Garret Rain

Stokeg, Many thanks for your efforts. I have been trying as well. The issue was intermittent. If the issue represents, I will re-post. We can close the ticket. Thank you, Garret

All, In Designer v2 there is a strange behavior with the use of the horizontal and vertical sliders. When moving the bottom horizontal slider the image jumps up to the top of the window. Likewise, when moving the right side vertical slider the image jumps to the far left of the window. This is very irritating and disorienting and all the more when zoomed into the image. See attached screen shots

Dan C, Update. As noted above I upgraded to Designer and Photo v2. In the last text Designer 2 still crashed when exporting the same (above) hallway test file. Since the last report, I uninstalled Designer and Photo v1, rebooted and ran the same test. In this test, I exported the same hallway test file in Designer 2 without issue. I was able to move the JPG export quality slider back and forth and Designer 2 did not crash. I will get back to work on my project with this PC using Designer 2 to see if the "fix" holds - fix being upgrading to Designer 2 and uninstalling Designer v1. Thank you! Garret

Dan C, An update. I updated to V2 and guess what? When I move to export to JPG Designer 2 crashed even before I move the JPG slider. Here is something strange. With Affinity Photo V1 or now with V2 I can export the same test image to JPG without an issue. The issue is specific to Designer V1 or V2 in my setting. Test Designer image and exported (via Photo) JPG attached. Thank you, Garret CDT_Hallway.afdesign

Dan C, I wonder if MS could make getting into safe mode any more obtuse. Nonetheless, I did so. So, when opening Designer nothing happened on two attempts; Designer did not open. I check the task manager and saw no Designer processing running. Trying a third time to open Designer the Designer splatch screen displayed on the screen for a moment and then vanishes. Designer did not open. Not sure what this means, but something seems amiss. Thank you, Garret

Dan C, I just ran the detailed Windows Memory Management test - no errors were found. Sorry, Dan I do not see the steps to run under Safe Mode.

Now, if I export a "small" in size photo ~1 Meg it does not crash....

Dan C, No problems, your help is greatly appreciated. I followed the renaming of the 1.0 folder. When I open Designer the 1.0 folder was made. I signed back into Affinity and did my standard hallway photo export test. As soon as I moved the JPG export quality sider the Designer and the PC crashed and went to the Windows blue screen. Photo attached. Now,

Dan C, Upon reboot I ran the export to JPG and upon moving the quality slider Designer crashed. I then exited out of the AORUS app running in the system tray and re-ran the same test and it still crashed. Today's dump files attached. 4d449a64-e7b3-40cf-9f9b-9e507d8b0f6e5b5-52e3-4abb-8cf7-2559b91bf706.dmpd8444.dmpC

Dan C, In the Program (standard and X64) found no "AORUS" listed programs. Do have the AORUS APP Center (not sure what the program files name may be). Just did and update there was an AMD chipset update and updates to EasyTune and SIV. Will reboot and try crash test again. Thank you, Garret

Dan C, Upon fresh reboot I re-ran my export crash test (same file posted with video above). Upon moving the JPG quality slider Designer crashed. Thank you, Garret

Dan C, To your question. If I have the right AMD program the version lists as 22.Q3. Looing at installed programs, I see no record of any ASUS Sonic programs installed. I am running the "DISM.exe /Online /Cleanup-image /Restorehealth: command. The process reports a successfully completed operation. The issue PC is in my work office. I have a like but slightly lessor AMD PC at my home office (AMD Ryzen 7 order gen, 64gb of RAM, and slightly older GPU) and I have seen none of the like Designer crashes when doing like work. The issue is specific to this PC, it hardware combination, or the like. I will reboot and re-run my crash test. Thank you, Garret

Dan C, Again thank you for your dedicated efforts. The information requested is attached. Again, thank you. Garret 2022-11-03_09-15-17.mp4 CDT_Hallway.afphoto DesignerCrashEventLogs.evtx

Dan C, Thank you. I followed the guidance. The GPU drivers were removed and new AMD drivers were reinstalled. I did my export to JPG test and this time Designer crashed upon clicking File>Export. Today's crash file is attached. Garret. 0294695f-0e69-499d-a7b5-3b06b7026ea6.dmp

Carl123, Gave the reset file export presets a try. Did the export test and Designer crashed on moving the JPG quality slider. Thank you, Garret