Leigh

Did the app work fine before the 1.8.1 update? As @HVDB Photography mentions above, please attach the .dmp files to this thread and we'll look into this further for you.

@Eric de Vette Check out these instructions to see if that helps: https://affinityspotlight.com/article/how-to-install-affinity-updates/

Have you managed to install the update @AT.HA?

Welcome to the forum DylanG Unfortunately, this is a known issue and is logged with our developers to be looked at.

That's great to hear - thanks for letting us know

Welcome to the forum Compositor Seems to be an issue as it's been reported by other users too:

Welcome to the forum nagoodman Sorry to hear that our app is crashing when trying to print. Is it possible to send me the Crash Report to investigate this further?

Welcome to the forum Deji Thanks for letting us know, very useful to know!

Welcome to the forum Kaiserblum Unfortunately, this is issue was caused by the 1.8 update for Affinity Designer purchased through the Mac App Store but we released an update, 1.8.1, last night that fixes this issue. It's available to download from the Mac App Store. Here's more information on updating: https://affinityspotlight.com/article/how-to-install-affinity-updates/

UPDATE: This issue is now resolved in the 1.8.1 update which is now available from the Mac App Store.

The 1.8 update for Affinity Photo added the ability to import PSD smart objects. Affinity Photo converts Smart Objects in Photoshop documents to pixel layers by default. To convert to embedded documents instead, turn on Import PSD smart objects where possible in the app's General preferences.

Is it possible to send me your Crash Reports so that I can look into this further?

We often get questions from customers who are creating designs in Affinity Designer to be used with a Cricut cutting machine. As long as your document is setup correctly in Affinity Designer it should import into the Cricut Design Space app without any issues: Make sure your document is set 72 DPI The Cricut Design Space app will take all layers within your document and reorder them before cutting to prevent material wastage. If your design has multiple Curve Layers but you want to retain the layout of your document, you will need to merge all the separate Curve Layers into one Curve Layer. Select all the Curve Layers and go to Layer > Geometry > Merge Curves The Cricut Design Space app will push all layers within your document to the edge of the material when cutting. Again, this is to prevent material wastage. If you would like to add padding around your document, you can add a Rectangle Layer around your Curve Layers before merging all Curves into one layer We advise that you export to SVG, being sure to uncheck SetViewBox (under the 'More...' options) to ensure the correct size of the design is retained. If you've done all of the above and your design doesn't look correct when opened into the Cricut Design Space app, we suggest that you open the exported SVG into another app to see if it looks as expected. If it looks fine, this would indicate an issue with the Cricut Design Space app and we would suggest that you contact Cricut's support team to look into your issue further.

I'll see what I can do Leave it with me. Thanks @walt.farrell

Our 1.7.3 updates have been out since Sept, 2019 and we've had no other reports of this happening. It appears to be a common issue on Windows 10 and this thread on the Microsoft Community has some suggestions to try: https://answers.microsoft.com/en-us/windows/forum/all/windows-explorer-folders-and-files-have-missing/f9394940-ad50-4966-bc18-2a20db14be0c

Welcome to the forum AllenMiller Our apps will work fine on Windows 7 as long as you have Service Pack 1 and Aero enabled. Our apps are 64bit. Hope that helps!

Josie, Patrick has already given you an answer to this question: "Just Google copyright free art and check the terms and conditions carefully about selling the art. Most artists don't allow reselling. You could always ask to license the artworks and sell with the artists approval." Why not head over to a forum that's dedicated to artists and artwork such as https://forum.deviantart.com/. I'm sure they'll know the best places to find such artwork but if you're reselling artwork you will need to be prepared to pay for artwork. Artists have bills to pay too

I'm guessing it's to do with the special debug build our devs use to try and recover corrupted documents.

Me again. Good news! One of our developers, @Ben, has managed to recover the file but it will only work in the 1.8 beta version of Affinity Designer. The beta can be downloaded from here and i'll send you a PM with a link you to your file.

No worries. I'm sorry I didn't have better news for you. It might be worth thinking about implementing a backup strategy going forward - not just for our files but for all of your critical files

Thanks for waiting. Unfortunately, our developers have been unable to recover the file, sorry. You mention above that it was stored an a USB drive, do you know if the drive was unplugged unexpectedly? Did you create any backups of the USB drive at all?

If you purchased your Affinity app through the Mac App Store you may see the error Failed to Open File when trying open a document into the app. You may also get the error Failed to Save Document when trying to save or export a document from the app. You may also notice the app taking several minutes to load. This issue is caused by using a Font Manager to activate a large amount of fonts and Sandboxing. Any app purchased through the Mac App Store will be Sandboxed. Sandboxed apps are designed to prevent unrestricted access to user data and system resources. It also limits the amount of files/resources a Sandboxed app can open within the app. If you're using a Font Management app and you have a large amount of Fonts activated, 2,000 or more, and they're not stored in one of the below default macOS Font Locations, you may experience the issues mentioned above: Library > Fonts System > Library > Fonts Users > {Username} > Library > Fonts If you suspect that you're having this issue, open the Console app and then open the Affinity app and look for any errors similar to: Sandbox: Affinity Designe(1637) deny(1) file-read-data /Users/{Username}/Desktop/Font Cache/{Fontname}.ttf To get around this issue, please deactivate any fonts that are not needed or try moving your fonts to one of the default macOS Font Locations specified above.

Thanks for the info venti. I can see the issue and AFAIK there's no way around this using our apps without the need of manually tweaking the paths after converting to curves. I could also replicate the issue using the CNC Vector font and other vector apps too. Inkscape has a plugin called Centerline Trace that i've seen recommended by other users - not sure it works but you could perhaps see if that improves things.

Welcome to the forums venti We've made some improves to Expand Stroke in our latest beta builds that might resolve the issue. If you can tell me which font you're using I will look into this further for you?

This is happening because strokes within your document have a Pressure Profile applied to them. To fix this issue, go to the Stroke panel and click the Pressure input box. Now click Reset. When you next export to an EPS file the stroke will no longer be expanded.