Keith Reeder
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Posts posted by Keith Reeder
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55 minutes ago, Limezero said:
Offer it as an option for people who want it or even make it the default if you must, but please, have alternatives. There is nothing wrong with having the option to download an application as a simple self-contained .zip archive without even an installer attached to it, for that matter.
Asked and answered a hundred times by now - read the forum before posting.
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31 minutes ago, signingin54 said:
Relax. I've already asked Serif for a refund.
Why? Serif has already been very clear that they're providing a solution to your exact problem, and has posted fixes to your error message in the meantime.
Maybe you should read more of the thread before complaining.
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4 minutes ago, Danel said:
Our future is in the hands of big business, which uses its monopoly to submit us as they to they pleases.
It is a gentle descent into a trap . In the long run, it is likely that most software creators will impose subscriptions on customers.
The alternatives are free software, of which Linux is one of the engines.
Affinity is riding the consensual wave because of the too small Linux market; it's a pity; it would be the beginning of a dike bursting.
But one can dream... There are many people who use gimp because they have nothing else.
The low price of affinity is a serious asset.
In the meantime, let's not have too much tenderness towards our supplier, it's only a company that exists to earn money with its products and to support its employees.
It has no feelings; only interests... and that's normal.Has your tinfoil hat fallen off?
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2 hours ago, signingin54 said:
Not on my Windows 11 PC. When I tried to move Affinity Designer 2 to another drive, I got this error message:
We couldn't move Affinity Designer 2. The operation did not complete successfully... The error code is 0x80073cf6, in case you need it."
https://forum.affinity.serif.com/index.php?/search/&q=0x80073cf6&quick=1
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Good to see Serif taking customer opinion on board.
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On 11/16/2022 at 12:02 AM, PaulWilliamson said:
Exactly.
Maybe next time you should keep reading before piling on?
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5 minutes ago, ronnyb said:
Glad to see the pitchforks and torches worked... I'm a sure simple submission of objective reports would have done the trick without the drama...
You've been sure about a lot of things you just got plain wrong, Ronny - keep up the good work.
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12 minutes ago, ronnyb said:
Exactly my point. Just submit the bugs and quit complaining.
[...]
Complaining does nothing and is a waste of everyone's time.
Well those words of "wisdom" didn't age well - did they, Ronny Boy?
The complaining has directly resulted in Serif changing tack and agreeing to offer up a standard install option.
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18 minutes ago, mb6391 said:
So where you get this information from I have no idea!!
Well in fairness to Serif, you wouldn't know: Like most companies, Serif surely conducts market research, and such research is rarely made public.
I still really struggle to get my head around the notion that download file-size is an issue to anyone in the 2020s - I'd like to see the question that was asked of customers to drive that conclusion out - but that's the point: market research is generally commercial in confidence information.
Which does of course allow for "creative interpretations" of the results to suit pre-existing agendas, as they're not open to scrutiny...
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4 hours ago, Gianpaolo64 said:
I do not think a smaller update file is an added value in 2022
Indeed. I can only assume that an unfeasibly large number of Serif customers are still on dial-up...
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Seriously, Serif: one of the main reasons (the main reason, for me) that so many people are on fibre broadband and other fast connections is so that they can comfortably deal with larger downloads.
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6 hours ago, Mark Ingram said:
Customers wanted a better update experience from what we offered in v1.
Well this customer wasn't asked about it, and he definitely would not have voted for the mess Serif has got itself - and its users - into here.
I wonder if you'd get the same result now, Mark? Sounds like a "bright" idea that hasn't survived contact with reality...
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Quote
The company is owned by Serif, not any of the thousands of users of their products. They do not function as a democracy. They do not have to justify to you or any of us why they choose to use whatever model.
Jesus wept - you know nothing about business, do you?
Clue: "the customer is always right".
Seriously - look it up: it's a maxim that outdates anyone on this thread by 100 years, and although it's a cliché, it's also often true.
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4 hours ago, Dangerous said:
I can't understand why people are so against it as an app. I don't like windows apps but not because they are apps, just because they are crap.
And that doesn't answer your question?
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14 minutes ago, Mark Ingram said:
I’m answering a lot of people on here, so I don’t remember every interaction, apologies.
A fact you and your colleagues might want to reflect on, Mark.
Clearly something's not right - right?
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25 minutes ago, ronnyb said:
You miss the point.
He's making a perfectly valid point.
Part of the price of entry we pay for is the legitimate expectation that we don't need to use workarounds, change workflows, and otherwise have to change what we do, in order to comply with and facilitate an arbitrary and self-evidently not customer-focused delivery decision - a decision which might suit the software developer but which unquestionably fails to meet the expectations of an evidently significant subset of the customer base.
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1 hour ago, rvst said:
Huh? Perhaps to you it was "patently obvious". However, Windows Store apps operate in a conditional access control list environment. This obviously can't be "fixed" since it's intentional on Microsoft's part. I meant a fix to Affinity, not a "fix" to Windows.
What are you blathering on about?
You apologised for not making a point clearly. I told you you did make it clearly.
Context.
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57 minutes ago, rvst said:
Apologies, I expressed myself unclearly.
No, you didn't. From context it was patently obvious what you meant, despite the response you got.
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1 hour ago, Xzenor said:
Wait..... So let me get this straight..
You are blaming Serif that other applications don't support the affinity file format?
Just repeat that a few times in your head and maybe you'll start to understand how silly that is..You do understand that support can be significantly accelerated if the owner of the proprietary format is proactive in helping third parties provide that support?
A recent salutary warning - which seems closely analogous to the situation you're happy to mock - was the shambolic delivery of support by third party converters for the Nikon Z9's "HE" RAW formats: closed proprietary format; and a complete lack of help by its owners to facilitate third party support.
Sound familiar?
Not so silly at all, then...
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4 minutes ago, ronnyb said:
Useless complaining and comparing don’t add any value.
I don't think you get to decide what's "useless", Ronny: particularly when the point being made - that we can apparently expect more from a pretty grim piece of Open Source software than we can from a supposedly cutting-edge, customer-focused commercial solution - is precisely to the point.
- cybertec69, ronnyb, bblackmoor and 2 others
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6 minutes ago, Mark Ingram said:
Not necessarily. Problems can be caused by user registry modifications, user privileges, third party applications running in the background or even modifications to system config by third party apps.
But registry modifications are among the "solutions" your users are being forced into considering by Serif's decision here, Mark!
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6 minutes ago, Diklabyte said:
I can understand why MSI is not an option. Windows Installer is an old one that has superseded by the new MSIX.
It hasn't been superseded, though - both are current, viable, acceptable installation packaging options.
MSIX is newer, but it has not replaced MSI.
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On 11/10/2022 at 3:14 AM, ronnyb said:
Really?! Then use GIMP!
Kinda missing the point there, Ronny...
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29 minutes ago, Mark Ingram said:
This is a common statistic from Microsoft across all MSI installations. This is just one of many reasons why Microsoft want application developers to migrate to MSIX.
Mark,
I may be (although I'll bet you I'm not) speaking entirely for myself here, but frankly I could not care less what Microsoft wants: my contract is with Serif, and I want - I've paid you for - a solution that works for me, not for Microsoft.
Your obligation is to me, not to Bill Gates.
Realisticallywe all know there's only one acceptable end-point for this car-crash of an issue, so why doesn't Serif just bite the bullet and give us a tried-and-tested installation solution that just works?
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5 hours ago, mb6391 said:
Unfortunately the posters/readers on the forum probably represent a small minority of the Affinity user base
Bit it's a very visible part of the user base, and it's making Serif look pretty bad right now...
Extremely disappointed that this installs as an "App" and not regular software program
in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Posted
Jeez - what's wrong with you?
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