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Pauls

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Everything posted by Pauls

  1. I can see that the image disappears at certain zoom levels - I'll have to pass this to a developer to investigate. The only thing i can think to suggest is using master pages to place the graphic which will be quite a bit of rework
  2. Hi would need the original IDML file, the altered afpub file and maybe the images used in order to investigate. You can upload them here
  3. I've logged that - might be a quirk of the pdf version number
  4. I find exporting as PDF/X4 seems to be OK ( same as the source PDF)
  5. If you have a file that you are getting the problem with please upload it here and I'll see if I can recreate it
  6. can you provide a sample PDF and afpub file exhibiting the problem. Also a screenshot of the PDF settings you are using
  7. I cant give an exact timescale although the file is opening in our next beta version so hopefully it's a fix waiting to be rolled out already
  8. thanks - I'll have to pass that over to the developers for investigation
  9. There's a known issue with copying groups -I've added this report to it
  10. If you dont have a lot of custom presets / assets you could try doing a reset by running the app while holding down the control key. Then select as many of the reset options as you feel comfortable with. We've often seen ICC profiles causing issues too. Have you installed any new ones or changed settings around the time the trouble started ?
  11. Has the program worked previously and suddenly stopped working or is this a new installation of the program ?
  12. Do you have a crrash report you could share please, Also what make/model of NAS is it ?
  13. We have a fixed version of the publisher file. Can you remember the exact steps you took to get the designer data into publisher ?
  14. I think you'll have to re-apply the correct font to the document. You may need to reset the font replacment table in Publisher. Run up the app while holding down the Control key. Select ONLY the 'Reset Font Replacments' option
  15. possibly some effect causing rasterisation - Could you provide a sample file
  16. I've still not been able to recreate this - Can you confirm the OS version and the spec of your machine please
  17. I've not been able to recreate the gaps - would it be possible to get a screenshot of the pdf (more) settings dialog please
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