Leigh

@Mikołaj WójcickiLooks like AMD released some new drivers a few days ago: Adrenalin 22.9.1 Optional. Might be worth using DDU to remove all existing drivers and try the new ones. If that doesn't improve things, you could also try the Adrenalin 22.5.1 Recommended (WHQL) drivers

@nickbatzCorrect. You may not have the option with certain external displays. Have you tried turning off Metal to see if that improves your situation?

Updates are free for existing customers and more information on how to update your Affinity V2 app(s) can be found here: https://affinity.serif.com/learn/how-do-i-install-affinity-updates/

If for some reason you need to deactivate a device and remove your licence details from an Affinity V2 application, select Account on the Toolbar and click Deactivate this device. You will be prompted with a warning that states: "Deactivating this device with sign you out, remove all your licence data and require a licence activation the next time any Affinity application starts. Do you want to continue?" Clicking Yes will deactivate the device and remove your licence details. Clicking No will take you back to the Account screen.

For more information on the Affinity V2 licence and registration process, please read the following guides: Affinity Licensing and Activation Guide (Affinity Store) Affinity Licensing, Registration and Activation Guide (Mac App Store) Affinity Licensing, Registration and Activation Guide (iPad App Store)

If you would like to reset an Affinity V2 app back to its default settings, please following the below steps: macOS & Windows: To reset an Affinity V2 desktop app back to its defaults, open the app with the CTRL key held down. iPad: To reset an Affinity V2 iPad app back to its defaults, open the app and double tap the Affinity V2 splash screen when it appears. When the Clear User Data window appears, click Select All then Clear. However, Instead of resetting everything in the app you can selectively tick and untick options you would like to be reset or preserved. For example, if you only want to reset the Studio back to default you can just tick Reset Studio and leave everything else unselected. Please Note: Selecting All will completely reset the app back to the default settings and all imported or created brushes, macros presets etc... will be lost.

Before going any further, please make sure that you're using a supported operating system. Affinity V2 WILL ONLY INSTALL AND RUN on Windows 11 & Windows 10 May 2020 Update (2004, 20H1, build 19041) or later. To find out which version of Windows you're running, please read this from Microsoft. Affinity V2 & .MSIX If you've purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. MSIX packages are a modern and reliable installation package which means install and uninstall issues are rare. You can read more about our decision to use MSIX here. However, if you run into issues when trying to install or uninstall Affinity V2, please try the below suggestions: Check you're not getting one of the below install errors: Error 0x80073D10 Error 0x80073CFD Error 0x80073CF3 App Installer failed to install package dependencies App didn't start Additional MSIX Error Codes Access is Denied (0X80070005): Please use PowerShell command below Opening the package from location failed: Please use PowerShell command below Cannot open app package - error In parsing the app package Sideloading is blocked by policy App Installer Download: If you don't have an app installed to open the .MSIX file you may need to download and install App Installer from the Microsoft Store here. Use PowerShell Instead: You can also install MSIX packages via PowerShell by opening PowerShell as Admin and then using the following command, presuming you have downloaded the MSIX to your Downloads folder: Add-AppxPackage -Path "C:\Users\MyUserName\Downloads\affinity-designer-2.0.3.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx" Log Files If you're still having issues installing our apps and you're not getting one of the errors listed above, you can check the MSIX installation logs in Event Viewer by going to: Application and Services Logs > Microsoft > Windows > AppxDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational App Fail to Uninstall Apps can be uninstall via Settings > Apps > Apps & Features but if that fails for whatever reason, you can try uninstalling via PowerShell using the following command: Remove-AppxPackage -Package "SerifEuropeLtd.AffinityPhoto2_2.0.0_x64__v5ap6qg21y3cg" You can use AppxPackage –AllUsers -Name *Affinity* Cmdlet in PowerShell to find the correct Package Name before running the above command.

If you're looking to access Affinity V2 from another app on Windows - for example, using Affinity Photo V2 as an External Editor in Raw Therapee, you will need to point to the app's execution alias. They can be found here (assuming default installation location): Affinity Photo V2: C:\Users\[USERNAME]\AppData\Local\Microsoft\WindowsApps\AffinityPhoto2.exe Affinity Designer V2: C:\Users\[USERNAME]\AppData\Local\Microsoft\WindowsApps\AffinityDesigner2.exe Affinity Publisher V2: C:\Users\[USERNAME]\AppData\Local\Microsoft\WindowsApps\AffinityPublisher2.exe

If you've purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. You will notice when installing Affinity V2 you will not be offered the ability to change the installation path. This is expected and is down to how MSIX packages work. All Windows Apps are installed to the default drive set in Settings > System > Storage. There are two options to change where Affinity V2 is installed to: Temporarily change "Where new content is saved" by going to Settings > System > Storage > More / Advanced Storage Settings > Change where new contact is saved and select the required drive from the New apps will save to: dropdown menu. Once you've installed the app to the new drive, you can revert this setting back to Local Disk (C:) Move the app to a different drive once installed by going to Settings > Apps > Apps & Features selecting the Affinity App and clicking Move Please note: It's only possible to pick the drive where you want the app installed to but not the full location. Unfortunately, this is handled by Windows and cannot be changed by the user.

If you purchased Affinity V2 for Windows directly from the Affinity Store, you will have downloaded an MSIX package. You will notice when installing Affinity V2 you will not be offered the ability to create a Desktop shortcut. This is expected and is down to how MSIX packages work. However, you can manually create a desktop shortcut after installation. Go to Start > Run and enter Shell:AppsFolder and press OK - This will take you to a folder where you can drag and drop a copy of the Affinity V2 shortcut to your desktop.

We're aware of an issue related to Intel's range of Arc GPUs and our apps crashing on launch due to OpenCL. This particular issue is currently logged with our developers for further investigation. You will need to disable OpenCL for our apps to launch without crashing. To do this you can turn off OpenCL Hardware Acceleration by following the steps described in [FAQ] How can I disable OpenCL compute acceleration on Windows? or can you use @v_kyr's Affinity OpenCL Disabler tool from here.

Is performance improved if you go to System Preferences > Displays and disable "Automatically adjust brightness"?

Ok. With both Ben and Komatös running the the latest drivers without any issue, it might be worth trying DDU to remove all GPU drivers from the your system and try again with the latest version. Here's a tutorial on the process: https://www.wagnardsoft.com/content/ddu-guide-tutorial

Thanks for confirming 👏 hehe!

Thanks for replying. This thread explains why you can't enable Hardware Acceleration but it doesn't explain why the app crashing. It's great to hear the app is no longer crashing but if you run into these issues again, please let us know👍

@Komatös Sorry to bother you What driver are you currently using and does the app launch/work as expected?

Thanks for the information. Regarding the memory issues, were these "small" files originally created on the M1 Macbook or are they from an Intel Mac?

Metal is a Yes, Metal is newer and is meant to give better performance than OpenGL.

@Mikołaj Wójcicki For now, I can only suggest that you roll back to the last version of the Adrenaline drivers which worked for you - you stated above that it was 22.5.1.

@Ben WestonThanks for this. Unfortunately, it's not giving much information apart from stating it's crashing in DirectX. Can you have a look in Event Viewer and see if you have anything listed in there for the app when it fails to launch: https://forum.affinity.serif.com/index.php?/topic/101455-faq-how-to-save-a-copy-of-application-logs-from-event-viewer/

They have now been merged 👍

Thanks for this information @Mikołaj Wójcicki. Have you always had this issue or did it only start happening recently? @Ben Weston Are you able to send me any crash reports? https://forum.affinity.serif.com/index.php?/topic/98904-where-to-find-crash-reports/

We're still investigating but can you send me a copy of your log.txt file from: %appdata%\Affinity\Designer\1.0\

I have nothing new to report, sorry. I can only repeat what Patrick states is the following thread:

Thanks for letting us know @Duskstalker - I will make @stokerg aware that you're also having the issue. Looks like one for the developers.