raphaelbonelli
-
Posts
57 -
Joined
-
Last visited
Posts posted by raphaelbonelli
-
-
I´ve uninstalled all updates done yesterday, but to no avail.
I´m back in the 3 to 4 crashes per day mode again.
806c0f21-e16a-4214-89ce-0c81fcba23c9.dmp 346273df-1afd-4eea-ab8c-a4a379e9a35e.dmp baf5a6eb-55ba-447c-b893-c4c60bca5dad.dmp
-
After reinstalling all the Affinity 2 apps, I got two days without crashing and today my Affinity start crashing again (three times today).
What changed today... I´ve checked the history for Windows Updates and today a new update for .NET Framework was release ((KB5022497)).
Is there any chance that .NET Framework updates are crashing Affinity Photo again, like happened with font menu in Affinity 1?
-
Reinstalled all my Affinity 2.0 apps.
Changed my keyboard and mouse to wired ones and entirely removed my Wacom tablet.
Reinstalled nVidia drivers.
...still crashing. This time, while drawing a Circle.
-
Beta Crashed in few minutes, while trying to export an image to PNG.
-
14 hours ago, RichardMH said:
You might need to try this approach
Sadly... still crashing after all that.
Crashed right after opening an image and starting to create a selection with Selection Brush.
-
8 hours ago, RichardMH said:
You might need to try this approach
Thanks.
Got two messagens, "The operation completed successfully" to the first command, and then something like "Verification 100% complete - The Windows Resources Protection didn't find any integrity violations" (my Windows 11 is in portugueses, so I´m trying to translate the message.
Will try to work today and see if I got any new crashes.
Thanks a lot Richard.
-
New try...
Set Processor to Warp, Hardware Acceleration OFF.
No Wacom tablet installed.I really don´t know what to do anymore. Right now, it´s becoming impossible to work with Affinity Photo.
Still crashing.
-
Gone full radical and fully removed my Wacom Tablet (and uninstalled the drivers).
But Affinity Photo still crashed some hours later, right after opening two normal PNG files and trying to copy paste one of them.
Crash log attached.
-
1 hour ago, stokerg said:
Hi @raphaelbonelli,
Sorry for the delay, I had to get the QA team to debug your crash report.
Do you have any drawing tablets connected to your PC? The DMP file seems to reference a mouse event, so it would be worth reinstalling any mouse or tablet drivers and seeing if the app stops crashing.
Yes! I do have a Wacom installed. I´ll try to reinstall the tablet drivers!
Thanks.
-
1 minute ago, RichardMH said:
Maybe try the beta.
Will do that. A file created on Beta, can be reopened on the non-beta version, if needed?
-
1 minute ago, RichardMH said:
Have you tried a reset? Hold control when you start it up.
There are also windows repair options in settings.
Just did format my Windows 11 Instalation, and the crashes are still happening. So I don´t think WIndows Repair will do any good.
But I can try a reset on Affinity Photo. Will do that.
-
Sadly, no response from Serif, and I don´t know what to blame, since it´s a new installation of Windows 11.
Attaching more 6 crash logs, from the last 3 days. Last one crashed opening the "New File" dialog.
Putting all my hopes in the 2.1 version, whenever it is released.
666ff7fc-394d-44f0-a8af-eaf19284c01d.dmp 718d3a3c-889e-4db3-a540-9b1371391c29.dmp 8609e14d-02a1-47c7-a71b-a2d092a264fb.dmp 92977ac0-0abf-4ae0-9adf-21cbe876934a.dmp b6d007af-ac93-47e4-a305-421555c23f7c.dmp d3c81494-d491-4202-bd0a-19c72d09fffe.dmp
-
It´s getting harder and harder to use Affinity Photo at work.
To solve my crashing problems, i´ve tried a clean install of Affinity 2.0 suite.
- Fresh Windows 11 Installation (not-Insider, beta or anything... just normal Windows 11)
- Fresh nVidia Driver installation (nVidia Studio 528.49) - GPU is a GTX 1060 Ti
- Tested Hardware Accel ON and OFF, but still crashes a lot.
- Minnimun software installation, just things I really need to work, like Blender 3D, Office Suite and FontBase.
Photo is crashing 3 or 4 times per day, making it harder to work. Most crashes happens righly after saving, exporting or opening a file (but I can just reopen Photo and the same file can be opened without a problem).
Attached 8 Crash logs... that occurred in the last 3 days.
I hope it helps... because I´m really having a hard time to work, and Affinity Suite are my main tools.
3e5682ea-4cbc-4d75-a00a-054011e163c0.dmp 6df2c884-c60b-4ae0-84a2-bf734044e7c9.dmp 7b8d88fa-96b7-4799-815a-803e0e7f3eb4.dmp 2924ea1b-e145-4126-870e-866cfbe37871.dmp 53527e1a-b6aa-498a-975e-afd73955c8f2.dmp ac5781c6-ac9c-4325-b22c-ae2e9688252f.dmp bb957a24-e2aa-4022-9e57-a1f794067832.dmp d8a5cf11-5e5b-4b9e-8851-078b6e87949a.dmp
-
New installation... Affinity Photo 2.0.4 freshly installed on a fresh installed copy of Windows 11.
Everything fully updated (no Insider updates), from Windows to drivers.
Minimum of third apps installed.Still crashing a lot.
New crash log attached.
-
I was in vacation for some time during the end of year holidays, but since I´ve got back, Affinity Photo is still crashing a lot (mostly during opening files).
Hardware Acceleration is off... driver is nVidia Studio, with fresh reinstall.
New crash report attached.
-
9 minutes ago, AlainP said:
A quick look at your dmp file, shows that the error seems to be related to your graphic display driver.
I see that you've updated them but I would delete them completely. Use the drivers removing tool mentioned somewhere on the forum and then reinstall from scratch.
Thanks. I´ll try that.
There ir any advantage in using the Driver Studio instead of the default Gamer Driver?
-
Still crashing after the update to 2.0.3.
2cd0cd2a-0673-44fc-94ce-f1320defeda6.dmp f4fe2237-2963-4f99-96c2-7b45081bb6d6.dmp
-
Another crash dump... just for information.
Opening a File. Attached the file too.
(Right after the crash I´ve reopened Affinity Photo and opened the file without a problem... I don´t think the file is the culprit... but attached it anyway).aae12296-2dfb-4a5a-bbaf-81e54ced47c6.dmp 1106636942_CapaYoutube.afphoto
-
1 hour ago, Callum said:
Please could you tell me if you are using a Windows insider build?
Yes... I've joined the insider program when trying to solve that Font problem with Affinity 1, sometime ago.
I've already canceled the insider program on my Windows, but that will only happen in the next update... I´m still in the 22623.1028 ni insider build until then.
-
2 minutes ago, Callum said:
Hi Raphael,
I apologise for the delayed response we are currently dealing with a very high number of forum posts / emails etc. I am currently looking into your crash log in the meantime please could you tell me what it is you are typically doing when the app crashes? If you go into the apps preferences under performance what is the renderer dropdown set to?
Hi! Thanks for the answer!
About the Preferences, right now Hardware Acceleration is OFF, Processor ir "Default (NVIDIA GeForce GTX 1660 Ti) and Retina Render is "Auto (Better)".
Sometimes the crashes feel totally random... but most of the times is right after (or during) saving file, closing file, exporting or doing a batch export.
-
No news? Affinity Photo 2 is still crashing and closing a lot.
2 or 3 times per day.
-
Still crashing sometimes... even with Hardware Acceleration turned off.
Crash report attached.
-
I´ll try to disable Hardware Acceleration to see if crashes again.
Too bad if Hardware Accel is working weird again in that new version.
-
Since I´ve upgraded to Affinity 2.0, Photo has been closing by itself many times per day... during normal use, sometimes during batch export, others when closing or opening a file... sometimes while I try to move an object.
I´ve attached the two last crash logs generated immediately after a closing.
OS - Windows 11
nVidia Drivers updated.
9d82fd03-3c21-4bd4-bfd6-7a9e31e4abfc.dmp 9c6998a0-4451-4806-8546-d37e536f63f5.dmp
Photo 2 on Windows is crashing (split)
in Affinity on Desktop Questions (macOS and Windows)
Posted
Hi Gigatronix.
Do you know the name/code of that Windows Update?
I´m still having a LOT of crashing with Affinity Photo 2.0, with no solution on the horizon.