[Can't access affinity account]

I'll do it. But I don't understand why:

 

I can't make a store account prior to making a purchase

 

Why the email for the store account didn't have a second text box to confirm I spelled my email right

 

Why the store faq told me to contact affinityorders email

 

why affinityorders email told me to come to the forum

 

and now why you're telling me to contact affinityorders email

 

frustrating.

[Can't access affinity account]

Hello.

 

I bought the affinity designer for windows. Didn't get any email about buying it. I tried to log into my affinity account to get CD key information. It didn't accept my username and password. I did a password reset. Nothing in my email. Nothing in my spam box. I sent an email to affinityorders@serif.com as the store faq tells me to: "https://affinity.store/en-us/help/".Was told to come to forums to get the problem fixed.