains. Photo and Publisher are fine.
• Photo downloads but does not install the .afstyles files nor the .afassets file from The Shizzle Style and Brush Pack.
• Photo shows JR Macros: Channels (not on your list) as available for download, but any attempt to download it ends quickly, with no sign that it was successful (and no error message).

Thanks a lot Walt

 

Quote

Designer says it downloaded/installed the Free Macro Pack and the Live Filters Macro Pack.

Yep, can see that here as well, thanks a lot. I have raised a ticket with our devs.

 

Quote

Designer always shows Christi's Comix Toolbox with the cloud (download) icon, and claims the brushes were previously installed. Even when downloading them again, the cloud icon remains. Photo and Publisher are fine.

This one I can't reproduce. Was it only the brushes it claimed were previously installed? Did the other packs within the bundle work correctly?

 

Quote

• Photo downloads but does not install the .afstyles files nor the .afassets file from The Shizzle Style and Brush Pack.
• Photo shows JR Macros: Channels (not on your list) as available for download, but any attempt to download it ends quickly, with no sign that it was successful (and no error message).

Again, both of these are behaving correctly for me. Are you also seeing the faulty behaviour in the other apps or is it Photo specific?

 

Thanks a lot

Dan

[(1.9.0.212 - RC1) - My Account Window remains blank]

Thanks @RNKLN & @Cuando,

This has in fact already been fixed by our dev team so should be fine in the next build you get.

Thanks again

Dan

[Incorrect Mac listed in App Registration Details]

Brilliant, thanks a lot for confirming that 🙂

[Incorrect Mac listed in App Registration Details]

Hi @markw & @Adriandw,

Would you mind retesting this in the latest build? A fix has been put in so the information should now be updating correctly.

Thanks a lot

[(Re)Testing Download Content In My Account]

Hi @walt.farrell,

Thanks for this. It is actually an issue we're already aware of. If you double click on the asset though you can still place it, it is only the drag + drop method which seems to be affected.

[(Re)Testing Download Content In My Account]

Hi @Amateur John,

Would you mind getting your crash dump files and uploading them here?

Thanks a lot!

[(Re)Testing Download Content In My Account]

Hi @AlainP,

Can you confirm please whether or not you were presented with the option to keep content available when you signed out? Our testing internally has found this to be working the same as desktop. Would you also mind telling me what content packs you had on the account?

Thanks a lot

[(Re)Testing Download Content In My Account]

@Boldlinedesign,

I've posted in this earlier thread to find out if it's the same issue. Could you please reply there if it is just so we have everything in the same place? Thanks a lot!

[Registration Error in Beta]

Hi @Boldlinedesign,

I see you're still having problems. Can I ask if you are still seeing the same error messages or has anything changed in what your experiencing?

[(Re)Testing Download Content In My Account]

Hi @walt.farrell,

Could you please upload you crash report here when you get a chance? Thanks a lot

[864 Crashes at start, exception at `GenerateProxyConfig`]

Thanks for that, I've passed the screenshot and details onto our development team.

And yes, it does seem that "local-host" is protected on our forums. We actually weren't aware of that limitation so thanks for pointing it out.

[864 Crashes at start, exception at `GenerateProxyConfig`]

Would you mind also sending me a screenshot of your proxy config? Thanks a lot

[864 Crashes at start, exception at `GenerateProxyConfig`]

@lynzrand,

Thanks a lot for that. I've passed it on to one of our developers who is currently taking a look.

[864 Crashes at start, exception at `GenerateProxyConfig`]

Hi @lynzrand,

I've tried to reproduce that crash here but have had no luck as yet. Would you mind sending over the full crash report please?

Thanks a lot!

[Registrierungsdialog: Darstellungsfehler und fehlende Übersetzung]

Hi @Andreas CH,

Thanks a lot for pointing those out. I've raised it in our tracking system