Leigh

Unfortunately, the document is corrupted and we're unable to fix it, sorry. Do you have a backup of the file or do you use timeware to backup your machine?

Thanks for the file - I have passed it to our developers to look at. Are you using iCloud Drive?

Can you upload that last crash report listed? I will get out developers to see if it has any useful information in it. Thanks again for checking.

Unfortunately, our developers have been unable to recover your file, sorry. Do you have any backups? It could have been caused by a number of things when saving to a USB drive. Might be worth saving to your local hdd first.

No worries! Stay safe 👍

Welcome to the forum Sol3UK We're sorry for the delay in replying. The brushes where updated when we released our 1.8 updates, not sure why this category was removed but i've attached the brushes category to this thread, it just needs to be imported into Affinity Photo on the Brushes panels Preference menu dropdown. Hope that helps. Painting.afbrushes

Welcome to the forum We're sorry for the delay in replying. I would make sure that Save History With Document isn't enabled. Can you provide more information about the files? How were they created? Are they 8bit or 16bit etc...?

I wonder if you're having this issue:

Welcome for the forum Guillermo Chavez It's not possible to create an Adobe Photoshop Curves Map file in our apps, sorry. Feel free to ask for this to be added in the feature request section. https://forum.affinity.serif.com/index.php?/forum/52-feature-requests-suggestions/

You should be able to export to SVG from our apps and use the SVG within the cutter software. Perhaps this FAQ will help:

Welcome to the forum We don't have a similar feature, sorry. Definitely a good suggestion though 👍

I'm guessing the width and height depends on the actual design of the web page. I'm not a web designer/developer but looking around the internet but keeping the file size below 400kb seems to be recommended. Hope that helps.

Welcome to the forum MKP Sorry for the delayed reply. We are aware of this and it has already been logged with our developers.

Welcome to the forum MDMoura We're sorry for the delay in replying. Are you still having this issue? If you could attach the file to this thread I can look into this further for you.

Welcome to the forum Kameon We're very sorry for the delay in replying. Is it possible to attach a copy of the file to this thread? This will allow me to look into this further for you.

We're sorry for the delay in replying. Are you still getting this error message? Is it possible to take a screenshot of the error? This will allow me to look into this further for you.

Thank you - much appreciated. Can you also check to see if you have any crash reports in %AppData%\Affinity\Photo\1.0\CrashReports - if you do, please attach them here too.

Sorry to hear that you're still having this issue with our apps. It is possible to also send me a copy of your Application Logs from EventViewer? This can sometimes show some additional information when the app is crashing.

Thanks for checking. Not sure what to suggest next to be honest. We've not seen this issue before. It must be some form of redirection by Windows due to permission issues. If you compare the permissions for both C:\Users\Andy\AppData\Roaming\Affinity\Designer\1.0\ProgramData & C:\ProgramData\ for all admins/users, are they the same? Does that also apply to the Licence.xml file?

Thanks. Have passed the file to our devs to take a look. When I have an update, I will let you know 👍

Thanks for replying and trying. Can you try the following with the 1.8.4 beta? Press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt. Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo Customer Beta\" and press Enter. Now type Photo --font-cache-logging and press Enter - the app will now launch. After launching the app and trying the fonts again, please send me the log.txt from %appdata%\Affinity\Photo\1.0 (Beta)\

Welcome to the forum Louis V Sorry to hear that you're unable to open your file. Is it possible to upload a copy of the file to our dropbox account? I will then be able to look into this further for you. https://www.dropbox.com/request/bKHllcRjFFoNUqGX6NeC

Welcome to the forum Adtohari Check out the last line of the below FAQ. It should help.

Welcome to the forum Fujii Toshiya Can you try restarting your machine and then try reinstalling the app again? If you continue to get the Setup Failed message, please attach your setup log file to this thread.

Thanks for confirming. I wonder would could be causing this to happen. Can you just check one more thing for me? If you go to User Accounts > Configure Advanced User Profile Properties. Is your profile set to a Local or Roaming profile?