[Downloading Multiple Contents At The Same Time.]

Hi @Castil,

The Automatic Downloads feature is accessed from the My Account screen within the application itself. Have you registered the app? If so, then from within the My Account screen, you can switch on Automatic Downloads using the checkbox towards the bottom of the screen.

[Can't download content from "My purchases"]

Hi @awado,

I've passed this on to our development team to try to find out what caused this. In the meantime if you just log out of your account in the app then sign back in, that should resolve it for you.

Thanks a lot

Dan

[Stack-based buffer overrun!]

Hi @Zox,

Thanks for reporting this. Would you mind answering a couple of questions for me?

1. What version of Windows are you running?
2. Do you have any firewalls or antivirus software running?
3. Where did you buy the software (Affinity Store or Windows Store)?

Thanks a lot

Dan G

[Macro - Bug or Feature?]

Hi,

This is by design at present, however we're keeping under constant review what you can do with content downloaded via your account, and so I have passed this feedback on to our development team.

Having said that, the option to Edit them should be disabled. It is on my machine. Would you mind attaching a screenshot of the right-click menu in case it's affecting specific macros?

Thanks a lot

[AD v1.9.1 initial popup screen reads BETA]

Hi @v_kyr,

Thanks for reporting this. It looks to be an issue with the German translations and I've passed it on to our development team.

Thanks again

[Unable to delete duplicate brush category]

Hi @Cobra Pilot,

I'm glad you were able to resolve this, but I'd like to try and reproduce the issue myself so we can see what happened. I'm currently having difficulty doing so though, so would you mind confirming a few things for me please?

1. In which order did you register the two applications? I.e. Did you do iOS or macOS first?
2. What operating system versions do you have running on each of the two platforms?
3. Had you installed any of the available free content on either of the platforms?
4. What content do you now have available to you when you look at your account?

Thanks in advance

[Cursor position with ligatures in app login dialog]

Hi @ygoe,

Quote

Imagine you have an e-mail address that happens to contain the word "affinity". Now enter that e-mail address in the new app registration dialogue and place the cursor at the beginning. Now slowly move to the right with the arrow key. The cursor won't go in the middle of the letters "ffi" but you'll still have to press the right key three times. Looks like the rendering of the input field has some trouble with ligatures.

Thanks for reporting this. I can reproduce that here and have reported it to our development team. I've also raised the issue regarding keepass autotype.

Thanks again

 

[Se cierra affinity Photo y Designer al intentar iniciar sesión en cuenta.]

Hi @Nativo,

I've not got a definite timeframe I'm afraid, although we're hoping for a release of 1.9.1 some time next week if testing goes to plan. That release should fix this issue, although you may find that the app will still crash the first time you try it, but then use a fallback code path on subsequent registrations.

You might also want to try the latest beta to see if that resolves your issue.

More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134424-known-issues-common-issues-found-in-the-affinity-190-update/

Thanks a lot

[Affinity Photo]

Hi @rocsal50,

Unfortunately this is a known issue affecting a few of our customers. We are currently working on a fix for version 1.9.1 which we hope to release some time next week if testing goes to plan. That release should fix this issue, although you may find that the app will still crash the first time you try it, but then use a fallback code path on subsequent registrations.

You might also want to try the latest beta to see if that resolves your issue. More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134424-known-issues-common-issues-found-in-the-affinity-190-update/

Thanks a lot

[Se cierra affinity Photo y Designer al intentar iniciar sesión en cuenta.]

Hi @Nativo,

Thanks for reporting this. Unfortunately a few customers on Windows have been experiencing this issue. We're aware of the problem and our development team are currently working on a fix.

Thanks again

[profile / account / login wrong language]

Hi @alexplus_de,

Thanks for reporting this. Our development team have tracked down the issue and are working on a fix now.

Thanks again

[login]

Hi @SimxX555,

Thanks for reporting this. Unfortunately this is a known issue, however our development team are currently working on it.

Thanks again

[Registration Error]

Hi @Bob Ohnstad,

Thanks for reporting this. This is a known issue which our development team are currently working on.

Thanks again

[Content descriptions truncated in version 1.9.0]

Hi @Alfred,

Thanks for reporting this. It's actually a known issue and is already logged in our system.

Thanks again

[Can't register Affinity Designer]

@edge261 & @MartyQ

Welcome to the Serif Affinity forums  

Thanks a lot for reporting this. This is a known issue and our development team is currently working on it.

[Affinity Photo 1.9 crashes after downloading assets]

@MaartenTummers,

Yours is actually a different issue to the one reported in this thread. Your issue is currently being investigated by our development team, and any updates will be relayed to you in this thread.

Thanks a lot

[Affinity Photo 1.9 crashes after downloading assets]

Hi @e snissaert,

Welcome to the Serif Affinity forums  

Thanks for reporting this. 2 quick questions:

1. Does it affect all assets? If not, which asset were you downloading when it crashed?
2. Do you have a crash report in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports? If so, would you mind uploading it here please?

Thanks in advance

[Registration failed]

Hi @TonyX,

Do you have an crash reports (in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports) you could share with us? If possible that would be very helpful.

Thanks in advance

[My Account in Affinity Photo (split)]

Hi @Subetoshi,

Thanks for reporting this. This is actually a known issue which we are currently actively looking into.

Thanks again

[clicking 'my account' causes program shutdown. affinity photo 1.9]

Hi everyone,

This is actually a known issue which we are currently actively looking into.

If possible, it would be very helpful if you could share any crash reports.

Thanks in advance 

[Registration failed (split)]

Hi @czaromir,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[Program shutting down when I attempt to claim 1.9 freebies (four free overlay packs).]

Hi @MaartenTummers,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[Unable to access free Assets Packs with Ver1.9]

Hi @Geoff Stokes & @LedMax,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[Complete Crash when Logging into account]

Hi,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[sign in error to account from affinity photo 1.9]

Hi,

Thanks for everybody's help with this. We're still looking into it and have a couple of questions.

Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Note there's an extra question I haven't previously asked!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance! Your help is much appreciated!