Leigh

I think that's the issue and why the devs recommend saving locally. There are so many different types of USB drives available, all of which can be connected to the machine in different ways. I will pass the suggestion to the devs 👍

Thanks for trying this. It seems like it's a permission issues on the folder in ProgramData. Can you try renaming the 1.0 folder to 1.0.old and try running the app again but not using Run as Admin?

Thanks for attaching the file. It seems to be the reflection effect on the Glasfasche layer. The effect has been broken down into four groups and when expanded they all contain more groups containing thousands of individual Curve layers. Once you delete these groups or rasterise them, things instantly improve.

That's great to hear. I checked your logs but they had nothing in them related to our apps. Do you know which updates were installed?

Thanks for getting back to me and checking ProgramData. Well, it's definitely not been 90 days yet. Can you try renaming the Licence.xml to Licence.xml.old to see what happens when you next launch the app?

No worries, just wish I had better news for you. Our devs don't recommend using a USB drive as you're primary storage. Saving locally is always recommended because it's going to be faster to write data locally than to a USB drive, especially with larger files. Writing data at a slower rate has the potential to cause write errors leading to corrupted documents. We would suggest that you save locally and often and have a backup solution in place to copy the files to USB drive at certain intervals. I personally use the 3-2-1 backup rule. 3 copies of data, 2 copies stored locally (NAS, USB) and 1 copy backed up to the cloud. Hope that helps.

Hi Botzen Design Just to confirm, are you switching between an Apple Pencil and Mouse? Do you get this issue if you don't use the Apple Pencil at all?

Welcome to the forum FvG We're sorry for the delay in replying. At the moment there isn't an option within our iPad apps to change the default language for the spellchecker, sorry. The issue with the spell checker setting not being retained is logged with our developers.

C'est bon à entendre 👍

^This. Please keep it on topic 👀

Thanks for the log file. It's giving the following error: +Error: There is not enough space on the disk. How much space do you have available have on C:\?

Welcome to the forum Aym We have no ETA for when Arabic will be added, sorry.

Welcome to the forum dmitch26 Can you try restarting your machine and then try reinstalling the app again? If you continue to get the Setup Failed message, please attach your setup log file to this thread.

Try running the below app from Microsoft - it should allow you to remove the app: https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Welcome to the forum Carn We're sorry for the delay in replying. If you're still having this issue, try running the below app from Microsoft: https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Welcome to the forum MaxJ We're sorry for the delay in replying. Can you remember where you were saving the file? Was it locally or to the cloud? Is it possible to upload your file to our dropbox and we'll see if we can recover the file. https://www.dropbox.com/request/ovlz43iuar7PDTEKH6uy

Welcome to the forum CetoVI I'm sorry it's taken so long to get a response to your post. I'm also sorry to hear that your document is corrupted. I can see from your original post that you needed the document for the 14th of May Do you still need this file or did you have a backup? How and where did you save this file? Was it locally or to the cloud? I look forward to hearing from you.

This sounds like something @Patrick Connor might be able to investigate

Hi matthiasbasler, sorry for the delayed reply. Can you check to see if you have a licence.xml file in C:\ProgramData\Affinity\Photo\1.0 ?

Welcome to the forum Michael00 We're sorry for the delay in replying. We don't have an iOS 13 asset pack at the moment, sorry. We may look at improving our assets in the future. You could download Apple's iOS design resources in .PSD format and create your own asset pack going forward. https://developer.apple.com/design/resources/

Welcome to the forum Kasun We're sorry for the delay in replying. If it's just happening with a particular document, is it possible to attach it to this thread? This will allow me to look into this further for you.

Welcome to the forum Glo1298 We're sorry for the delay in replying. Can you try downloading and then installing the latest version of the .NET Framework Runtime from the Microsoft website: https://dotnet.microsoft.com/download

Welcome to the forum Steffamber We're sorry for the delay in replying. Are you still getting this issue? Have you tried restarting the iPad and trying again?

Welcome to the forum RevRats You can press and hold the CTRL key on your keyboard while launching the application, then tick Reset Assets from the dialog that will open. Remove the ticks from the first three checkboxes (which are checked by default) then press Clear. If you have any custom Assets you might want to export them first to make sure that you don't delete them.

Welcome to the forum Ralf_Aff Is it possible to attach a copy of the file to this thread? Can you remember how you saved this file? Was it to a USB drive or cloud service?