Leigh

After signing up to the 90 day free trial, you will receive an email containing your Product Keys and download links for all three apps. After installing and launching the app for the first time you will be prompted to enter a Product Key or Start a 10 day trial. You will need to click the I have a product key button and enter your 90 day trial product key - the app will show you how many days of your trial period are remaining and you can click Continue Trial to start using the app. Whenever you start the app you will be prompted with the same screen showing how many days of your trial are left - you can click Continue Trial to start the using the app again. Please Note: We've had reports from some users that after entering their 90 day trial product key and using the app they have noticed that the next time they start the app it's prompting them to enter a Product Key or Start a 10 day trial again. If you click Start my trial, it should pickup that you've already entered a 90 day trial product key and show you how many days of your 90 day trial period are remaining and clicking Continue Trial will start the app as expected.

If you're not seeing a window on launch offering a 10 day trial or the option to enter your Product Key then the app is reading your Product Key from your Licence.xml file in /Users/<username>/Library/Group Containers/6LVTQB9699.com.seriflabs/ Hope that helps!

These have been logged. Thanks for letting us know basilic 👍

Welcome to the forum Smash Can you follow the steps from the below FAQ and let me know if you continue to have issues.

Welcome to the forum PUB Updates Check out this FAQ:

To find out how to download the latest version of our apps from the App Store, Mac App Store and Windows Store, please read the below FAQ: Unfortunately, it's not possible to download previous versions of our apps through the App Store, Mac App Store and Windows Store, sorry.

If you purchased you're Affinity app through the Affinity Store it's possible to download the latest and previous versions directly from our website. Please read the following FAQ:

Sorry to hear that you're having issues. What happens when you try and run the downloaded file? Do you get any error messages?

The video is now considered legacy and has been made private but it can be found here: https://player.vimeo.com/video/139439495 Hope that helps!

Installed Photoshop-compatible 64-bit plugins can be made available to Affinity Photo to extend the range of effects available to you. For more information on this, please read the Using Plugins in the Affinity Photo help which can be found here. If you're using Nik Collection 2.5 by DxO, PortraitPro by Anthropics, Topaz Labs or Fisheye-Hemi by IMADIO, please follow the instructions provided on the plugin creator's website: Nik Collection 2.5 by DxO PortraitPro by Anthropics Topaz Labs Fisheye-Hemi by IMADIO

Ich habe dir eine PM mit einigen zusätzlichen Informationen geschickt

No worries - your health is more important, especially during this challenging time. Keep safe and let us know if you have any other issues!

Thanks for the feedback - happy to hear that RGB profiles are now being honoured. If you could log the 16bit/8bit issue against the beta version, that would be great.

Hi Daniel, I just wanted to let you know that we've released a new beta build today that should fix your issue with PDFs exporting RGB profiles to CMYK. Is it possible to give it a try to see if it resolves your issue?

Excellent

I'm sorry for the delay in replying. You definitely have two issues and the latter one is logged with our developers to be fixed. It would be interesting to know the percentage of the compression used in Indesign when Maximum is used but I will take another look at your files.

@michaelreilly I've sent you a PM with some instructions to follow. Hopefully it will give us a clue to what could be causing the issue.

I've replied to your PM 👍

Excellent 👍

I just wanted to let everyone know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section.

I just wanted to let everyone know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section.

I just wanted to let everyone know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section.

I just wanted to let you know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section.

I just wanted to let you know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section.

I just wanted to let everyone know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section.