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ElsaB

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Posts posted by ElsaB

  1. So I had a free trial of Photo and Designer v2 installed and working. Decided to buy a license, opened Designer - got a message thanking me for buying a license and then it crashed. Tried opening Photo, that crashed, same for publisher. Uninstalled everything, including the version 1 of all apps I had. Fresh installs for v2 with reboots before and after - still crash. Uninstall again, ran OS updates. Still crashes. Cleared user data & cleared all data options (holding down ctrl when launching) - still crashes. 

    It gives the splash screen that says 2.0.3 but fails shortly after. Kinda bummed as it was working as a trial version and paying for a license seems to have caused it to keel over and die and not just a little bit. I just recommended your products to a friend, I really hope the support I haven't needed in the last 5 years of using your products can help.

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