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Joshua F

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Posts posted by Joshua F

  1. Dear Serif Support Team,

    I am experiencing an issue with Affinity Publisher 2 on my iMac where the standard red, yellow, and green window control dots at the top of the main window are not visible. Instead, there is a dark grey line across the top where the controls should be. This problem began approximately a week ago, on February 6, 2024.

    I have taken several steps to troubleshoot this issue:
    - I verified that the problem is specific to Affinity Publisher 2 by checking other applications, including your Affinity Designer, which displays the control dots correctly.
    - I ensured that the window is not off-screen or in full-screen mode where the dots might be hidden. I have even stretched the program window below the top of my monitor to confirm that the dots are not merely "above" the visible screen area.
    - To further illustrate the issue, I have attached a screenshot showing the Affinity Publisher window with the missing controls, juxtaposed with my browser and Affinity Designer, both displaying their window control dots correctly.
    - I have attempted basic troubleshooting steps, such as restarting the program, as well as restarting my iMac. However, the issue persists every time I open Affinity Publisher 2. The window opens in the same position and size, allowing me to stretch it but not move it.

    I found a similar concern mentioned in the forums back in October, so I wanted to bring this issue to your attention again. 

    Could you please provide guidance on how to resolve this missing window control dots issue in Affinity Publisher 2? Any assistance or suggestions you can offer would be greatly appreciated.

    Thank you for your support.

    Best regards, Joshua Feyen

    publisher.png

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