emmrecs01

Err no, I don't think they ever did! As I understand it what they (Serif) actually said was that users would get free updates for the lifetime of the version they purchased. i.e., all updates to version 1 would be free. With the arrival of version 2 I understand that policy "starts again", i.e., all updates to version 2 will be free to users who buy version 2. Perhaps version 2 should be regarded as an upgrade rather than an update?

@dronecrasher See the column/panel directly to the left of the actual picture in your screenshot. That's the "Assets" panel.

@Konspaul I hesitate to post this (because it is not a Serif product) but I know it has been mentioned previously in the forum, DXO Viewpoint is really very good at doing what you are asking for! It is not especially cheap but there is a Free Trial you might like to check out. It also installs as a plugin, accessible from within APh but, for reasons I have yet to ascertain, it does not "work" in that scenario! However, the Stand Alone version clearly can be used, albeit "outside" APh. @Callum should you feel this post is inappropriate in the Affinity forums please feel free to hide or delete it.

@mrs68tm Have you done as @NathanC asked and uploaded your 9.5GB assets.propcol file?

@caroljames972022 NO! It is because you are using the 32 bit version of Windows 7. In order to run any of the Affinity applications you must be running a 64 bit version. In addition, as @v_kyr wrote, there are other requirements for a user to run the apps under the operating system you have.

@t.lange Welcome to the Affinity forums. Since you purchased the app some years ago it is quite possible you bought it from the Mac App Store. If that is the case, you will not have a "licence key" since verification is handled within your App Store account. If this is your situation you need to ensure you are logged into your App Store account, using the same ID as you used when you purchased the app and it should be immediately verified and activated. OTOH, if you actually bought the app directly from Serif, you need to log into your Affinity Store account to find your licence key.

@Boneyard As @walt.farrellasked earlier, any chance you could attach one of the problem PSD files here for others to test whether they also see the problem and/or might have other ideas to offer?

@Boneyard From your screenshot I see you are in Canada, my apologies! I know the US$ price is lower.

@Boneyard Assuming you purchased only Affinity Photo then I'm honestly not sure how/why you paid $80.

@SFurniss According to her post @Janet Sim has purchased an air ticket. I have a feeling, therefore, that is not a Serif Affinity issue! 😇

@Charlene Blackman I can't directly help with your issue but, since this is a public forum, you should consider either removing the screenshot you posted or, at the least, obscure your email address. To not do either of these is to risk your email address being harvested by Spambots, with a risk of a rise in you receiving Spam!

@ellycolor Thanks. But is there a particular reason you are still running an "old" version of the software?

@Pšenda Possibly, or possibly not! It rather depends, I think, on when the "switching off" actually took place. I think we need @ellycolor to tell us. Also perhaps, why he/she has NOT updated.

@ellycolor Given that the latest release is 1.10.5 (and hence you are some builds behind) is surely a reason to NOT ALWAYS disconnect from the internet to use the Affinity apps! Or, is there a reason why you have not updated to the latest release, assuming you were aware one exists?

@user125 Perhaps this FAQ will help you.

@v1ncent As @StevenS explained there is nothing Serif can do to help you with this problem. Apple and Serif share no customer data at all so Serif have no record of your purchase. You need to go back to Apple Support and explain to them that this is a problem only they can resolve. Your refund and replacement product order can only be initiated by them. Don't allow them to fob you off by saying that only Serif can help you!

Assuming you literally mean this was being saved to your computer Desktop, this is another "area" of a computer to which saving a file is NOT recommended! It is not at all unusual for Windows to "make changes" to your Desktop and so any file saved there can be corrupted or even lost totally. Far better to save to a specific, designated folder on your hard drive. (Even better if you have multiple hard drives because then you can choose to save to one which is not your OS drive which is most commonly C:\.)

@PaulaABQ Welcome to the Affinity forums. You need to download the installer to your new MAC from whichever store you originally purchased it, presumably, from what you write, the MAC AppStore. You need to ensure you are logging into the store with the same credentials as you used when you made the original purchase. If you are sure you are logging in with the same details but the app shows as you need to buy it, you will need to follow this up with the AppStore support team. Because Apple and Serif share no data on customers Serif has no record of your purchase and so cannot offer any help to you.

@Wolfgang Schwaiger Although I am not a MAC user I understand your App Store account (and purchases) is linked to the email address you used when you originally purchased the apps. You say you made the purchases with a different email address. You need to log into the App Store using that email address, or, if you cannot do that you need to ask Apple Support how you can combine the old and new store accounts into one. Serif and Apple share NO customer data so no-one at Serif can help you with this problem, I think.

@smolny82 Which versions of the apps do you currently have installed and what OS are you running (Mac or Windows)?

@Tamaleus Check under Preferences>User interface, "Monochromatic Iconography". I suspect you need to untick it. HTH

@Lee D Thanks for the latest message, but I'm not the OP! I have Designer and Photo on both desktop and iPad and I suppose, a) I didn't read the OP's post carefully enough, and b) I don't know how to draw a straight line (as per the OP's request) on the iPad.

@Hachmi Welcome to the Affinity forums. Where exactly was your work saved before you uninstalled the app? By default, I believe, the save location is within the iPad's sandbox; you have to specifically select a different location if you wish to ensure your work is not removed in the event that you need to uninstall and reinstall the app. In other words, in your situation, if you did not save your work outside the sandbox I'm pretty certain it is not retrievable, sorry. If I am wrong about this I am sure someone else will give you the right answer.

@Lee D Hi Lee I may be completely missing something here, but where is the Shift key on an iPad? Jeff

@jolson42o Welcome to the Affinity forums. The licence is permanently linked to the email address given by the purchaser at the time of original purchase, so I think that what you are asking is not possible, sorry.