jenbc413

Great - I will try this and let you know. Thank you!

Thank you for your help! I will try the Disabler tool. I did also restore the dmp files that I deleted earlier today (prior to updating my driver and unticking the hardware accelerater option). I'm attaching the most recent one in case that is useful! No other dmp files have been generated since I attempted to install and use the latest version of Publisher. f47ad6cf-2bc6-4b07-8e88-6aa074759851.dmp

Hi - I downloaded the most current drivers for my Intel Core i7 Processor and unticked the hardware acceleration option on my version of Publisher. Then restarted and downloaded the latest version of Publisher and updated. But Publisher still closes several seconds after I open it regardless of what operation I attempt. I was able to confirm that hardware acceleration is unticked with the new version of Publisher on my computer. But I can't open files or create new files. Also, attached is an image of the crash reports folder which is empty. It did have some old crash reports in it, but I deleted those because they were from this morning. Despite Publisher closing on me (which I consider a crash), no new crash reports are showing up in this folder. Thank you for any suggestions you can offer.

Thank you both for these responses. I will try these steps!

Hi - I'm using Affinity Publisher on a Windows 10 pc. Ever since I tried to update to version 1.10.0 of Affinity Publisher, I experienced crashes right after launching the program whenever I tried to open a file to work on. I didn't have time to troubleshoot, so I reverted back to version 1.09.2. That does not crash for me. I tried again to update to the latest version, 1.10.4 and it crashes as soon as I try to open a file. I see other threads about a Windows update being at fault in other cases, but not sure it applies here. I don't want to undo the wrong Windows update. I'd be happy to provide a crash report if someone can tell me the best way to access it on Windows. Thank you for any suggestions