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Posts posted by emmrecs01

  1. Just now, NathanC said:

    This may be because you have the MSI/EXE version of the apps installed so the control panel detects the app, whilst only the Settings > App & Features can detect MSIX/sandboxed apps and traditional exes.

    Yes, I am running the MSI versions, but the OP was asking about Affinity version 1.  Surely, version 2 install type should not affect version 1, should it?

  2. @Bangzhu

    Speaking entirely for myself I completely fail to understand why you cannot access your AppStore account and so redownload the software you have already purchased!

    Re-reading this thread, it seems you have some sort of "disagreement" with Apple's Terms and Conditions and that it is this disagreement that is causing you to not be able to access your software.  Is that correct?

    If it is, as has been made quite clear to you, there is nothing anyone who posts here, not even Serif staff, can do to directly help you, sorry.  

  3. @Dinagirl

    Welcome to the Affinity forums.

    I'm going to assume you are on Windows!  😇  If you have a Mac, hopefully a Mac user will see your post and respond to your question!

    First, to be able to install APh2 anywhere other than your C:\ drive you must ensure you download the .exe version of the installer, not the .msix version. 

    Second, yes you can, at least theoretically, install the app to an external hard drive but, in order for the app to be available whenever you want to use it, you would need to ensure that the drive is always connected to your laptop and is never allowed to "go to sleep" or be disconnected (by Windows) if it is a USB drive

    On my computer I have very few programs installed on C:\ (by personal choice).  Most, including ALL my Affinity apps, both versions 1 and 2 are are on my D:\ drive but it is an internal hard drive, not external.

    However, there are a number of Affinity files that are, by default, installed to your C:\ drive, even if the main program is on another drive.  Personally I would NOT attempt to move them anywhere else, though I am sure it is possible to do so!


  4. 12 hours ago, specworkfan said:

    It's cheaper now than Affinity who I assume is going on yearly update pushes

    Actually, version 1 was released several years ago, with ALL updates to that version being free to all users.  Version 2 is exactly the same in that regard (there has already been at least one update released to all the version 2 apps and a number of betas).

    Why do you think that version 3 will be released as a yearly update?

  5. Like @NathanC I too run the Game Drivers and GeForce Experience, without seeing these icons or seeming to suffer any obvious problems!  And I do a lot of video editing!  I use the Game Drivers because they are what the manufacturer of my video editing software actually recommend, rather than the Studio Drivers!

    I strongly suspect you are correct in thinking you cannot install BOTH versions of the NVidia drivers, even under different accounts.  My understanding is that elements like (graphics) drivers are installed as "core" components of a Windows system and thus are not associated with any one user account.

  6. @salto

    But did you try @Dan C's suggestion of installing the .msi (EXE) version of APh?  So, NOT the .MSIX version.  (If installing the .EXE version works for you - personally I prefer it to the .MSIX version - you can then uninstall the .MSIX version without affecting any assets, plugins etc. you might have already added to APh 2.  This is what I did.)

    And, to underline @walt.farrell's comment: I have all the version 1 and version 2 apps happily co-existing on my PC.

  7. 2 hours ago, StevenS said:

    If you still have the software installed and registered on another machine you can locate the product key by selecting Help > Registration Wizard from the within the software.

    These instructions apply to the installation on your old computer.

    I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen.  Click on it and a dropdown menu opens which includes "Registration Wizard".


  8. Thank you for the additional information.

    Using an .msix installer, the Affinity apps install to the WindowsApps folder on C:\, so not in any Program Files folder and, by default, "hidden".

    Dehaze is available under the Filter menu, though actually called Remove Haze.  In my experience, it actually works well.

    I run several Topaz plugins in APh 2 (and 1) though I don't have Photo AI.  They appear, again in the Filters menu, under Plugins.

    The addition of a "cataloguing" feature is a frequently-requested item in these forums.  Serif have said they hope to add such a facility eventually.

    Hopefully, other users more experienced than I will see you post and respond in more detail about your other "frustrations"!


  9. @LouLou22 Welcome to the Affinity forum.

    Which store did you use for your purchase, Microsoft, Apple (Mac or iPad) or Serif?  For either of the first two you will need to apply for a refund from that store.

    For purchases direct from Serif I believe the process is to email AffinityReturns@serif.com and request a refund on your purchase of Photo. 

    Then go to whichever store you want to use and purchase Designer.

  10. Hi Walt,

    Thanks for your latest reply, and apologies for the delay in responding.

    Apparently my installation of NET framework is fully up to date.  I even tried to (re)install version 4.8 and the installer told me that either it or a newer version was "already installed"!

    I think I may have to reset the Default App for image formats to APh 1, at least for the time being.

  11. Hi Walt,

    Thanks for your reply.

    Yes, the install of all the Version 2 apps was to their default (WindowsApps) locations.

    And yes, SQL Server is installed, apparently (according to a file search of my computer), in both Microsoft Office and various versions of the NET framework.

    I just tested this again, but selecting APh v2 beta (via Open with..), same result!

  12. I've done a search on this in the forums but cannot find any other post where a user experiences this problem!

    First, within Windows Settings>Default apps I have APh version 2 set as the default app to open such files, see screenshot below:


    However, clicking on any .jpg file saved on my computer produces this error message:


    (Clearly, I hope, I was trying to open the particular file used as an example!  The error message always refers directly to the file I have actually clicked on!)

    I have spent numerous hours trying to resolve this problem.  The Windows Event Viewer seems to suggest an error in RuntimeBroker but that is as far as i have been able to go to solving this!

    So, any and all ideas very gratefully received!  If I reset the default to APh v1, the files open as expected.  I wonder if i have to wait until the .exe versions of the installers are released?



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