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zxjinn

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Everything posted by zxjinn

  1. Agreed. That's especially apparent since the other computer I was testing on would never have had the tablet near it, and it worked just fine on my first try, despite being similar in a lot of ways. Thanks again for your help @v_kyr and @Komatös!
  2. Alright, here's what I did Installed the .NET framework v4.8.1 from your link above. However the registry still says it's the same version, 4.8.09037, so maybe they round the final number up? 🙂 Uninstalled both Designer 2 and Photo 2 Deleted the %appdata%\Affinity folder Checked the C:\Program Files\Affinity folder, I was going to delete it but it was already gone Reinstalled just Designer 2, version 2.1.1 from the exe installer Launch Designer 2. Re-license Still didn't work Then, on to the Wacom Tablet debugging path Find the Wacom tablet dongle, it was still plugged into the old decommissioned computer so that makes me fairly confident it was never accidentally plugged in to this new computer, but I can't be 100% certain Let Windows install whatever drivers it thinks are correct Wacom didn't work with default Windows drivers, Designer 2 still didn't launch successfully Find latest drivers for my Wacom device (Intuos PT S, aka CTH-480) and install them This still didn't make my Wacom device work, and when the Wacom app came up it said those drivers were not compatible with my old device So I uninstalled the latest drivers Find the old drivers for my Wacom device, v6.3.46-2 and install them Reboot and now.. Designer 2 opens and I can create files and otherwise edit files that I couldn't before. I haven't put it through its paces yet, but at least this problem is resolved. I also noticed in the Settings > Performance > Renderer, that list is now populated with what I thought it should have been from the get-go (see attached). I don't know why it thinks it needed an un-used and un-loved tablet device drivers to work 🤷‍♂️. Perhaps it's related to the LTSC version of Windows that is more bare-bones than a standard install? Maybe Windows LTSC leaves some required bits out that Affinity needs? I don't know, I'm not complaining, I'm glad that it's functional now. Thanks for your eyes and comments on my issue. I hope this helps someone else in the future.
  3. Thanks v_kyr and komatos for your replies, I'll try to address them here. I deleted the %appdata%\Affinity folder while debugging, but after I launched one of the apps and it re-created the folder, but still behaved the same (after re-licensing). I still don't think it's the cause of the problems, since the issue was happening the same before and after the folder deletion. I do have a small Wacom tablet in a drawer nearby, but to my knowledge it hasn't been plugged into this computer. It's not an accessory that is used very often, had it for 5+ years and it's been used maybe twice in that time. This should have been mentioned in my original post, but I have uninstalled the apps and re-installed them before, I did that after the new driver didn't fix it This is another thing that should have been mentioned in the original post, but I already checked the .NET version I have installed and it reports 4.8.09037 Things I'll try, in this order, and report back: Install the .NET Framework v4.8.1, just to ensure that's correct and everything Uninstall all Affinity apps and re-install them Plug in the Wacom tablet and make sure that works. Perhaps it was plugged in by accident and quickly unplugged so it didn't have time to get all the drivers installed? I am just grasping at straws on that one
  4. Hello, I'm a new Affinity user. I installed Designer 2 and Photo 2 and unfortunately neither of them work. I've trawled the forums here for details on how to fix what I'm experiencing and unfortunately nothing sounds exactly like what I am encountering, and none of the fixes I've tried have worked. Let me go through what I did and what I'm seeing. But first, the system: Brand new install of Windows 10 LTSC (21H2), build 19044.3324 Hardware: Dell 3060 (SFF) Processor: Intel Core i5 8500T GPU: Intel UHD 630 Memory: 16GB Storage: 1TB NVME SSD Windows update says the system is fully up-to-date What I did: Downloaded the .exe version of both programs (Designer 2 and Photo 2), both are version 2.1.1 the msix installers were not recognized as anything runnable Installed both programs without changing any settings, ie they are installed to the default locations. No errors during install that I saw Ran Designer 2 and inputted my license information Where it went wrong: After launching Designer 2, I click New > Create and select any canvas of any size, or any Sample then click "Create" or "Open" (depending on the selection) The app will think for 1-5 second, then just disappear with no error What I've tried, that didn't work: Installed the latest Intel display driver The file was named 101.2125, but after being installed it says the graphics driver version is 31.0.101.2125 Booting Windows into Safe Mode Neither of the apps open at all in Safe Mode Running the app as an administrator Running the app with the `--no-ocl` flag Holding ctrl while the app is launching and disabling/resetting all kinds of settings Some specific settings I tried individually: disable hardware acceleration, deactivating affinity 2 apps (then later re-activating them) Deleting the %appdata%\Affinity folder Settings > Performance > Hardware acceleration (on or off, didn't matter) Some final thoughts and observations from my digging: One thing I noticed is that in Settings > Performance > Renderer, the list is empty with nothing to select In %appdata%\Affinity\Designer\2.0\CrashReports\attachments there was a file called attachment_Log.txt that had a few things in it, one relates to the my previous comment of not having a renderer: the other thing was the last two lines in the file, which made me think it was the cause of the crash but I actually have no idea I was able to install Photo on another computer that is the same Windows version, Windows 10 LTSC (21H2), build 19044.3324, and it worked flawlessly On that same computer, the list of renderers looks complete: it has the GPU and WARP listed Looking in the Windows Event Viewer, I see 3 entries at the time of the crash (see attached) I've fiddled with this for a couple of hours and now I'm out of ideas. Any input for how to get this working would be much appreciated! Thank you affinity-designer-crash-windows-event-viewer.evtx
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