[Upgrade Trouble and Poor Customer Service]

12 hours ago, specworkfan said:

It's cheaper now than Affinity who I assume is going on yearly update pushes

Actually, version 1 was released several years ago, with ALL updates to that version being free to all users.  Version 2 is exactly the same in that regard (there has already been at least one update released to all the version 2 apps and a number of betas).

Why do you think that version 3 will be released as a yearly update?

[How to stop NVidia GeForce Experience interfering with V2 (Windows)]

Like @NathanC I too run the Game Drivers and GeForce Experience, without seeing these icons or seeming to suffer any obvious problems!  And I do a lot of video editing!  I use the Game Drivers because they are what the manufacturer of my video editing software actually recommend, rather than the Studio Drivers!

I strongly suspect you are correct in thinking you cannot install BOTH versions of the NVidia drivers, even under different accounts.  My understanding is that elements like (graphics) drivers are installed as "core" components of a Windows system and thus are not associated with any one user account.

[Newbie question : 4-channel RGBA TIF file with alpha channel - alpha doesn't work, can't save back to TIF]

@chrisell

I can't help you with the alpha channel problems, sorry, but to "save" any image file to any format other than .aphoto you must Export it, (File>Export) or use the Export Persona.

HTH

[Will Affinity Designer be optimized for the IPad M2?]

Quote

I need to point out that I am not using AD version 2

I think it is version 2 that is optimised for M1/M2, IIRC.

[Original file associations irreparable with Affinity Photo 2]

@salto

But did you try @Dan C's suggestion of installing the .msi (EXE) version of APh?  So, NOT the .MSIX version.  (If installing the .EXE version works for you - personally I prefer it to the .MSIX version - you can then uninstall the .MSIX version without affecting any assets, plugins etc. you might have already added to APh 2.  This is what I did.)

And, to underline @walt.farrell's comment: I have all the version 1 and version 2 apps happily co-existing on my PC.

[webplus key.]

2 hours ago, StevenS said:

If you still have the software installed and registered on another machine you can locate the product key by selecting Help > Registration Wizard from the within the software.

These instructions apply to the installation on your old computer.

I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen.  Click on it and a dropdown menu opens which includes "Registration Wizard".

HTH

[Unable to purchase Affinity V2]

I'm just another user, like you!

[Unable to purchase Affinity V2]

Please read this thread which includes a reply from a Serif staff member, explaining why your Discover card cannot be used.   

[How to uninstall Photo 2 trial?]

Thank you for the additional information.

Using an .msix installer, the Affinity apps install to the WindowsApps folder on C:\, so not in any Program Files folder and, by default, "hidden".

Dehaze is available under the Filter menu, though actually called Remove Haze.  In my experience, it actually works well.

I run several Topaz plugins in APh 2 (and 1) though I don't have Photo AI.  They appear, again in the Filters menu, under Plugins.

The addition of a "cataloguing" feature is a frequently-requested item in these forums.  Serif have said they hope to add such a facility eventually.

Hopefully, other users more experienced than I will see you post and respond in more detail about your other "frustrations"!

HTH

[Wrong Software]

@LouLou22 Welcome to the Affinity forum.

Which store did you use for your purchase, Microsoft, Apple (Mac or iPad) or Serif?  For either of the first two you will need to apply for a refund from that store.

For purchases direct from Serif I believe the process is to email AffinityReturns@serif.com and request a refund on your purchase of Photo. 

Then go to whichever store you want to use and purchase Designer.

[How to uninstall Photo 2 trial?]

Welcome to the Affinity forums.

Because the initial releases of version 2 of all the Affinity apps was as .msix installers you need to go to Settings>Apps>Apps & Features.

What has made you "frustrated" with APh 2?

[File associations and opening of version 2 Affinity apps]

Hi Walt,

Thanks for your latest reply, and apologies for the delay in responding.

Apparently my installation of NET framework is fully up to date.  I even tried to (re)install version 4.8 and the installer told me that either it or a newer version was "already installed"!

I think I may have to reset the Default App for image formats to APh 1, at least for the time being.

[File associations and opening of version 2 Affinity apps]

Hi Walt,

Thanks for your reply.

Yes, the install of all the Version 2 apps was to their default (WindowsApps) locations.

And yes, SQL Server is installed, apparently (according to a file search of my computer), in both Microsoft Office and various versions of the NET framework.

I just tested this again, but selecting APh v2 beta (via Open with..), same result!

[File associations and opening of version 2 Affinity apps]

I've done a search on this in the forums but cannot find any other post where a user experiences this problem!

First, within Windows Settings>Default apps I have APh version 2 set as the default app to open such files, see screenshot below:

However, clicking on any .jpg file saved on my computer produces this error message:

(Clearly, I hope, I was trying to open the particular file used as an example!  The error message always refers directly to the file I have actually clicked on!)

I have spent numerous hours trying to resolve this problem.  The Windows Event Viewer seems to suggest an error in RuntimeBroker but that is as far as i have been able to go to solving this!

So, any and all ideas very gratefully received!  If I reset the default to APh v1, the files open as expected.  I wonder if i have to wait until the .exe versions of the installers are released?

TIA

Jeff

[I downloaded the trial version of Affinity Photo V2 and my Filter Forge has stopped working :(]

16 hours ago, R C-R said:

FF 9 works for me on my Mac with V2 but the final application of the filter is very, very slow. It can take up to a minute or so before it appears in the AP document, long enough that I thought the app had hanged.

The same happens for me using FF10 in APh 2, Win 10.

[Affinity iOS suite - current stability]

12 hours ago, Alzamon.art said:

I've read enough complaints of crashes and bugs to be concerned about replacing my V1 versions with the new V2 ones for the time being

Perfectly understandable but the version 2 apps do not replace the version 1 apps, they install alongside them.

[After purchasing a single license for iPad v2 photo & designer, I purchased a universal license from the affinity store.]

@tsudatomo @blackjackroberts

I think we need @SFurniss to comment definitively on this but I wonder whether the fact you have TWO licences for ONE of the Affinity apps (the single licence and the universal one) is causing a problem for the licensing process to successfully "allocate" at least one of the apps to your licence.

Could the problem be resolved if you request a refund for the single app licence and thus have it "removed" from your account?

[Pageplus X6]

@KID Howard

In addition to what you have already been told there is forum for users of the Plus range of products, hosted by a very experienced user, here.  Why not register at and repost your question there?

[Affinity Designer Windows update not start to download]

Not seeing this problem here.  Update is downloading as I write.

How long did you wait before assuming that nothing was happening?

[Hyphenation zones]

@Severi

I may be completely wrong about this (very likely) but isn't what you are seeing a result of your Justification settings, nothing to do with Hyphenation?

[Upgrade Licence: how long does it last?]

@Nick Beale

I don't think you need to worry!  Once bought, your version 2 licence is perpetual, i.e., it can be used and activated for as long as version 2 is still operational!  When/if Serif move to releasing version 3 (version 1 existed some 7 years before version 2 appeared and version 1 licences are still valid for version 1 products) you will still be able to use your version 2 licence(s) for whichever of the version 2 apps you have.

HTH

[AD File Corrupted randomly, file also hung on saving just prior]

17 hours ago, v_kyr said:

That's the reason you didn't had problems so far, but inexperienced users do probably not know about such things and can therefore as default have the systems USB power saving options enabled, which might sooner or later then yield to Affinity file saving problems & possible non recoverable data lost.

I agree!

[AD File Corrupted randomly, file also hung on saving just prior]

@DGee @v_kyr

All my Affinity data files (all three apps, both versions) are saved to an external USB drive.  That drive is never allowed to go to sleep whilst the computer is on and I've never yet experienced any problem with file saving or files being corrupted.

[What's the difference between Affinity V2 Universal License (Multi-user) and Individual Affinity V2 Universal License]

@predick

Yes!

[What is the best way to purchase the V2 Universal Licence?]

@monzo

The fact that those email addresses are different should NOT affect the registration of the app(s) on your iPad.

Clearly, you would need your MAC/iOS AppStore email to access and download the free trial(s) of the app(s) from those stores.  Once downloaded and installed you would simply use your Serif Affinity account email and password to register and activate them. 

As to changing the email address in [your] Serif account, because your purchases from Serif are permanently linked to whichever email you used when you made your first one, that is the email which is your "registered" address for Affinity software and cannot be changed.  It doesn't matter if the email is no longer active or in use, it is, I suppose, the equivalent of your "user name".

HTH