Leigh

That's great to hear - thanks for letting me know.

Thanks for trying. Which version of macOS and browser are you using?

Have you tried Darren's solution above of closing the app and re-launching? Let me know how you get on.

I wanted to give you an update on this. i've been trying to replicate this scenario on my iMac but couldn't. Will try again on a Windows machine when I get chance. Thanks again for sharing your experience and if I manage to replicate the issue, I will let you know 👍

Not at the moment, sorry. It's logged with our developers.

This thread has been flagged numerous times over the years but more so over the past month. I don't want to give out warnings or lock this thread but I wanted to clarify Affinity’s position regarding some of the topics that are the cause of heated exchanges which get subsequently reported to moderators. Affinity do not have an issue with users trying to get our apps working on Linux, as long as users are aware that Affinity won’t be offering any support or advice on how to get our apps working or how to improve performance via WINE etc. Feel free to use this thread as a way of sharing information that may be useful to other Affinity users trying to get the apps running on Linux but as we’ve stated numerous times, we have no plans to bring our apps to Linux, so it’s pointless arguing and getting frustrated with each other. I would also like to state that if you’re not a fan of Linux or have no intention/interest in wanting/trying to get our apps working on Linux, perhaps you should avoid this thread completely.

Thanks for the update and information - very useful. Will try and replicate, making sure to pass any findings to our developers.

That's correct, sorry.

Thanks for trying. Would it be possible to try changing the display profile back to the default macOS display profile in System Preferences > Display to see if that improves things? Thanks again for your cooperation on this 👍

Ok, thanks for letting me know.

I've spoken with our QA team and they're not sure would could be causing the issue. However, I can see you're using a M1 Macbook and we've had a few issues related to EDR. Just out of interest, can you try the suggestion here to see what happens: https://forum.affinity.serif.com/index.php?/topic/152762-macbook-m1-pro-terrible-lag-beach-ball-nearly-unusable-text-feature/&do=findComment&comment=918932 Also, do you know if you're using a custom display profile?

Sorry for the delay in replying. I've had a look at your .dmp file but it didn't shed any light on the issue, sorry. The only other option I can offer is to use Task Manager to create a dmp file - this will hopefully catch the issue when the app crashes/hangs. When the app hangs, open Task Manager and right-click on the process and select "Create dump" to write a full dump of this process. The dump file should be found in C:\Users\<username>\AppData\Local\Temp\ but Task Manager will usually show the dump file name and location once the dump has been written. Please upload the dmp file(s) here: https://www.dropbox.com/request/BiZxmcbW547U8JhTLZrl

Several of the more recent posts in this thread have been reported to the moderators. I know this is a sensitive subject for some but please avoid personal attacks and keep it on topic 👍

Thank you. Leave it with me and I will reply ASAP.

Please try: https://www.dropbox.com/request/ejpPEAaMmdqW7hhCm9jB

Thanks for the information. I can see above that you mention that the app crashes when in English but not in German. Are you currently using it in German? If you are, can you temporarily switch back to English and see if it crashes? Would be useful to get a cash report

Solo para aclarar, ¿estás usando la RX 460 o la RX 460M? ¿Su máquina también tiene una GPU integrada? ¿Sabes qué versión de controladores estás usando para la GPU?

Thanks for the update. Dan is out of the office this week but is it possible to see if you have any Crash Reports available by following this FAQ: https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/#comment-529428 Do you also happen to know if you an integrated graphics card on your system or do you only have the NVIDIA Quadro RTX 3000 GPU installed?

Thanks for trying. Leave it with me 👍

Out of curiosity, can you also try going Preferences > Performance > Display and change this to Software and see if it till crashes. Thanks!

Thanks for the information. Is it possible to temporarily disable the automatic sync when creating/saving or working on an Affinity document to see if the corrupting issues stops?

No worries and thanks for replying. So is the folder where you're saving documents to also the folder that's being backed up to the cloud? Does it constantly backup or does it backup at certain intervals? Are you able to tell me which backup/sync cloud service you're using?

Thanks for confirming and getting back to me. I will speak with our devs/QA team to see if they have any ideas as it's not something I can replicate.

Thanks for trying. You state that this happens with the Liquify filter, does the same happen if you use the Liquify Persona? You say it happens with all images but are you making any changes to the image or are you just opening the image and going straight to the Liquify Filter? What happens if you start a new document, add a rectangle, rasterise said rectangle and then try the Liquify Filter. Does the app crash? Sorry for all the questions.

Morning Claes, Dan is away this week. I've been able ro recover your file - we normally try and open these documents in Affinity Publisher by adding it as a Page. It's attached. You mentioned above that you're saving locally but is the location you're saving to backed up or synced to a cloud service?