[BSoD occurs when moving the level adjustment window between screens]

37 minutes ago, ashf said:

Affinityの再インストールは試しましたか？
Have you tried reinstalling Affinity?

I have reinstalled the application and the problem continues.

再インストールを実施しましたが、引き続きバグは発生しています。

[BSoD occurs when moving the level adjustment window between screens]

4 hours ago, debraspicher said:

"UNEXPECTED_KERNEL_MODE_TRAP"の原因が曖昧だから、かなりおかしい。マルチーモニタに関して画面のDPIの変わりに関するかな？ 普通にBSODはドライバかハードエアためによく起こりますし。イベントビュアーでのWindowsログにソースを調べることが可能性です。 その他に、原因はまだない場合にはBSODのダンプファイルを読めるアプリがあります:

イベントビューアについての情報：https://pc-kaizen.com/windows10-how-to-start-event-viewer

BSODダンプファイルの読みアプリは（日本語版はページの下であります）https://www.nirsoft.net/utils/blue_screen_view.html

あいにく、AMD GPUのドライバに関するはAffinityに問題がよくあります。しかし、ハードウェアアクセラレーションを無効しても問題が続くことが確かにおかしい。

Thanks for the reply.
Attached is a screenshot of the image as confirmed by BlueScreenView.
I have also attached a screenshot of the crash log reference screen in the control panel as guided by the event viewer.
All of the dump files shown were generated while using AffinityPhoto.
Since "cdd.dll" and "dxgkrnl.sys" are crashing, it seems certain that it is GPU-related.
It also seems certain that it is occurring during DPI conversion.

[BSoD occurs when moving the level adjustment window between screens]

3 hours ago, ashf said:

以下の事を試してみてください:
Please try the things below

1.  環境設定のパフォーマンスでレンダラーを変えてみる
Change the Renderer in Preferences>Performance

2. 最新のRadeonドライバーを入れてみる
Install the latest Radeon driver.
https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

3. リセット(Ctrl押しながら起動)してみるか再インストールしてみる
Reset the settings by start Affinity with Ctrl key or reinstall Affinity.

Thank you for your reply.
I have tried everything and it did not work at all.
1. changed the renderer from "Default (Radeon RX580 Series)" to "WARP".
2. updated the Radeon driver to the latest "23.10.18.06-230824a-395307C-INTERNAL-AMD-Software-PRO-Edition".
3. Tried to reset AffinityPhoto by starting it with Ctrl key pressed

 

[BSoD occurs when moving the level adjustment window between screens]

Here is the PSD file where the bug occurred

test.psd

[BSoD occurs when moving the level adjustment window between screens]

Hello!
Please forgive me if there are some expressions that are not correct because I am translating Japanese text.

Bug Description
BSoD occurred when moving the layer level adjustment window of Affinity Photo2 to another screen.
I disabled the hardware acceleration function, but it had no effect.

Environment where the bug occurred

• Monitor1:LG 27UP650 (3840x2160, DisplayPort)
• Monitor2:Wacom Cintiq DTK-1660 (1920x1080, HDMI)
• Monitor3:LG 22MP68VQ (1920x1080, DVI)
• CPU: AMD Ryzen7 3700X
• GPU:AMD Radeon RX580 (DriverVersion:22.20.27.09-230330a-390451C)
• Memory:32GB
• OS:Windows11 Home (Version:23H2, Build:22631.2715, Lang:Japanese)
• Application:Affinity Photo2 (Version:2.3.0)
• Stop Code:UNEXPECTED_KERNEL_MODE_TRAP

How to reproduce the bug

1. Open a PSD file in Affinity Photo2.
2. Open the Levels Adjustment window.
3. Move the level adjustment window displayed in Monitor1 to Monitor2.
4. While the window is being moved, if the mouse cursor is on the Windows taskbar, the level adjustment window will move violently and BSoD will occur.