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ibo

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Everything posted by ibo

  1. Edition: Windows 10 Pro 64-bit Version: 1709 OS Build: 16299.19 Affected software: Affinity Photo & Affinity Designer Uninstalling or updating the Affinity Photo or Affinity Designer is currently broken. Every time you try to upgrade, you get a message that you don't have enough privileges, even though you have been asked for Admin privileges by the Updater process. The Uninstaller exhibits similar problems, too, as you can't run the Installer after using the Uninstaller, unless you log out or reboot. My guess on this is that: The Updater process marks the C:\Program Files\Affinity\Affinity Photo and C:\Program Files\Affinity\Affinity Designer for deletion, but does not properly delete them until you log out or reboot. This makes it impossible to update your apps, because the Updater will try to use the above locations, but they are in "limbo" - not properly deleted until you reboot/logout, so no process, not even with Admin privileges can write there and the Updater fails with the "Not enough privileges" error when it tries to use these locations to store the new versions. The only option at this stage is to cancel the update (this will leave you with the app uninstalled). I assume the above because: navigating to the C:\Program Files\Affinity\ with the File Explorer, I was able to see both the Affinity Photo and the Affinity Designer folders, but I could not open them (I've got the same "not enough privileges" error) after logout/reboot, the above dirs are gone, so running the installer works correctly at this point Unfortunately, having to uninstall, log out, log in, run the full installer and provide the serials is a very unfriendly upgrade experience. Please fix you installer app or change it with something that works.
  2. I was able to update both Photo and Designer an two PC's from 1.6.0. to 1.6.1. So the problem looks to have been solved for me.
  3. The problem was never installing: it was upgrading. I was always able to install after logout & login, or reboot. But using a full uninstall, logout, login, provide email and keys is not a friendly thing :-) BTW, there was no error reported by the tool. I've attached the report for uninstalling Photo. The one for Designer was similar.
  4. That utility might do the trick... I've used it to uninstall the current Designer. After uninstalling the Designer with it, the installation dir was empty and I could "cd" into it (before I was getting the "not enough privileges" error when I was trying to access the dir and the dir was gone after a reboot or login/logout). I've then installed the Designer again and entered my key. Run again the installer, selected the "Repair" option and that worked without an issue. Until the next version of the Designer is out, this is all I can test, I'm afraid. I'll do the same for the Photo and see what happens when its next version is out.
  5. Mark, have you considered using the Windows Store as an alternate way to install/update the Affinity products. With an option to unlock the product using the keys we've already purchased? Or use an alternate installer like NSIS (http://nsis.sourceforge.net/Main_Page) or Inno Setup (http://jrsoftware.org/isinfo.php)?
  6. I have only the Windows 10 antivirus. For me, the Affinity's installer is the only one I've encountered so far that shows this misbehavior. Mark, have you tried to get help from the WiX developers?
  7. ibo

    Problem with brushes

    Just installed the final version and it looks like my tablet works much better with this version. Thank you.
  8. Hi, When I go to Affinity store, it shows that I will be charged a 20% VAT. As I have an EU VAT number, I would like to use it, but I don't see any place on that web page where I can enter it. Am I missing something? Thank you, Ioan B
  9. ibo

    Problem with brushes

    I have the same question: is the pressure supported on Windows? All other programs I have tried support pressure, including the Affinity Photo Beta, but the Affinity Designer just draws a straight line. Also, when using the stylus, Affinity draws random lines from time to time. Is this a known limitation of the current Windows port? Is this worked on?
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