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@pixelstuff I have an Adobe subscription (for just one app) and I've never considered accessing it via the Windows Store, especially since it is "updated" etc via the Creative Cloud app installed on my computer. However, in this case, the licence "check" is via that CC app to the Adobe server, as I understand it. (I've actually just checked and my specific app is NOT available via the Windows Store.) Affinity apps purchased direct from Serif include a licence.xml file installed on the user's computer, i.e. the "verification" is "local", not via a remote server. The coding of the two licensing "systems", "local" or via the MAS or Windows Store, is clearly quite different to the extent that the two could not easily be set-up to both run simultaneously I think. Jeff

It certainly is!!

@DaleH Because you purchased originally from the Mac App Store, that purchase will never show in any Serif Store account you may create because the two purchasing systems share no data with each other. HTH Jeff

@TorontoITpro Welcome to the Affinity forums. I'm not sure whether you are asking a question, or confirming that you can use the Affinity apps on more than one computer which have the same operating system? Assuming it's a question, then yes, use on multiple computers running the same OS and all of which you control is certainly the case. HTH Jeff

@MuyGrafikka Welcome to the Affinity forums. If your bank rejected the transaction then no purchase was actually made and no money was taken from your account. The fact that your bank recorded the two card charges is simply reflecting that you made two attempts to purchase, using the card. No debit of your account has actually occurred and, within a few days, you will see that those "transactions" will have disappeared from your account. In the meantime, you really need to ask your bank why the transaction was rejected. Only when that is resolved will you actually be able to purchase the apps. As to why you have not received any reply to your emails to Serif, in the current pandemic situation I know the staff have all been working from home for several days so any reply may well be delayed, possibly for some time, sorry. 😢 Jeff

@UkeyD If you bought the full version of Publisher direct from Serif then you will not be able to update it from the App Store, or vice versa. The two sales avenues are completely separate, with no interchange of information possible. HTH Jeff

@Yezzzzzz I am another user, not a member of Serif staff so I cannot check the download link, sorry! However, @Mark Ingram I think this is one for you! BTW, many thanks for joining this thread earlier. 😀 Jeff

@popncorn Please read Walt's post! File>Export not File>Save as Jeff

@Yezzzzzz The error log shows the following as the problem: +Error: The cabinet file 'Main.cab' required for this installation is corrupt and cannot be used I remember this error appearing for another user and the advice, because a core installation file is somehow corrupted, is to redownload the installer and attempt to run this new one again. However, since this is NOT the first time that a user has reported this issue perhaps Serif staff @Mark Ingram @stokerg et al ought to be made aware of it? HTH Jeff

@Alfred Thanks! I had a feeling what I wrote was not entirely correct! Jeff

@PhilJ Welcome to the Affinity forums. My impression, based on replies to other posts asking a similar question, is No, licences cannot be transferred to a different email address. BUT, if it is only a few days since you purchased the "wrong" licence you can email returns@serif.com (I think that's the correct address) and request a refund for the "wrong" licence and then buy the "right" one. HTH Jeff

@lucas123 Welcome to the Affinity forums. The payment is "one-time" for every release within the version 1 cycle. Once Serif decide to create and release version 2 you will have the option to purchase the upgrade, but your existing version 1 will continue to run until Microsoft or Apple, depending on your OS, make a change to that OS which renders the software potentially unusable. If you are not happy to enter your credit card details, which I believe are NOT stored and retained, how do you expect to be able to pay for the software??? HTH Jeff

@Yezzzzzz I assume this is on Windows and you originally bought the apps direct from Serif store? If you did, try the following steps. If not, then I suspect these procedures will NOT work because store apps are sandboxed. First, the size of all your 1.8.2. installation files matches exactly what File Explorer shows on my machine, where all three are installed and running, so there is nothing wrong with the installers you have, at least in terms of size! 😀 Second, have you tried the various steps outlined in @stokerg's post, two above yours? Third, have you rebooted your computer before attempting to re-run the installers? Fourth, as a final straw, you might wish to download and run this Microsoft tool, follow its instructions carefully to remove all traces of one app at a time and then attempt a reinstall. I think you will need to ensure you have your serial keys available because I think this process will remove your licence files, along with any customisations, brushes etc. which you've added to the original installation. If you search on the forum there is a video showing how to back up such "changes" so that you can restore them once the app is properly reinstalled. HTH Jeff Edited, to add: you might also like to take a look at this FAQ

+1 to everything @StuartRc wrote.

Agreed. But presumably, the volume installer is coded "differently" and the fact that it is intended for "volume" installations at least implies it is not designed for single-machine/single-user installation?

@Emfiliane Which OS? I have never downloaded ANY update to ANY of the Affinity apps and found it to be anything even near to "~1.5GB"! Using Windows, I've just checked the latest update to e.g. Designer. 1.8.2, the .exe is 494,758 KB. Photo and Publisher are both of that sort of size. So, I really have no idea where your stated file size is coming from. How did you arrive at your "~1.5 GB" statement? Jeff😮

Since it is not possible to extend the Trial period beyond the current maximum of ten days (even Serif staff cannot do this, apparently) I suspect this limit may well be hard-coded in the installer. Hence, to change this would potentially involve rewriting the installer? Jeff

Which one???

@michaelreilly I think you will need a Serif staff member to comment on the problem of Studio Link not working but the question of the licence key is a little easier to answer and may well be linked to the Studio Link not functioning for you! The installation of any Affinity app from either the Microsoft Store or, in your case, the Mac App Store is linked, without any visible/accessible licence key, to the Apple ID/Microsoft Account used when it was first purchased and installed. It seems, from what you write, that the fact you purchased the two apps via "different IDs" is what is causing your difficulty. This may well be a problem that only the MAS can help you to resolve. HTH Jeff

@Technooyster Yes, that version is too old! I am very surprised that you have not been "invited/urged" by Microsoft to update it, or have you deliberately chosen to NOT update? I notice the screenshot does not show that your installation is licensed to anyone. Have you actually registered it by verifying your installation key with M$? Without such registration I think Windows Updates may not be available to you. As for how to be able to use APh, you do not need to necessarily update immediately to the latest version (1909) but you do need to install at least the 1607 version. This page is the M$ downloads page if your installed Windows Update service cannot or does not access it. HTH Jeff

@Technooyster Welcome to the Affinity forums. Exactly which build of Win 10 Pro do you have currently installed? APh requires a minimum of Win 10 1607 to be able to install and run. If you're not sure which build you have, press the Windows Key + R, type winver in the box that opens and you will see something like this: The highlighted box must say Windows 10 1607, or higher. HTH Jeff

@Robsch Each OS, Windows, Mac, iPad, has its own independent licensing system so transfer of the software between operating systems is not possible. You will need to buy a copy of the Mac version of Designer if you change your OS. HTH Jeff

@LadyH The "new update" or the "new Beta"?

@Harry Dunaway Delighted to hear it's now working as intended for you! Jeff

@walt.farrell Hi Walt, Could that be because the OP says in his/her opening post that he/she had uninstalled the "old version of Designer"? IOW, the new version installation failed because the user had manually uninstalled the old version but an Installer Log (?) listed it as still installed? Speaking personally, I've never uninstalled any "old" versions of any of the Affinity apps before running any update installers and, so far, have not experienced any of the many problems which I see other posters to the forum are seeing. Jeff