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Everything posted by Leigh
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clé valide mais erreur d'écriture
Leigh replied to ressegaire laurent's topic in Customer Service, Accounts and Purchasing
Malheureusement, il s'agit d'un problème connu. 1.9.2 ne semble pas se lancer sur Windows 7 - c'est avec nos développeurs. Je ne peux que suggérer que vous utilisiez 1.9.1 pour le moment. Désolé pour tout inconvénient causé par ce problème. -
We've just released 1.9.2. I would download this update and see if you get the same issue. If you do, please sent me your setup log files or use the Microsoft's Uninstall Troubleshooter app to remove the old version first: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
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Switching from traditional to digital media
Leigh replied to joeoglefigureart's topic in Share your work
Great work but i've removed one of the images but feel free to link to it as mentioned here: -
Unable to Register Affinity Photo
Leigh replied to LFace's topic in Customer Service, Accounts and Purchasing
Thanks for trying. Yes that's fine as long as you remove the licence details from their machine after testing: -
A few threads on the web point to the Font Cache. I wonder if using the --disable-font-preview-cache flag makes any difference? Restart Windows so the fonts reappear and then press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt. Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Designer\" and press Enter. Now type Designer --disable-font-preview-cache and press Enter - the app will now launch. Did it happen again?
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Our developers have identified an issue where our apps can crash on startup when OpenCL Hardware Acceleration is Enabled and you're using an Intel Graphics Card. This issue is related to having traces of an old driver installed alongside a newer driver. Intel have suggested that users remove all traces of Intel Graphics Card drivers using Display Driver Uninstaller (DDU) and then reinstall the latest drivers using the Intel Driver & Support Assistant tool. For more information on how to use the Display Driver Uninstaller (DDU) tool, please read their tutorial but please use this tool at your own risk. Alternatively, you can turn off OpenCL Hardware Acceleration by following the steps described in [FAQ] How can I disable OpenCL compute acceleration on Windows? or can you use @v_kyr's Affinity OpenCL Disabler tool from here.
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- hardware acceleration
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How to identify licence key
Leigh replied to Affinity-Fan's topic in Customer Service, Accounts and Purchasing
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Unable to Register Affinity Photo
Leigh replied to LFace's topic in Customer Service, Accounts and Purchasing
@Milk Sorry for the delay in replying. Strange that removing LittleSnitch had no affect and you're getting a Update Error. Do you have any hardware firewall? We've not had other reports of this to be honest but I wonder what would happen if you create a new test user account on macOS and try using that? -
The Desktop and iPad are pretty much the same app but the iPad app is missing a couple of features that are available in the desktop and they have different interfaces. However, it's real easy to work between the two versions. More information here: https://affinityspotlight.com/article/how-to-switch-seamlessly-between-affinity-on-desktop-and-ipad/
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Affinity for iPad on M1 Mac?
Leigh replied to ashf's topic in Pre-V2 Archive of Affinity on iPad Questions
Hope that helps. -
Unable to Register Affinity Photo
Leigh replied to LFace's topic in Customer Service, Accounts and Purchasing
Sorry for the delay in replying. When you start the app, do you see the content on the Welcome Screen? Are you able to download any samples from within the app? -
We're very sorry for the delay in replying. You can find more info here about this issue:
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- affinity designer
- affinity photo
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This should help:
