takk

Hey Dan! I did not see that there was an answer in the forum. Sorry that I haven't answered, yet. I found out what the problem seems to be with the support. It happens when I open very big files. The tone mapping process can't handle big photo files. It does the job but so slow (around 10 Minutes) that I thought it crashed. Also because it's not possible to stop the process. I have installed the new Affinity 2 now and it still isn't able to process big photo files with tone mapping (around 13 MB). I guess I'll have to make the photos a bit smaller. Since I am not a professional photographer, this should not be a problem for me. All the best and thanks for your message, Tanja

Did you find a solution? I have the same problem on Mac with High Sierra and a very new Affinity photo version 1.10.5.. It happens with any photo immediately when I go to the tone mapping persona. It hangs itself. Looks like it's processing something with a blue bar that says "tone map", but doesn't do anything. I have not found out, yet what tone mapping even is. I can't cancel the process, I can't shut down Affinity, I can't even restart my computer. I have to emergency restart...... Everything crashes. Also I can't find any customer support to help me with that problem. Happy for any help! Tanja