Leigh

Not yet, sorry. If you follow Mark's thread, you will get a notification when it's updated.

Thanks for letting me know, that's useful to know.

👀

Have you managed to resolve the issue?

Dies geschieht, weil Sie nicht gleichzeitig die MSIX- und die MS Store-Version installieren können. Deinstallieren Sie die MSIX-Version und versuchen Sie es erneut. https://forum-affinity-serif-com.translate.goog/index.php?/topic/168984-im-trying-to-install-affinity-v2-on-windows-and-its-failing-with-error-0x80073cf3-why/&_x_tr_sl=auto&_x_tr_tl=de&_x_tr_hl=en&_x_tr_pto=wapp

Random question: Do you have MS SQL Server installed on the same machine? You could be getting this: https://support.microsoft.com/en-us/topic/kb4073393-fix-the-data-area-passed-to-a-system-call-is-too-small-error-when-you-start-a-desktop-bridge-application-on-a-sql-server-5ae0994d-023a-d32b-3aad-526500b53993

Du scheinst dein Problem hier gelöst zu haben:

This is happening because you need to the App Installer app from the Microsoft Store. However the Microsoft Store isn't available on some versions of Windows LTSC/LTSB. I would suggest that you contact your Affinity account manager to discuss this further

Sorry for the delay in replying to your post. The below URLS are the ones that V2 will try to connect to. Are connecting via a firewall or proxy? https://affinity.api.serifservices.com https://affinity.serif.com

Sorry for the delay in replying to your post. The below URLS are the ones that V2 will try to connect to. Are you able to get them whitelisted on the Proxy Server? https://affinity.api.serifservices.com https://affinity.serif.com

Not at the moment, sorry. I will add your feedback for this particular feature request to our devs.

Diese FAQ sollte helfen: https://forum-affinity-serif-com.translate.goog/index.php?/topic/167828-accessing-affinity-v2-apps-from-other-apps/&_x_tr_sl=auto&_x_tr_tl=de&_x_tr_hl=en&_x_tr_pto=wapp

Welcome to the forum! This can happen if you don't have the dependencies installed. This should help:

Welcome to the forum! It sounds like you don't have the Microsoft App Installer installed. It can be downloaded from within the Microsoft Store here.

Welcome to the forum! This can happen if you don't have the dependencies installed. This should help:

Welcome to the forum! This isn't an error i've seen so far with MSIX. I can only suggest that you download the MSIX again to make sure it's not corrupted and/or try installing the app using the Powershell method mentioned here: Let me know how you get on.

Which Firewall are you running? Does it tell you which URLs it's trying to connect to/blocking?

I'm locking this thread as most users who have experienced issues regarding payment have made other threads asking for help. Our Customer Service team are working through all forum replies, emails and social contacts as fast as they can and will reply to your thread as soon as possible. In the meantime, please read the below FAQ which explains the issues you're encountering and why. Please try to avoid creating multiple posts/threads/emails about the same issue - it won't make the Customer Service team work any quicker than they already are. As it mentions in the banner above, thank you for your continued patience.

I've been unable to see this message on the start up screen but I'm guessing it's just a check to see if there's MS Store licence on the machine. We won't be sharing any data with the MS Store if you've downloaded and installed the MSIX version from our website.

In order to enable Hardware Acceleration in Affinity V2 apps, your graphics card will need to have Direct3D 12 Feature Level 12.0. To find out if your graphics card(s) has Direct3D 12 Feature Level 12.0 please follow the below steps: Press the Windows Key + R Type dxdiag into the Run dialog and press OK This will bring up the DirectX Diagnostic Tool. Click the Display tab and look at the Feature Levels under the Drivers section - this will show you the feature levels your graphics card supports: Please Note: If you have multiple displays connected to your machine you will have multiple Display tabs listed. You need to make sure that you have the correct Display tab selected to show the correct details for any dedicated graphics card you have installed or connected.

Affinity V2 apps require a DirectX 10 compatible graphics cards and above to run. To find out which version of DirectX your graphics card(s) supports please follow the below steps: Press the Windows Key + R Type dxdiag into the Run dialog and press OK This will bring up the DirectX Diagnostic Tool. Click the Display tab and look at the Feature Levels under the Drivers section - this will show you the feature levels your graphics card supports: Please Note: If you have multiple displays connected to your machine you will have multiple Display tabs listed. You need to make sure that you have the correct Display tab selected to show the correct details for any dedicated graphics card you have installed or connected.

I can confirm that this issue can also cause the error: "Cannot open app package. Error in parsing the app package". I've created an FAQ here:

This can happen if the AppX Deployment Service (AppXSVC) is disabled for some reason. It can be enabled by following the below steps: Press the Windows Key + R Type Regedit into the Run dialog and press OK Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AppXSvc In the right pane double click on Start Change Value data to 2 and press OK Now restart your computer and try installing your Affinity V2 app again.

I was the one who hidden your original post. Users shouldn't have to reinstall Windows to get our apps working correctly and we would prefer that issues with our apps, particular performance related issues are logged with us to investigate. Reinstalling Windows may have resolved the issue for now but what's to say that the issue doesn't reoccur and needs further investigation later. I will leave this post up but it's not something we (Serif) would recommend users do if they run into issues with our apps. Please log any issues you may find in the Bugs section here - We're extremely busy at the moment after the V2 launch but we will respond to all forum threads, email tickets and social contacts as fast as we can