BSure

I ordered mine on November 28th and received it on December 12th. Customer service answered all my emails and once I asked them to please update me on progress, they did. Perhaps a better tracking method can be established for the future. Book is beautiful!

I ordered mine on November 28th...I've not received anything about it being dispatched. I think the Affinity team needs to have better customer service options and advisements put in place. I certainly hope mine comes soon. I don't like having an invoice that reads "order complete," when the order is in no way, complete. Complete for Affinity since they have been paid in full, but not for me since I have nothing--yet. Thanks for the info!

Atlrob--when did you order it? I still have not received mine. Customer service told me two weeks ago it would be a Monday, then they said on Monday last week it would be Tuesday or Wednesday at the latest, now they are saying it will be this week, Wednesday at the latest, so I'm just curious as to when you received yours. Thank you1

This bothers me that I'm paid in full and then I have to wait for the book to be shipped. Then, I have to continue emailing someone from Affinity team to get an answer. The answers are usually vague, such as "it should be shipped Tuesday or Wednesday at the latest." Then, I have to email them again because they do not notify you if/when/where/what that it has indeed shipped. Most companies do not charge until an item shipped. It's been well over a week since I ordered mine and I have to keep asking. They say "Amazon ships it and we have not way of knowing." They must be the only company whereby you can't check something through Amazon. Amazon always provides me with a date when it ships, an estimate as to when it will arrive. I get an order number from Affinity which is apparently useless in determining the whereabouts and when of shipping. I don't get it!!!

I ordered this, they've charged my card and no one will send me any info as to whether it's even been shipped. It's always difficult to get answers from anyone. I wish their customer service was better. If I don't get an answer, I guess I'll have to contact my credit card company. Does anyone know if they bother to send out tracking info or if they inform a customer as to whether it's been sent or when to expect it? Thank you.

I received an email stating the workbook is $29.99. I've tried to sign in to buy it. First it tells me the info I'm using is incorrect (it isn't).Then I do the reset password thing and it tells me it will send me a reset link to my email. It won't. Do you not want to sell the workbook at the advertised price of $29.99? I don't get it.

ok

there is a picture of a couple of dogs. I should be able to simply select around the images (like in GIMP), choose the "selection path" and then copy and paste into another image. I should be able to select the image that I just pasted and resize it, move it, whatever. Doesn't work. I just tried that. It seems as if one has to go through numerous steps in order to do this and watch many videos to simply cut around the edges of an image in a photo, and put that image into another photo. But, Affinity Photo has way more steps if I'm understanding you correctly. Is that what you are saying? thank you.

doesn't work. thanks

Thank you for replying. The tutorial you supplied illustrates a very simple image that would be easy to do with the tool that Affinity has. If an image has more complicated edges, then I'm guessing it's impossible.

I made the mistake of using the in painting brush tool. I simply want to undo it as your videos stress over and over one can "simply" look at history and undo. That's not true. There's no history. It appears that this software works sometimes and then it doesn't. I read the reviews about how user friendly it was and easy it was to undo. Perhaps I'm missing something. Can someone please tell me, in simple specific terms, how to undo the in painting? Also, is there a simple way to take an image and then put it into another picture or background? I did this all day long and very very simply in GIMP which is free by simply using the selection tool, choosing selection path, copy, paste. insert. There is no such tool in Affinity that I can find -- there is a "free hand selection tool" that is clumsy and one can't simply go around the edges of an image. I am regretting this purchase and becoming more and more frustrated. Please keep answers respectful as I'm simply trying to find ways in which to do things that took me seconds to accomplish in the simple free GIMP. Thank you.