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Pauls

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Everything posted by Pauls

  1. Pauls
    Have you tried exporting in the 1.8.2. release? If that does not fix the issue could you upload the file here please
  2. Pauls
    @Caroline_Kibat I believe the 1.8.2 release should fix your problem
  3. Pauls
    Can you try creating a new document then opening the document you want without closing the new one. If that doesnt work upload the file here
  4. Pauls
    If I need the fonts you'll be able to use the same link to upload them
  5. Pauls
    Does this occur in the beta version ?
  6. Pauls
    Hi, It's probably best if we can get that document to check things out. You can upload it securely here
  7. Pauls
    Does this occur in the beta version for you?
  8. Pauls
    Thanks for the report and sample file - I've logged that isue
  9. Pauls
    That may well be fixed in the current beta version
  10. Pauls
    We'll look at that but the English is also sublty different for some of those
  11. Pauls
    Have you upgraded to version 1.8.1 of publisher
  12. Pauls
    What's the exact name of the file ?. Could you also upload one here please
  13. Pauls
    The file is opening for me whch would indicate it is a linked file problem. You could either upload all the linked files or wait for the next beta to see if we have cured that problem for you. We have fixed an issue with linked files and the beta should be out soon
  14. Pauls
    you can upload the file here
  15. Pauls
    Hi, The file size will probably be due to an issue with text going out as curves which we are aware of. Ligatures always seem to cause problem - we recommend not sub-setting fonts For the EPS issues we would need some sample files to investigate. You can upload them here for us to investigate. For ligature issues we would need the font too
  16. Pauls
    the index does that when space is restricted. It should hide again if you select a page
  17. Pauls
    Can you upload the afpub file here please
  18. Pauls
    Are you closing the file in publisher when doing these backups? the error messages would indicate the file system is really unstable for some reason
  19. Pauls
    It might well be related to copying I'd need the file to investigate could you upload a copy of the original here please. Are you basically creating a new file and copying spreads between them, if you could indicate any spreads that seem to be done around the time the error occurs that would be useful.
  20. Pauls
    Hi, It looks like there's some issue with your file system or possibly permissions - are you using external storage?
  21. Pauls
    That was crashing regardless of the Umlaut - logged
  22. Pauls
    We can see the cause but it may been a little bit of a rethink to get a fix out - sorry it doesnt look to be a quick/easy one
  23. Pauls
    Yes it is a bug - I've added this report to the incident. Hopefully you can get your export working now
  24. Pauls
    I was able to set the pressure option to none on the clipboard graphic and get that to export (x4 profile) as expected so it does look to be that bug causing the issue. (the PDF import goes totally wrong if I do that though) LostIn Translation - pdf_export_broken-4.pdf
  25. Pauls
    Can you upload the file here please
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