Lee D

The devices listed in your Affinity account is just for reference, it doesn't actually effect anything. Our web team may add option to remove devices in the future just so it tidys the lists up.

This thread is now locked. If you have a feature request please post in the dedicated Feature Request section. This allows other users to add their support to the request and should hopefully reduce the for/against as if you don't support the request there is no need to post.

@Arne Drews Try renaming the 1.0 folder (C:\Users\xxx\AppData\Roaming\Affinity\Photo\1.0) to something else and restarting Windows. Once restarted open the app and check the autosave folder in the new 1.0 folder. Also do you have any backup software running, just in case?

Hi @Hafizh K Welcome to the forums. Can you provide more information on the crash you experience, is this with just one document or any, even a new blank document with just some text and shapes? Which PDF preset are you selecting? Where are you exporting to, local storage or cloud/networked?

Hi @Babellot Welcome to the forums. Can you expand some more on your workflow that seems to cause a crash? As so far I can open and edit the file without any issues. Can you also follow the steps in this FAQ to retrieve a crash report from when it occurred to upload for checking aa it may provide information on the crash.

Hi @marta.wojtowicz.ack Welcome to the forums. Can you expand some more on the issue you're having, how many layers are you copying in one go, have you tried reducing the amount? What type of layers are they? Does this occur just with one document or any? Can you please confirm your OS version and system spec as well, just in case.

At the moment some styles have yet to be added to Publishers IDML import. Hopefully they continue to be added as the development continues.

You may need to also check the file associations within your OS as well, right click on a .NEF file and check it's properties to confirm.

@LBD - Larissa Welcome to the forums. Have you tried unchecking Save History With Document as a possible workaround for the moment?

Hi @wrandyr Welcome to the forums. Is it possible to provide me a copy of your document via DM as I would like to take a look at the layer structure. Have you tried moving them further up the layer stack?

Not sure at the moment, when ever we encounter rendering issues, turning off Hardware/Metal Acceleration usually resolves the issue on the systems that experience it. Below is you file open in Photo on my system (Metal Compute enabled) showing the export settings and the exported file open in Apple Preview. You can try setting the renderer to Software to see the results. Alo make sure macOS is fully up to date as any graphics or any other drivers are part of the upgrade process.

I've logged this with the developers to take a look, however I can't provide a timeframe as to when this will be.

The way the Grid and Axis Manager works is that the Preset dropdown will only show the available options depending on which Mode and document unit is selected. As a test, please check to make sure your document is set to mm and pixels and then check the preset dropdown as you should be seeing some of the default presets.

You can have multiple documents open within the app but the metadata would need to be edited manually for each and saved. You could potentially create a macro that could be run for each document, this may be a slightly quicker workflow.

@SierbahnnIs it possible to upload a copy of the file here or if private send me a link in a DM. As I'd like to see how the document is setup as we do have a couple of issues logged with regards to autofit.

@CrashXIf you're still having an issue perhaps upload a sample document, then visually show what's happening to it. This may give us a better idea as to what to advise.

Hi @Chris_06 Welcome to the forums. Opening your file in Affinity Publisher (macOS) and printing to my Epson mirrors what's on screen, (apart from missing front) see attached screenshot. Both rectangles do seem to be setup the same, I also tested printing to a Samsung as that was the same. Have you tried exporting out as PDF? If this exports ok, then try printing from that. Another option would be on the Print windows under Rasterisation to rasterise the entire page before printing. Also try reinstalling your print drivers or check for any available updates.

Viewing the file on my Mac at 100% within Affinity Photo and also viewing the export at the same view level doesn't show any issues, the the attached screenshot. Open the apps Preferences > Performance again and try changing the Display setting to OpenGL.

Can you please confirm which version of macOS you're running and a screenshot or screen recording of this happening.

@Mike Steven I downloaded the ca files from Github and placed them in a folder named "ca" and placed it in C:\ProgramData\Affinity\Common\1.0\Dictionaries. I then restarted Publisher and checked the Character panel and they're available for me to select, see screenshot. I used the direct links to the ca files from the second post in this FAQ article, try these instead. They should be the same but it's worth checking, just in case.

Can you open the apps Preferences > Performance and see if Hardware Acceleration (Windows) or Metal Compute (macOS) is enabled? If so please disable and restart the app and try exporting again as I'm not seeing any corruption after exporting.

HI @Kevin Middleton Welcome to the forums. Open the apps Preferences > General, check to see if you have the option Import PSD text as text rather than bitmap enabled? If so there isn't anything else that we can do, your files would need to be opened in a newer version of PS and resaved which would update the file.

@Grim72 Welcome to the forums. You should be able to use the installer without issue, please make sure you're entering the correct product key. If you continue to have an issue with the product key please DM me with a screenshot of the key entered (don't upload a screenshot of your key here) and message received and also your key as shown in your account.

Our apps plugin support is designed to be as generic as possible and work with as many plugins as it can. However some may not work for various reasons such as colour modes and I believe Photo AI is still in beta testing and is primarily designed to interface with the three other Topaz plugins.

Thanks for the extra info, I'll continue to do some testing with some of the third party ones as well. It's perhaps worth exporting your brushes when you can, just in case to try and reduce the effects of the app crashing out.