Trevaldo

That’s worked. I had to go through the same process in each app, all seems ok now. Thanks very much

There is a firewall on my Virgin Media internet but; I've just turned that off and given ot another go but there's no difference. I don't have any VPN or other firewall. When I enter my login details and click Sign In it's as if nothing happens, the button just turns transparent when the button is pushed and it looks like nothing is happening, then after about 30 seconds a message pops up saying 'Registration could not be completed within the expected timeframe. Please try again later'. I've disconnected the ipad from the wifi and tried it and everything happens exactly the same way so I don't think it's a vpn/firewall problem as it's not even getting that far; it looks like the app is the issue. I've purchased the Univeral Licence today and installed both the apps again after doing so. I previously had them installed and had purchased individual licenses for each and they were running fine and I was able to login. Since re-installing I cannot login. I also had Publisher on trial prior to today and that's fine, I was already logged in and it's recognised that my license has updated. Any help would be much appreciated, it's really frustrating.

I am having the same issue. I cannot log into Photo or Designer. When I click on Account I see a registration screen saying ‘Thank you for your purchase’, I then click on Existing Customer Sign In. When I type the username and password I press the Sign In button and nothing happens. When I go back I see a screen saying ‘Your app has been successfully registered to your Affinity Account’, I click the Continue button but nothing happens. After a while I see an error message saying ‘Registration could not be completed within the expected time frame. Please try again later’. I click Continue and nothing happens, I have to close the app. Slightly worried that this seems to have been happening since December and not been fixed