Karmamole

Well, thanks for clarifying your post, but again, 'because that's what we decided to do' is not how a company addresses customer grievances. It's non-explanatory and condescending. Might as well just release a new V3 next year, charge us again, and say 'because that's what we decided to do'.

Don't you mean because that's what 'you' decided to do? Why refer to Serif as though you're not involved when your message then makes it clear you're with Serif? And 'because that's what we decided to do' - is not at all how any company representative should be speaking to any existing customers. That's how children speak.

This is EXACTLY the same sort of thing that made me stop being a DXO customer. They gave better prices for new users than they did for upgrading ones. It was literally cheaper to make a new account and get their new software than to upgrade my existing software. Absolutely ridiculous and insulting. Never used their apps ever again.

I am very disappointed! The whole premise and sales pitch of Affinity was that we wouldn't have to keep paying for using the apps, that it was a one-time payment, but now all they need to do to get us to pay again is to add a version number to the apps, and viola, we have to pay again! It sort of defeats the whole purpose. Not only that, which, fine - maybe after a few years is forgivable, but the fact that existing users of V1 don't get their own major discounts on the V2 of the affinity apps is insane. Sure, there's a 40% 'discount' - but that applies to EVERYBODY - even absolutely new users to the apps, and I'm not seeing any special upgrade pricing for existing users, so basically, loyal customers are getting absolutely NO recognition or favors whatsoever. Just to add insult to injury. Why should I, a supporter from DAY 1, pay EXACTLY the same for V2 (40% discount, bah!) as new users just coming to Affinity? Sorry, but people who think this okay are just gluttons for punishment and might as well just go over to Adobe Creative Cloud where they can get fleeced regularly. VERY disappointed. And don't tell me about the free packs which they finally decided to give to old V1 users as a bonus. We should be offered an upgrade path that's far cheaper than the discount new users are getting for V2.

I am likewise disappointed! The whole premise and sales pitch of Affinity was that we wouldn't have to keep paying for using the apps, that it was a one-time payment, but now all they need to do to get us to pay again is to add a version number to the apps, and viola, we have to pay again! It sort of defeats the whole purpose. Not only that, which, fine - maybe after a few years is forgivable, but the fact that existing users of V1 don't get their own major discounts on the V2 of the affinity apps is insane. Sure, there's a 40% 'discount' - but that applies to EVERYBODY - even absolutely new users to the apps, and I'm not seeing any special upgrade pricing for existing users, so basically, loyal customers are getting absolutely NO recognition or favors whatsoever. Just to add insult to injury. Why should I, a supporter from DAY 1, pay EXACTLY the same for V2 (40% discount, bah!) as new users just coming to Affinity? Sorry, but people who think this okay are just gluttons for punishment and might as well just go over to Adobe Creative Cloud where they can get fleeced regularly. VERY disappointed.