Phyxius

Correct, we definitely do not have a box to tick or untick regarding renewals so, I'm not sure what setting DannyS was referring to. We have never had an option to prevent auto-renewal. When an account can not auto-renewal (lack of funds in the account, expired card, etc) our system sends out error messages via email. We also display a message to the logged in user warning them that eventually the account will close. Too often someone disregards those alerts and comes to us months or even years later asking where their photos are. :( We know how important photos/memories are to our subscribers and we do our best to make sure their photos are safe on SmugMug for as long as they want them there. This does mean that we REQUIRE the user to cancel the account and we include a warning at that time that content will be deleted when the account is closed. We never want to hold someone hostage but we do want to make sure they don't lose their photos accidentally.

Hi Patrick, I did explain how to cancel the subscription, by closing the account. In the account settings (in the screen grab included) there is a CLOSE ACCOUNT option. Clicking the Proceed >> link under close account will close the account immediately. The account can be closed anytime prior to renewal. So, if the account was due to renew on June 1st closing the account any day/time before midnight (PT) on May 31st would prevent the renewal. The screen grab embedded in my previous reply isn't displaying so, I'm linking it here, too: https://photos.smugmug.com/photos/i-pxpMqVx/0/O/i-pxpMqVx.jpg There is not an option to remove/prevent renewal other than closing the account. Regards, Christina

Hi Danny, I am a SmugMug Support Hero. All SmugMug accounts are auto renew subscriptions and there is no auto renewal checkbox. Here is a screen grab showing the subscription page in SmugMug account settings: It includes your plan type which includes the plan and frequency as well as your next renewal date and a link to close your account. If you're on a yearly subscription as described in your post a reminder email is also sent to your on file email address 30 days prior to your renewal. Prior to subscribing to the account you did agree to our terms of service which explain under section 4 Term and Automatic Renewal how recurring charges and renewals are handled. You can see the terms here: https://www.smugmug.com/about/terms And, it's also much more simply stated here: https://www.smugmug.com/about/terms/guide Specifically: Your subscription to SmugMug automatically renews.If you purchase a subscription to the SmugMug website and services, you are responsible for all subscription fees associated with the subscription plan you purchase. Your subscription to SmugMug will automatically renew unless you choose to cancel your subscription.