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Posts
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Joined
Everything posted by Leigh
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I've had the same error before with other apps when using Family Sharing and this fixed it for me: https://osxdaily.com/2020/05/24/fix-app-no-longer-shared-with-you-error-iphone-ipad/ - If that fails you may need to remove and reinstall the app again. Unfortunately, this is an Apple issue :/
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Welcome to the forum @Kimphoto Are you able to check to see if you have a licence.xml in C:\ProgramData\Affinity\Photo\1.0\? You may also want to check permissions on the folder. If everything looks OK, please send an email to corpsupport@serif.com and we'll look into this further for you 👍
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Designer Crashing A Lot Since iOS 15.0.2 Update?
Leigh replied to awakenedbyowls's topic in V1 Bugs found on iPads
The beta version of Affinity Designer for iPad is now available here: https://forum.affinity.serif.com/index.php?/topic/151276-affinity-designer-customer-beta-1103-11019/ -
Designer Crashing A Lot Since iOS 15.0.2 Update?
Leigh replied to awakenedbyowls's topic in V1 Bugs found on iPads
@Tony33 I mentioned in my previous post that the issue was logged with our developers and they were working on a fix. Late yesterday, our developers made us aware that they were going to make a fix available in the beta version but it's currently with Apple, who review the build before we can make it live. Unfortunately, we're still waiting on Apple to review the build, so we can't give an ETA for when it will be available but once they give us the OK, it will be available from here: https://forum.affinity.serif.com/index.php?/forum/48-designer-beta-on-ipad/ -
Designer Crashing A Lot Since iOS 15.0.2 Update?
Leigh replied to awakenedbyowls's topic in V1 Bugs found on iPads
I don't have an ETA for a fix yet but the developers are on it. Our QA team have found a potential workaround: Hope that helps. -
Designer Crashing A Lot Since iOS 15.0.2 Update?
Leigh replied to awakenedbyowls's topic in V1 Bugs found on iPads
Just wanted to let you all know that this issue has been replicated and is logged with our developers. When we have more information, we'll let you know. -
Disgusting non-existent after-sales support
Leigh replied to Ted88's topic in Customer Service, Accounts and Purchasing
I completely agree, leave it with me. -
Disgusting non-existent after-sales support
Leigh replied to Ted88's topic in Customer Service, Accounts and Purchasing
That's understandable in your situation and i've replied to your email. As I mention in the email, your issues have been logged with our developers to be fixed. There's not much else Technical Support/Customer Service can do once logged as the decision on which issue(s) get fixed and when is decided by our developers. -
Where do I enter the product key?
Leigh replied to SuperUser's topic in Customer Service, Accounts and Purchasing
Thanks for confirming. When we send licence details to companies we normally include links to the downloads along with other documentation. Anyhow, it looks like you've sorted your own issue but thanks for the feedback - I will pass to the Corp team. -
Where do I enter the product key?
Leigh replied to SuperUser's topic in Customer Service, Accounts and Purchasing
Welcome to the forum. I can see from your account that you've downloaded the trial from our website. The 10 day trial doesn't require a Product Key, you just click "Start trial" to activate the 10 day trial period. Can you explain more about your "I received a key from a company" comment? Where did it come from? I look forward to hearing from you. -
Thanks for attaching your dmp files. Our developers have had a quick look at them and it looks like you're still running version 1.9.2. Is it possible to update Publisher to 1.10.1 on the machine with the issue to see if you continue to have the issue after updating? It can be downloaded from here: https://store.serif.com/en-gb/update/windows/publisher/1/ If you've deployed the app using a different method, feel free to message me and I will help you further 👍
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Thanks for your feedback. I agree, Dan has responded the best he can from a Technical Support perspective. I have made our QA/Dev team aware of your post(s) and if they want to provide more information relating to your comments or provide more information from a Development perspective, i'm sure they'll reply. Hope that helps!
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Updated iOS Assets
Leigh replied to Michael00's topic in Pre-V2 Archive of Affinity on iPad Questions
I will pass the feedback to the developers again 👍 -
Add - welding
Leigh replied to SlavekDD's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Is it possible to get a copy of the document to test? Does it always crash when trying to add the letters together? Have you updated to 1.10? -
Where is the perfomance boost in 1.10?
Leigh replied to j.strackbein's topic in Feedback for Affinity Designer V1 on Desktop
Doh, sorry. Are you able to send me the document you used in your videos so that I can see how it performs for me? If you could send me the benchmarks from both versions of Photo that would be great but I understand if don't want to do that. -
Where is the perfomance boost in 1.10?
Leigh replied to j.strackbein's topic in Feedback for Affinity Designer V1 on Desktop
Sorry for the delay in replying. Are you able to provide me with a screenshot of your benchmark results from both 1.9.2 and 1.10? You can do this by opening the app and going to Help > Benchmark (without a document open) -
Where is the perfomance boost in 1.10?
Leigh replied to j.strackbein's topic in Feedback for Affinity Designer V1 on Desktop
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Where is the perfomance boost in 1.10?
Leigh replied to j.strackbein's topic in Feedback for Affinity Designer V1 on Desktop
Thanks for your feedback j.strackbein. Is it possible to take a screenshot of Preferences > Performance for me?
