Leigh

This message can occur if you don't have Microsoft App Installer installed. It can be downloaded from within the Microsoft Store here. Alternatively, you can install the app using the Powershell method as described here:

If you're getting the error "... CONCRT140.dll is either not designed to run on Windows or it contains an error" when trying to run any Affinity V2 app on Windows, please download and install the Microsoft.VCLibs.x64.14.00.Desktop.appx package from Microsoft here. Once installed you will be able to run Affinity V2 without any issues.

Still trying to figure this out but have you made any changes to the permissions to the WindowsApps folder in Program Files?

That's great to hear - thanks for letting me know.

Can you try this command instead: Add-AppxPackage -Path "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx"

If you're stuck on Windows 10 build 1809 then V2 apps will not work, sorry. V2 will only work on Window 11 and Windows 10 May 2020 Update (2004, 20H1, build 19041) or later.

Also, which version of Windows are you using? https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808

I'm sorry to hear that you're having this issue with V2. Strange question but have you ever changed the permissions for the WindowsApps folder in C:\Program Files?

Unfortunately, we've had reports that the above locations are not working for certain apps. It's an issue our developers are aware of and is discussed here but they have also provided a workaround below:

With the launch of Affinity V2, our V1 apps are no longer available to purchase. This means they have been removed from our website or the App Stores. Don't worry, if you've purchased an Affinity V1 app in the past you will still be able to download the app from your Affinity Store account or the Purchased Apps section in the App Store, Mac App Store and the Microsoft Store. Re-download apps and games from Apple How to Reinstall Apps You’ve Purchased from the Microsoft Store Open Microsoft Store Go to My Library On the right side of the window, you should see Sort and filter drop-down menu Make sure Show installed products only isn't ticked

Sorry to hear that you're having issues. Can you try installing the app using the PowerShell method listed here:

Sorry to hear that you're still having issues. We're still trying to figure out the issue but can you try instaling .NET 4.8 and then try the app again? https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-web-installer

It can be downloaded from here: https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx I should also note that the Affinity Apps require a one time online activation to activate the licence.

Sorry to hear that you're still having issues. We're still trying to figure out the issue but can you try instaling .NET 4.8 and then try the app again? https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-web-installer

Did you manage to resolve this issue? If not, can you try the Powershell method mentioned below to try installing the app:

Is your machine on a network at all or managed by a company? If so, I think this setting can also be enforced via Group Policy.

Can you tell me which version of Windows you have installed following the steps here: https://techcommunity.microsoft.com/t5/msix/how-to-install-msix-package-on-windows-build-17692/m-p/206498 Also, can you check if you have this app installed? https://apps.microsoft.com/store/detail/app-installer/9NBLGGH4NNS1?hl=en-gb&gl=gb

I think installing the dependency from this thread may have also resolved the issue:

Can you tell me what which version of Windows you have installed by following this instructions https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808

I didn't spot anything obvious in the log file unfortunately. I will have to speak with our developers to see if they have any idea what's causing the issues. Will get back to you ASAP.

Can you trying using the PowerShell method mentioned here to see if the app will install?

If you right click the MSIX file and go to Open with, do you get the App Installer option listed?

Ok, thanks for trying. What's strange is that Microsoft Desktop App Installer would have been used to install V2. According to this thread on SuperUser someone had the same issue but using Powershell fixed it. What version of Windows are you on?

It will actually be called App Installer in Task Manager. Can you try Terminating this process and try again?

Thanks for trying. Can you try restarting your machine and try again? if that fails, can you go into EventViewer and see if you have anything listed there relating to this issue: Application and Services Logs > Microsoft > Windows > AppxDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational