[Loyal & Long time unhappy Serif Customer]

I am a very long time Serif customer, I have used and recommended your products for more than 10 years and I own all of them up to and including the Affinity products. My questions are 1. Why no user manuals (your other products had them) 2. Why can't the new software open the files from the legacy software (Really!) 3. I bought what I thought was a users manual and all I got was a designers brag book ( you can have it back it is useless to me).  I think the product is good but it is useless in my office because my people think the learning curve is not worth it ( lots of draw plus tutorials and a MANUAL). I no longer can recommend your products to my customers ( too difficult to learn and no lit to teach from). AND PEOPLE WONDER WHY PC PEOPLE AREN'T MAC PEOPLE, THIS IS WHAT YOU GET. GIVE ME BACK MY SERIF PRODUCTS PLEASE!