Leigh
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Posts
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Joined
Everything posted by Leigh
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Thanks for replying Schorsch. Unfortunately, we're aware of this issue and our developers are investigating. I can only suggest that you downgrade to 1.7.3 to continue using the app with the startup issues. When I have more information, I will let you know. -
@Eric de Vette I pointed you to that article because we have found that most Apple users are unaware of the force refresh option in the Updates section of the Mac App Store: Anyhow, i'm happy to hear you've got it installed
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Thanks for getting back to me. We're still investigating this issue. Because you're using the Microsoft Store version, it's not currently possible to roll back to 1.7.3. You could try the beta builds to see if they work any better but I think you'll get the same issue. When I have more information, I will let you know.
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Photo 1.8 fails to load net runtime error
Leigh replied to trevordl's topic in V1 Bugs found on Windows
@grunnvms @Venice27 I forgot to say thank you for uploading your fonts. When I have more information, I will let you know. -
I've just responded to your message. I have a diskstation at home and will see if I can replicate.
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Thanks for replying. Do you use a font manager at all? I know this sounds simple but have you restarted your machine since installing the update?
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Welcome to forum Schorsch I'm sorry that you're having these issues. Is it possible to attach a copy of the crash report or a your Applications Log to this thread?
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Thanks @R C-R I'm going to make an FAQ in the near future about updating, so will include this information and see I I can get that link updated too. Thanks!
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That's great to hear
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@Dick Ridge Can you confirm if you're using the Microsoft Store or Affinity Store version? So that we can look into this issue further is it possible to send us a copy of your font folders using the below link. If you could give the .zip file your forum username that would be helpful. https://www.dropbox.com/request/22VuKc58vOkWTtSzNDgW
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@Venice27 I've replied to you in another thread but I wanted to make sure you received a reply here too. So that we can look into this issue further is it possible to send us a copy of your font folders using the below link. If you could give the .zip file your forum username that would be helpful. https://www.dropbox.com/request/22VuKc58vOkWTtSzNDgW
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Photo 1.8 fails to load net runtime error
Leigh replied to trevordl's topic in V1 Bugs found on Windows
@grunnvms @Venice27 @AnthonyN @trevordl So that we can look into this issue further is it possible to send us a copy of your font folders using the below link. If you could give the .zip file your forum username that would be helpful. https://www.dropbox.com/request/22VuKc58vOkWTtSzNDgW -
Thanks for replying. We’ve had reports from users that our apps are no longer opening on Windows 10 after updating to 1.8. Our developers believe the issue is font related. So that we can look into this issue further is it possible to send us a copy of your font folders using the below link. If you could give the .zip file your forum username that would be helpful. https://www.dropbox.com/request/22VuKc58vOkWTtSzNDgW
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Welcome to the forum Dick Ridge Unfortunately, we've had quite a few reports of this from other users and we're investigating. You could try the latest beta builds, from the beta section on this forum, to see if they work or you can temporarily revert back to 1.7.3 from the below links. I will update this post tomorrow when back in the office with more information. https://store.serif.com/en-gb/update/windows/photo/1/ https://store.serif.com/en-gb/update/windows/designer/1/ https://store.serif.com/en-gb/update/windows/publisher/1/
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Welcome to the forum Snappypete Is the share setup as an SMB, AFP or NFS on the Diskstation? We've had a single report of this before but have been unable to replicate.
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I agree - I'm waiting for the developers to get back to me about changes they possibly made in 1.8. When I get a response, I will reply back ASAP. I'm sorry that you're having this issue - I can only suggest that you go back to 1.7.3 if you need to use the app in the meantime.
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Photo 1.8 fails to load net runtime error
Leigh replied to trevordl's topic in V1 Bugs found on Windows
I agree - I'm waiting for the developers to get back to me about changes they possibly made in 1.8. When I get a response, I will reply back ASAP. I'm sorry that you're having this issue - I can only suggest that you go back to 1.7.3 if you need to use the app in the meantime.- 69 replies
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Welcome to the forum Seestaller Can you navigate to %AppData%\Affinity\Photo\ and rename 1.0 to 1.0.backup and then reopen Affinity Photo 1.8 to see if it loads.
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That's great to hear - thanks for letting us know.
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Photo 1.8 fails to load net runtime error
Leigh replied to trevordl's topic in V1 Bugs found on Windows
@grunnvms Did you follow @Mark Ingram's advice above? -
Are you referring to the issue described in the following thread? If so, it's still with our developers to be looked at.
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Welcome to the forum M.Xavier Did you manage to get the app installed? Did you purchase the app from the Mac App Store or the Affinity Store?
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Can you try following the steps listed here:
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Stock image panel
Leigh replied to Burnt1's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Does it happen with all providers? Does it happen if you grab the first available image? Is it possible to attach the crash report to this email: -
If you purchased Affinity Photo for macOS through the Affinity Store you can download the update from here: https://store.serif.com/en-gb/update/macos/photo/1/