Rusty2118

I can't see the Claim Now button anywhere - the welcome screen is the same old one. I have reset the language as suggested but it makes no difference. What am I doing wrong? I have the windows version. Rusty

I am trying to convert an image to black & white and then to undo part of the image to produce a spot colour effect. It seems to work except the undo brush produces a hatched line as it restores the colour. Am I missing something?

I cant find any mention of how to undo (delete) an item from the undo history. Any clues please?

When I installed Photo on both my PCs I had several "Can't write to file" messages re .rbf files. The install seemed to finish ok but the program was mostly unresponsive and crashed often. I uninstalled it from both Pcs and several days later I reinstlled using the original affinity-photo-1.5.1.exe which I had saved to a USB. To my surprise and delight Photo runs perfectly on both PCs - no unresponsiveness or crashes and it is fast. Does this mean the original installer was corrupt in some way? Rusty

Affinity Photo shows "Not Responding" then comes good again - it cycles through this sequence often which really slows things down. It has crashed twice and automatically sent a crash report. Twice may not seem bad but I've used it only for two short sessions. I've also lodged a support ticket. It seems that the development of the windows version was done in haste and released too soon. Looks like I'll request a refund before the 14 days are up. Returns & Refunds Our returns procedureWe want you to be pleased every time you order something from us. Infrequently though, we know you may want to return items, so below is a brief synopsis of our returns guidelines. Our money back guarantee means that if for any reason you are discontented with your purchase, you can return it to us. You can open and use items you’ve received, but in order to return it for a refund, the product and packaging must be in the same condition you received it, and the software must be removed from your computer. We will then issue you with a full refund for the price you paid for the products. Please note, you must contact our Returns Team before returning any item. Your money back guarantee periodOur standard money back guarantee period is 30 days. If you placed your order with one of our sales representatives, then your money back guarantee period will be written on the dispatch note / invoice that you received with your order. Please be aware that all downloads are subject to a standard 14 day money back guarantee. If for any reason you are unsure as to what your money back guarantee is, please contact our Customer Service Team as soon as possible to avoid going past the set period.