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Where do I get support?
The best place for asking questions, reporting bugs and requesting features is right here on our forum – this is where we all hang out:
 
 · Questions
 · Report a Bug on Mac, Report a bug on Windows and Report a Bug on iPad.
 · Make a feature suggestion
 
What are the system requirements?
OS X Mavericks (10.9) or above for Mac and Windows 7 (SP1) and above for MS Windows – but you can see the full spec for Affinity Designer here and for Affinity Photo here
 
Is it available to buy for Windows?
Affinity Designer for Windows is available to here, and Affinity Photo for Windows is available to buy here and both are also on the Windows Store here. We support 64-bit editions of Windows 7 (SP1), 8.1, and 10.
If you have bought any Affinity apps for the MacOS or Windows or iPad and want to run on one of the other platforms also, you will need to purchase additional licenses for those other platforms.
 
Are there trial versions available?
Yes, there are free 10-day trials for Mac and Windows available on our site, with Affinity Photo at affinity.serif.com/photo/trial and Affinity Designer at affinity.serif.com/designer/trial.
 
I've used my trial, can I have another?
No, unfortunately not. The trials need to be secure to prevent abuse, so even though your wish is for an honest evaluation we cannot circumvent the trial checking built in to the app. If you installed a trial of Affinity Photo or Affinity Designer before, you can only use a future trial when it is updated to reflect new features (1.6, 1.7, 1.8 etc). The customer beta versions of Affinity apps do not offer an additional trial period and only work for paid customers.

What is Affinity Photo Plugin support like?
We are currently working with some plug-in manufacturers to make their plug-ins fully compatible with Affinity Photo. We will keep you updated on our progress. We would also love to know which plug-ins you would like to see made compatible with Affinity Photo.
 
Do you plan to have Web site design/Digital Asset Management/animation/video editing products too?
We’re not sure yet! but we are very interested in adding a DAM solution to the Affinity suite in future.
 
Do you produce apps for iPad?
Affinity Photo for iPad is available from the iOS App Store here. 
Affinity Designer for iPad is available from the iOS App Store here. 
 
Do you have any tutorials or handbook available?
We have the Designer Workbook available to purchase here and the Photo Workbook here. We also have a comprehensive set of video tutorials, you can find our growing collection here . Due to high design and production costs each Workbook is only available in English and in German, with no plans for otther languages.
 
Are Affinity Designer, Affinity Photo and Affinity Publisher available in any languages other than English?
Yes, each apps already includes
English (US and UK), German, French, Spanish, Italian, Portuguese (Brazilian), Japanese, Russian, 
and Chinese (Simplified). Language is chosen for you automatically and you can also change it in Preferences > General.
 
How does the pricing work in different countries?
We set the price in USD for sale within the USA, and from there the price shown in other countries and currencies is set by Apple based on a matrix they use. We have no control over that matrix or any updates Apple may make to it in the future. Our Affinity Store matches these prices for Windows to make the sale price the same.
 
Are Affinity Windows apps available to buy outside of the Affinity Store?
Yes, Affinity Designer for Windows and Affinity Photo for Windows are available on the Serif Affinity Store and also the Windows Store.
Are Affinity Mac apps available to buy outside of the Mac App Store?
Yes, Affinity Designer for Mac and Affinity Photo for Mac are available on the Serif Affinity Store and also the Mac App Store.
 
This also applies to educational and other volume license sales — Serif operate volume purchase programs for organisations to reduce costs and simplify distribution and management, which you can find our more about for business here and for education here.
 
Is there anywhere I can download a cheat sheet showing the shortcuts for Affinity apps?
Yes there is! You can download a full list of default shortcuts for the Affinity apps in this Affinity Spotlight article  (where you will find printable PDFs and also the Affinity Designer source files for English and German keyboards in case you want to include your own customized shortcuts).
 
Can I use the Affinity logo and name for my website/channel/product/service?
We really appreciate and encourage activities that support Affinity software so we're pretty fair about trademark usage, but naturally there are limitations. We want Affinity users to be confident about what content is created by Affinity and what is created by third parties, our guidelines in this short PDF (English only) make things quite clear.

I tried to post a question about how to convert a pixel selection to a vector shape, but it's not getting approved by the moderators.

Me Again,
 
I've watched the tutorial on making an 'HDR' image in Affinity Photo, but have a question. The example in the tutorial was a pretty static image and seems simple to do, but when i try the technique with one of my more complex images, I find the tutorial doesn't help much.
The scene is of a Lighthouse on the west coast of Vancouver Island here in B.C. While there wasn't a whole lot of wind that day, it was storm season and the waves of the ocean were rolling a lot. When trying to follow the tutorial, the lighthouse and sky come out really nicely, but the water turns into this weird blueish gray sludge with no definiton. Is there a good way of masking out the water so that it's not affected by the other steps in the tutorial? I may have just answered my own question but would love some input. Images below.

Hi there,
 
I was thinking about buying the Super Spray plugin ( trying it in AF, but I wasn't sure if it would work. Has anyone tried the plugin on AF? It is 20 dollars, so its a bit of a gamble spending that money and finding it doesn't work.
 
Best wishes

Hello, 
 
I am trying to figure out how to find the pantone # swatch used within gradients, there seems to be no way to get this kind of feedback anywhere… while you can isolate colors added to an object with a gradient, where is the pantone # info located to find later on once added in?
 
Also noticed when adding a spot color swatch to a gradient, it's very hard to find a specific spot color quickly within the gradient palette without a list view showing the pantone numbers.
 
Thank you

Hi, I'm Gregg. I am new to DrawPlus. I've looked  at it for a few years but always decided against it because it was Windows based. I've have always had Parallels installed on my iMac but thought using software more native to the Mac (a lot more efficient to use). I am retired and  dabble in art. My favorite software has been Sketchbook Pro and ArtRage. As for Vector programs for the Mac, they are limited. I have and used iDraw and Artboard. Both have their pluses and minus. So, a couple of days ago I decided to dip my toes in the water and bought DrawPlus 5 to see if I really like working with it on Parallels. I knew from previous experience that it was a really good program that fit in with what I like to do. I made my first entry in the DrawPlus forum and was told about DrawPlus (Beta) on the Mac. I've beta tested for a couple of CADD program and thought this would be fun. I'm looking forward to this program because the Mac needs a really good vector drawing program like DrawPlus.

New to Affinity and wondering what workflow members are using for Raw files? How does Affinity compare in handling Raw photos to Lightroom-Apple-etc (sorry if this is an old topic).

I received a couple of emails asking about what tablet I use since I don't use a Wacom.
 
Wacoms are nice and I even own a Wacom worth about 800 bucks that you can draw directly on the screen (the 2 model below the centiq) but I want to sell it because  my new computer connection does not have DVI port.
 
Anyway I use  80 dollar nock off from a company in china  that to be honest I think it works just as well as an intuous. for a fraction of the cost. you can check out here.
 
 
 
 
 

Some programs, if they were really smart, might go into a sort of "screen saver" all of their own, that perhaps floated around an image of something like this, with all the shortcuts in each different mode, and the modes selectable, so that the shortcut icons on the keys could be shown LARGE, for easy recognition.
 
The real dream would be having  a visual cue sheet of the shortcuts on an iPad next to the computer, and pressing on them at any time to select the desired item, and it flashing up a keyboard shortcut to remind/teach the user how to become less dependent on the iPad for shortcuts, and progressively move to using the keyboard and modifier key combos.

Thought I would share a lovely little project I have been working on this last couple of weeks.
 
Two 30page page educational books for UK charity Epilepsy Action. The story has been adapted for both a Dad and mum version.
To be published in hard form in 2016 also to be released as a digital download sometime before Christmas.
 
Artwork had to adhere to many readability standards and fonts had to follow NHS guidelines for accessibility.
 
All illustration was undertaken in Affinity Designer (of course) and page layout in InDesign (let change that soon hey, Serif Devs).