Well the default is not working for OP, and from his screenshots its easy to see why, yet he just has to accept that apparently. To set scaling on the OS level breaks a lot of other apps, yet you just say "then take that up with all the other apps"? You know that is not realistic to happen at all, so instead you just have unhappy users. Everyone wins, except your paying users.
"A user should not be required to start our application, find the options, and then tweak the appearance to get it to a satisfactory level. It should just work."
1. Maybe they shouldnt be required, but why should they not have the option? These programs arent exactly for novice users, so they can handle to go into settings and choose "Interface - big".
2. Your target audience typically have very high-end high resolution monitors, and they are the ones most prone to have these scaling issues, which you choose to ignore.
3. Users are different and have different preferences. Normal scaling works great for my daily use, and all i want is for only the Affinity programs to be bigger. But nope, Affinity staff tells me to just "accept the default, recommended scale that is provided for me". That is great to read, thank you Affinity?
4. Your biggest competitor is Adobe, and they let you change interface size.
I dont know why you're so against this. It is literally just providing your users with more choices and improving your products, so they have a better experience, which they've paid for. It's as if you let your idealism ruin the experience for your users. Or maybe that you just cannot be bothered?
Reading through this thread has given me a pretty bad impression of the company and doubts about my purchase.
If I or other users have issues or feedback, we can look forward to the staff arguing why they cannot be bothered, and that we should just accept as is.
EDIT: My post was posted twice for some reason, but im only allowed to edit, not delete