Hello, I'm a new Affinity user. I installed Designer 2 and Photo 2 and unfortunately neither of them work. I've trawled the forums here for details on how to fix what I'm experiencing and unfortunately nothing sounds exactly like what I am encountering, and none of the fixes I've tried have worked.
Let me go through what I did and what I'm seeing.
But first, the system:
Brand new install of Windows 10 LTSC (21H2), build 19044.3324
Hardware: Dell 3060 (SFF)
Processor: Intel Core i5 8500T
GPU: Intel UHD 630
Memory: 16GB
Storage: 1TB NVME SSD
Windows update says the system is fully up-to-date
What I did:
Downloaded the .exe version of both programs (Designer 2 and Photo 2), both are version 2.1.1
the msix installers were not recognized as anything runnable
Installed both programs without changing any settings, ie they are installed to the default locations. No errors during install that I saw
Ran Designer 2 and inputted my license information
Where it went wrong:
After launching Designer 2, I click New > Create and select any canvas of any size, or any Sample then click "Create" or "Open" (depending on the selection)
The app will think for 1-5 second, then just disappear with no error
What I've tried, that didn't work:
Installed the latest Intel display driver
The file was named 101.2125, but after being installed it says the graphics driver version is 31.0.101.2125
Booting Windows into Safe Mode
Neither of the apps open at all in Safe Mode
Running the app as an administrator
Running the app with the `--no-ocl` flag
Holding ctrl while the app is launching and disabling/resetting all kinds of settings
Some specific settings I tried individually: disable hardware acceleration, deactivating affinity 2 apps (then later re-activating them)
Deleting the %appdata%\Affinity folder
Settings > Performance > Hardware acceleration (on or off, didn't matter)
Some final thoughts and observations from my digging:
One thing I noticed is that in Settings > Performance > Renderer, the list is empty with nothing to select
In %appdata%\Affinity\Designer\2.0\CrashReports\attachments there was a file called attachment_Log.txt that had a few things in it,
one relates to the my previous comment of not having a renderer:
the other thing was the last two lines in the file, which made me think it was the cause of the crash but I actually have no idea
I was able to install Photo on another computer that is the same Windows version, Windows 10 LTSC (21H2), build 19044.3324, and it worked flawlessly
On that same computer, the list of renderers looks complete: it has the GPU and WARP listed
Looking in the Windows Event Viewer, I see 3 entries at the time of the crash (see attached)
I've fiddled with this for a couple of hours and now I'm out of ideas. Any input for how to get this working would be much appreciated!
Thank you
affinity-designer-crash-windows-event-viewer.evtx