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@Bangzhu Speaking entirely for myself I completely fail to understand why you cannot access your AppStore account and so redownload the software you have already purchased! Re-reading this thread, it seems you have some sort of "disagreement" with Apple's Terms and Conditions and that it is this disagreement that is causing you to not be able to access your software. Is that correct? If it is, as has been made quite clear to you, there is nothing anyone who posts here, not even Serif staff, can do to directly help you, sorry.

@Bangzhu Just to add one important detail to what @MikeTO has written: In order to access your version 1 software in the Mac App Store you must ensure you log in there using the identical username to the one you used when you originally purchased the apps. Purchases of, and any subsequent redownloads of apps are forever linked to the account used to make the purchase.

@mayng Welcome to the website for Serif Affinity products, unfortunately not for the legacy range of Serif products which includes WebPlus and for which support is no longer provided by Serif, sorry. Please go to this site and register there to receive help from other users of the legacy software. HTH

@Dinagirl Welcome to the Affinity forums. I'm going to assume you are on Windows! 😇 If you have a Mac, hopefully a Mac user will see your post and respond to your question! First, to be able to install APh2 anywhere other than your C:\ drive you must ensure you download the .exe version of the installer, not the .msix version. Second, yes you can, at least theoretically, install the app to an external hard drive but, in order for the app to be available whenever you want to use it, you would need to ensure that the drive is always connected to your laptop and is never allowed to "go to sleep" or be disconnected (by Windows) if it is a USB drive On my computer I have very few programs installed on C:\ (by personal choice). Most, including ALL my Affinity apps, both versions 1 and 2 are are on my D:\ drive but it is an internal hard drive, not external. However, there are a number of Affinity files that are, by default, installed to your C:\ drive, even if the main program is on another drive. Personally I would NOT attempt to move them anywhere else, though I am sure it is possible to do so! HTH

Actually, version 1 was released several years ago, with ALL updates to that version being free to all users. Version 2 is exactly the same in that regard (there has already been at least one update released to all the version 2 apps and a number of betas). Why do you think that version 3 will be released as a yearly update?

Like @NathanC I too run the Game Drivers and GeForce Experience, without seeing these icons or seeming to suffer any obvious problems! And I do a lot of video editing! I use the Game Drivers because they are what the manufacturer of my video editing software actually recommend, rather than the Studio Drivers! I strongly suspect you are correct in thinking you cannot install BOTH versions of the NVidia drivers, even under different accounts. My understanding is that elements like (graphics) drivers are installed as "core" components of a Windows system and thus are not associated with any one user account.

@chrisell I can't help you with the alpha channel problems, sorry, but to "save" any image file to any format other than .aphoto you must Export it, (File>Export) or use the Export Persona. HTH

I think it is version 2 that is optimised for M1/M2, IIRC.

@salto But did you try @Dan C's suggestion of installing the .msi (EXE) version of APh? So, NOT the .MSIX version. (If installing the .EXE version works for you - personally I prefer it to the .MSIX version - you can then uninstall the .MSIX version without affecting any assets, plugins etc. you might have already added to APh 2. This is what I did.) And, to underline @walt.farrell's comment: I have all the version 1 and version 2 apps happily co-existing on my PC.

These instructions apply to the installation on your old computer. I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen. Click on it and a dropdown menu opens which includes "Registration Wizard". HTH

I'm just another user, like you!

Please read this thread which includes a reply from a Serif staff member, explaining why your Discover card cannot be used.

Thank you for the additional information. Using an .msix installer, the Affinity apps install to the WindowsApps folder on C:\, so not in any Program Files folder and, by default, "hidden". Dehaze is available under the Filter menu, though actually called Remove Haze. In my experience, it actually works well. I run several Topaz plugins in APh 2 (and 1) though I don't have Photo AI. They appear, again in the Filters menu, under Plugins. The addition of a "cataloguing" feature is a frequently-requested item in these forums. Serif have said they hope to add such a facility eventually. Hopefully, other users more experienced than I will see you post and respond in more detail about your other "frustrations"! HTH

@LouLou22 Welcome to the Affinity forum. Which store did you use for your purchase, Microsoft, Apple (Mac or iPad) or Serif? For either of the first two you will need to apply for a refund from that store. For purchases direct from Serif I believe the process is to email AffinityReturns@serif.com and request a refund on your purchase of Photo. Then go to whichever store you want to use and purchase Designer.

Welcome to the Affinity forums. Because the initial releases of version 2 of all the Affinity apps was as .msix installers you need to go to Settings>Apps>Apps & Features. What has made you "frustrated" with APh 2?

Hi Walt, Thanks for your latest reply, and apologies for the delay in responding. Apparently my installation of NET framework is fully up to date. I even tried to (re)install version 4.8 and the installer told me that either it or a newer version was "already installed"! I think I may have to reset the Default App for image formats to APh 1, at least for the time being.

Hi Walt, Thanks for your reply. Yes, the install of all the Version 2 apps was to their default (WindowsApps) locations. And yes, SQL Server is installed, apparently (according to a file search of my computer), in both Microsoft Office and various versions of the NET framework. I just tested this again, but selecting APh v2 beta (via Open with..), same result!

I've done a search on this in the forums but cannot find any other post where a user experiences this problem! First, within Windows Settings>Default apps I have APh version 2 set as the default app to open such files, see screenshot below: However, clicking on any .jpg file saved on my computer produces this error message: (Clearly, I hope, I was trying to open the particular file used as an example! The error message always refers directly to the file I have actually clicked on!) I have spent numerous hours trying to resolve this problem. The Windows Event Viewer seems to suggest an error in RuntimeBroker but that is as far as i have been able to go to solving this! So, any and all ideas very gratefully received! If I reset the default to APh v1, the files open as expected. I wonder if i have to wait until the .exe versions of the installers are released? TIA Jeff

The same happens for me using FF10 in APh 2, Win 10.

Perfectly understandable but the version 2 apps do not replace the version 1 apps, they install alongside them.

@tsudatomo @blackjackroberts I think we need @SFurniss to comment definitively on this but I wonder whether the fact you have TWO licences for ONE of the Affinity apps (the single licence and the universal one) is causing a problem for the licensing process to successfully "allocate" at least one of the apps to your licence. Could the problem be resolved if you request a refund for the single app licence and thus have it "removed" from your account?

@KID Howard In addition to what you have already been told there is forum for users of the Plus range of products, hosted by a very experienced user, here. Why not register at and repost your question there?

Not seeing this problem here. Update is downloading as I write. How long did you wait before assuming that nothing was happening?

@Severi I may be completely wrong about this (very likely) but isn't what you are seeing a result of your Justification settings, nothing to do with Hyphenation?

@Nick Beale I don't think you need to worry! Once bought, your version 2 licence is perpetual, i.e., it can be used and activated for as long as version 2 is still operational! When/if Serif move to releasing version 3 (version 1 existed some 7 years before version 2 appeared and version 1 licences are still valid for version 1 products) you will still be able to use your version 2 licence(s) for whichever of the version 2 apps you have. HTH