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Posts posted by emmrecs01

  1. 12 hours ago, specworkfan said:

    It's cheaper now than Affinity who I assume is going on yearly update pushes

    Actually, version 1 was released several years ago, with ALL updates to that version being free to all users.  Version 2 is exactly the same in that regard (there has already been at least one update released to all the version 2 apps and a number of betas).

    Why do you think that version 3 will be released as a yearly update?

  2. Like @NathanC I too run the Game Drivers and GeForce Experience, without seeing these icons or seeming to suffer any obvious problems!  And I do a lot of video editing!  I use the Game Drivers because they are what the manufacturer of my video editing software actually recommend, rather than the Studio Drivers!

    I strongly suspect you are correct in thinking you cannot install BOTH versions of the NVidia drivers, even under different accounts.  My understanding is that elements like (graphics) drivers are installed as "core" components of a Windows system and thus are not associated with any one user account.

  3. @salto

    But did you try @Dan C's suggestion of installing the .msi (EXE) version of APh?  So, NOT the .MSIX version.  (If installing the .EXE version works for you - personally I prefer it to the .MSIX version - you can then uninstall the .MSIX version without affecting any assets, plugins etc. you might have already added to APh 2.  This is what I did.)

    And, to underline @walt.farrell's comment: I have all the version 1 and version 2 apps happily co-existing on my PC.

  4. 2 hours ago, StevenS said:

    If you still have the software installed and registered on another machine you can locate the product key by selecting Help > Registration Wizard from the within the software.

    These instructions apply to the installation on your old computer.

    I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen.  Click on it and a dropdown menu opens which includes "Registration Wizard".


  5. Thank you for the additional information.

    Using an .msix installer, the Affinity apps install to the WindowsApps folder on C:\, so not in any Program Files folder and, by default, "hidden".

    Dehaze is available under the Filter menu, though actually called Remove Haze.  In my experience, it actually works well.

    I run several Topaz plugins in APh 2 (and 1) though I don't have Photo AI.  They appear, again in the Filters menu, under Plugins.

    The addition of a "cataloguing" feature is a frequently-requested item in these forums.  Serif have said they hope to add such a facility eventually.

    Hopefully, other users more experienced than I will see you post and respond in more detail about your other "frustrations"!


  6. @LouLou22 Welcome to the Affinity forum.

    Which store did you use for your purchase, Microsoft, Apple (Mac or iPad) or Serif?  For either of the first two you will need to apply for a refund from that store.

    For purchases direct from Serif I believe the process is to email AffinityReturns@serif.com and request a refund on your purchase of Photo. 

    Then go to whichever store you want to use and purchase Designer.

  7. Hi Walt,

    Thanks for your latest reply, and apologies for the delay in responding.

    Apparently my installation of NET framework is fully up to date.  I even tried to (re)install version 4.8 and the installer told me that either it or a newer version was "already installed"!

    I think I may have to reset the Default App for image formats to APh 1, at least for the time being.

  8. Hi Walt,

    Thanks for your reply.

    Yes, the install of all the Version 2 apps was to their default (WindowsApps) locations.

    And yes, SQL Server is installed, apparently (according to a file search of my computer), in both Microsoft Office and various versions of the NET framework.

    I just tested this again, but selecting APh v2 beta (via Open with..), same result!

  9. I've done a search on this in the forums but cannot find any other post where a user experiences this problem!

    First, within Windows Settings>Default apps I have APh version 2 set as the default app to open such files, see screenshot below:


    However, clicking on any .jpg file saved on my computer produces this error message:


    (Clearly, I hope, I was trying to open the particular file used as an example!  The error message always refers directly to the file I have actually clicked on!)

    I have spent numerous hours trying to resolve this problem.  The Windows Event Viewer seems to suggest an error in RuntimeBroker but that is as far as i have been able to go to solving this!

    So, any and all ideas very gratefully received!  If I reset the default to APh v1, the files open as expected.  I wonder if i have to wait until the .exe versions of the installers are released?



  10. @tsudatomo @blackjackroberts

    I think we need @SFurniss to comment definitively on this but I wonder whether the fact you have TWO licences for ONE of the Affinity apps (the single licence and the universal one) is causing a problem for the licensing process to successfully "allocate" at least one of the apps to your licence.

    Could the problem be resolved if you request a refund for the single app licence and thus have it "removed" from your account?

  11. @Nick Beale

    I don't think you need to worry!  Once bought, your version 2 licence is perpetual, i.e., it can be used and activated for as long as version 2 is still operational!  When/if Serif move to releasing version 3 (version 1 existed some 7 years before version 2 appeared and version 1 licences are still valid for version 1 products) you will still be able to use your version 2 licence(s) for whichever of the version 2 apps you have.


  12. @monzo

    The fact that those email addresses are different should NOT affect the registration of the app(s) on your iPad.

    Clearly, you would need your MAC/iOS AppStore email to access and download the free trial(s) of the app(s) from those stores.  Once downloaded and installed you would simply use your Serif Affinity account email and password to register and activate them. 

    As to changing the email address in [your] Serif account, because your purchases from Serif are permanently linked to whichever email you used when you made your first one, that is the email which is your "registered" address for Affinity software and cannot be changed.  It doesn't matter if the email is no longer active or in use, it is, I suppose, the equivalent of your "user name".


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